Holiday Inn York by IHG

Hotels
•
Holiday Inn Hotels & Resorts
York Racecourse, Tadcaster Road , York , gb
+44 333 320 9357

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Decent amenities
Cons:
Cleanliness issues
Service delays
Food quality concerns

Categories

Cleanliness
6.91
Mixed feedback; some mention cleanliness issues such as dirty dishes and half-cleaned rooms.
Service
7.38
Reports of helpful staff but mixed experiences with management and service execution.
Location
8.92
Consistently praised as excellent for accessibility to site attractions and local amenities.
Room Quality
7.87
Generally comfortable rooms, though some reported issues like overheating and cramped space.
Amenities
7.9
Adequate amenities were available; however, noted service delays affected enjoyment.
Value for Money
8.36
Guests feel the price matches the services provided, despite some complaints.
Food and Beverage
6.91
Mixed reviews with concerns over breakfast service and quality.
Overall Experience
8.18
Guests enjoyed overall stay, though minor issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 23:18

Property Description

Modern Comforts and Convenient Location

Luxurious Amenities
The bright and airy bedrooms with air conditioning and free WiFi offer a comfortable stay. Enjoy the convenience of a work desk, tea/coffee facilities, and entertainment with satellite channels and on-demand movies.

Dining Delights
Indulge in delicious breakfast and homely dishes at Junction Restaurant. Unwind at the lounge bar and terrace with a cup of Starbucks coffee, perfect for relaxing after a day of exploring.

Easy Access to Attractions
With a short walk to the city centre and nearby attractions like Goddards House and Garden, guests can easily explore the beauty of York. Conveniently located near Askham Bar Park and Ride Bus Station for hassle-free transportation.

Book your stay at Holiday Inn York for a perfect blend of comfort and convenience.

Important information:

For guests with accessibility requirements, please contact the hotel in advance so we can explain the process of registering when you arrive with us.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

Cleanliness: 6.91
Service: 7.38
Location: 8.92
Room Quality: 7.87
Amenities: 7.9
Value for Money: 8.36
Food and Beverage: 6.91
Overall Experience: 8.18
C
Colin • couple • gb
10
Very satisfied
Pros:

Excellent location for the races

Cons:

Nothing

2026-07-25 • via Nuitee
K
Kate • couple • gb
9
Perfect for a stay after racing
Pros:

Convenient for the race course. Plenty of parking.

Cons:

Bit pricey. Breakfast also expensive.

2026-07-25 • via Nuitee
D
David • extended_group • gb
7
2026-07-25 • via Nuitee
J
jones • couple • gb
7
Nice
Pros:

Nice

Cons:

Bit dated

2026-07-25 • via Nuitee
R
Roberto • extended_group • cl
10
2026-07-24 • via Nuitee
A
ALAN • solo_traveller • do
8
Overall good value , excellent food and drinks ,friendly and well run.
Pros:

Location,- shops,pubs frequent bus service to town nearby.Racecourse nice for walking.Room was cool during hot weather.Kettle great and tea Milk, tea coffee packets etc by main door is a big improvement.Breakfast is fantastic.Way better than USA.

Cons:

No small fridge in room.No bottled water. Stepping in and out of bath a bit tricky for elderly. I’m 75.Could some rooms have walk in showers? Ive been staying several years - the carpet is a bit aged.New bed arrived during my stay -very nice.Cleaner very efficient and friendly.

2026-07-24 • via Nuitee
P
Philip George • family_with_children • gb
5
Cons:

Breakfast poor

2026-07-23 • via Nuitee
L
Leon • couple • gb
8
2026-07-23 • via Nuitee
P
Paul • family_with_children • gb
8
2026-07-23 • via Nuitee
J
James • couple • gb
8
Ideally situated for a short break in York.
Pros:

Location was good and the room was comfortable.

Cons:

Nothing

2026-07-23 • via Nuitee
D
David • couple • gb
8
York is a great town to visit and we enjoyed our stay at the hotel.
Pros:

We had stayed at this hotel in 2023, the facilities have since been upgraded and it was pleasant surprise to see that the whole bar, restaurant and breakfast area had been totally refurbished. The fact that the car parking is free and there is a local bus stop close to the hotel means that you can leave your car safe and secure and use local transport to visit the town centre.
This year we made a visit to the National Railway Museum, for which my wife was not too keen, but we both thoroughly enjoyed whole experience.

Cons:

There was nothing to dislike. We both enjoyed the stay and would definitely choose this hotel again if we return to York.

2026-07-23 • via Nuitee
P
Penelope • solo_traveller • gb
9
Pros:

Comfortable...good location and value for money

Cons:

Tables in the breakfast room were not cleared very quickly...so if you came down later for breakfast you had a job to find a clean laid table. Lack of staff maybe?
Also I put the sign on our room door to ask for them NOT to come into our room...but they ignored it and came in anyway...and I had left personal things lying around which I wouldn't have if I'd known...not happy

2026-07-22 • via Nuitee
S
Simionkowski • family_with_children • gb
10
2026-07-22 • via Nuitee
N
Nick Newham • family_with_children • gb
5
good for sleeping
Pros:

Checkin ok. bar and restaurant ok.

Cons:

Room and bathroom tiny

2026-07-22 • via Nuitee
S
susy_cues23 • Family
2
Would not return
Pros:

Well absolutely will never return! Drove 5 hours to come to York for a funeral.

Arrived at 10pm and barely a hello from the receptionist, no smile at all and not interested in conversation. Gave us our room key, family room with a sofa bed.

Walk in and it’s not made up or any duvet. We attempted to pull it out but it was rammed in and I cut my hand. We asked for help and told receptionist the bed wasn’t made. No real apology.

15mins later no one had come up so I went down. The lady came up and just went “oh it’s broke” and said we need to find a room.

No one came back up so I went downstairs to the reception. And was asked are you ok? I said no, I want to be in bed. They said we are sorry so half hearted. I said it’s completely unacceptable to even make up a bed for a booking.

We asked if one of us was moving or all and they said we don’t know. So my 3 year old nephew was left not being able to go to sleep.

After 30mins of being there we got told u are all moving. Why they couldn’t have said that before I do not know. So we walked down with him in his pjs to a new room. Oh but this room the air con didn’t work!

We were so tired we just went to sleep.

Loud banging doors throughout the night, noise from the car park.

The manager and receptionist on check out were lovely, but the damage had already been done.

We would never return to this hotel.

The customer service is extremely poor

2026-07-21 • via Tripadvisor
L
Lisa • family_with_children • gb
8
Nice stay for a few days
Pros:

Excellent location. Bus route very good in to central York and goes frequently. Car park is large and had no trouble getting parking space.

Cons:

We had a family room but the sofa bed was very small especially for two teenagers. Breakfast was good but kept running out of coffee cups and glasses, so had to keep asking to restock items.

2026-07-21 • via Nuitee
J
Jeannette • couple • gb
8
Pros:

Better than it used to be.

2026-07-21 • via Nuitee
Y
Yang • solo_traveller • gb
9
2026-07-21 • via Nuitee
K
Katie • extended_group • gb
10
2026-07-21 • via Nuitee
A
ALDO • solo_traveller • gb
6
Pros:

Air conditioning worked.

Cons:

Room we had was tired and [grey painted] drab looking. Too expensive with few facilities. TV remote control needed attention. Tiny toilet / shower room facility.
No room cleaning was carried out after our first day staying there. We had to ask for some fresh towels and tea bag refreshments.

2026-07-20 • via Nuitee