City House Family Hotel & Restaurant

Hotels
8.8 (1330 reviews)
19 Dragan Tsankov Str. , Ruse , bg
+359 87 876 2666

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Heating
Garden
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Spacious rooms
Great location
Cons:
Parking difficulties
Noise from restaurant
Mold smell in room

Categories

Cleanliness
7.94
Several mentions of musty smells and mold, impacting the impression of cleanliness.
Service
9.41
Praise for staff attentiveness and politeness highlights excellent service.
Location
9.45
Centrally located and in a quiet neighborhood, making it a prime choice for visitors.
Room Quality
8.4
Spacious rooms are appreciated, though some guests noted issues with the cold.
Amenities
8.93
Amenities were standard for the hotel tier with a good breakfast and restaurant options.
Value for Money
8.39
Mixed feelings; some found it a good value but others had issues, particularly with noise.
Food and Beverage
8.94
Good breakfast was frequently mentioned, though noise from the restaurant affected enjoyment.
Overall Experience
8.91
Overall positive feedback, though specific issues impacted overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:37

Property Description

Luxurious Accommodation with Family-Friendly Amenities

Restaurant, Bar, and Garden: Indulge in delicious meals at the on-site restaurant, unwind with a drink at the bar, or relax in the serene garden.

Entertainment for All: Keep the kids entertained at the children’s playground while you enjoy the free WiFi and flat-screen TV in your air-conditioned room.

Convenience at Your Fingertips: Benefit from free luggage storage, complimentary parking, and shuttle transfer arrangements for a hassle-free stay.

Experience comfort and convenience at City House Family Hotel & Restaurant. Book now for an unforgettable stay!

Important information:

Please note that when booking more than 4 rooms, different policies and supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 7 years old stay for BGN 30 per person per night when using an existing bed.
    People 7 years old and over stay for BGN 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs BGN 15 per day.

Location

Guest Reviews

8.8
Based on 1330 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.91
V
Vitaliano Colombo • solo_traveller • it
8
2026-07-25 • via Nuitee
Цветан • solo_traveller • bg
8
2026-07-25 • via Nuitee
E
escar377 • couple • it
4
Mai più……
Pros:

Non mi è piaciuto nulla. Oltre il 60% della camera aveva H di cm 90 circa. Abbiamo dovuto spostare i letti nel lato più alto per aver modo di scendere dal letto solo su 1 lato. Sia io che mia moglie siamo alti cm 181. Abbiamo chiesto se potevano cambiare la camera ci hanno risposto che non avevano disponibilità. Penso che in nessun paese d’ Europa e possibile soggiornare in una camera del genere. Doccia su tutta la camera da bagno per cui ci vogliono infradito per evitare pavimento bagno bagnato.

Cons:

Tutto……mai più……non è possibile soggiornare in una camera del genere.

2026-07-24 • via Nuitee
O
Olesia • solo_traveller • ua
9
Pros:

Все было великолепно. За эту цену просто прекрасно. Персонал не могу оценить так как я заехала поздно и выехала рано...

2026-07-24 • via Nuitee
Ольга • family_with_children • ua
8
Pros:

Приємна дівчина на рецепції.Смачні сніданки.

Cons:

Відсутня парковка.

2026-07-24 • via Nuitee
Y
Yanitsa Racheva • solo_traveller • bg
10
2026-07-23 • via Nuitee
M
Matt • solo_traveller • ie
8
A nice stopover in Ruse
Pros:

The lady at check-in was superb. She even accompanied us to our taxi in order to ensure the driver knew our destination. The bedroom was very clean and very spacious. Breakfast was good and the location of the hotel is a 10-minute to Ruse's centre. While we didn't have dinner there, the restaurant was packed with locals which would suggest it's a great spot to eat. Would recommend to stay here.

Cons:

The shower didn't have a basin, which meant the water went everywhere on the floor. Also, the room had a slanted roof, which can be awkward for people of moderate height.

2026-07-23 • via Nuitee
Виолета • solo_traveller • bg
10
2026-07-23 • via Nuitee
S
Serhii • family_with_children • ua
10
2026-07-23 • via Nuitee
V
Valeri Petrov • solo_traveller • bg
10
2026-07-23 • via Nuitee
S
Stoian • family_with_children • bg
10
2026-07-23 • via Nuitee
K
Kseniia • family_with_children • ua
10
Pros:

Так

Cons:

Все комфортно та чисто, також смачні сніданки

2026-07-21 • via Nuitee
A
Alina • couple • pl
8
2026-07-21 • via Nuitee
J
Jozef • couple • sk
10
Super
2026-07-20 • via Nuitee
J
Jozef • couple • sk
10
2026-07-20 • via Nuitee
M
Markus • family_with_children • at
9
2026-07-19 • via Nuitee
M
Mauro • couple • it
9
Oltre le aspettative !
Pros:

Hotel nuova struttura pulizia ottima. Colazione abbondante dolce e salata. Personale gentilissimo!
Da consigliare ottimo rapporto qualità prezzo

2026-07-15 • via Nuitee
S
Silviya • couple • bg
10
2026-07-15 • via Nuitee
L
Lenka • solo_traveller • sk
10
2026-07-14 • via Nuitee
A
Andriy • solo_traveller • ua
10
2026-07-13 • via Nuitee