Hotel Plivsko jezero

Unfortunately, this was a very disappointing experience. The hotel presents itself as a 5-star property, but in our experience, it was nowhere near a 5 star standard and felt more like a 2 star hotel in terms of service, cleanliness, and facilities.
The cleanliness and maintenance were poor. The bathrooms in multiple rooms had problems. From the moment we arrived, we heard other guests complaining about issues with their bathrooms, and we experienced a problem with our own bathroom as well. We reported the issue on our very first night and spoke to the receptionist multiple times throughout our stay, but our complaints were repeatedly ignored and the problem was never properly resolved.
On our last day, we were suddenly told that there was a leakage in the restaurant ceiling and that it was supposedly coming from our room. They then tried to make us pay extra to cover the problem, even though we had not caused it and had already reported the bathroom issue from the first night.
The area around the lake is also very poorly maintained. Although the lake itself is nice, the surroundings are full of old and damaged children’s playground equipment, old chairs, broken wood, and generally neglected areas. It makes the whole location feel run-down rather than attractive.
It is honestly unfortunate because the hotel has a potentially great location, but the poor maintenance, cleanliness, service, and handling of guest complaints made our stay very unpleasant.

Al momento del check-in nos dieron una habitación usada sin hacerle limpieza, y nos tocó esperar a que la organizaran.

الفطور متواضع جدا وتنوع الاطباق قليل جدا

الافطار متواضع جدآ وغير مرضي وممنوع احضار اكل فالغرف والحمام تهريب فيه ولم يتم الاصلاح بالرغم من طلبنا المتكرر لهم لاصلاحه والثلاجه عطلانه وطلبنا اصلاحها ولم يستجيبوا لنا مع الاسف مافي اهتمام بالصيانه ولااهتمام بالنزيل

الفندق صغير لا يوجد اصنصير يفضل ان تكون الحقائب صغيرة، والحمام صغير مجزأ ثلاثة اجزاء مرحاض والشور منفصلين ومقاسهم متر ومغسلة خارجية بينهم

السرير غير مريح
الفرش والاثاث مستهلك
دورات المياة صغيرة ولا يوجد تهوية
لا يوجد مكيف في الصالة او الغرفة الثانية
لا يوجد مصعد ( درج و شنط )

Zelo počasno osebje, čakaš na njihove usluge

Ovo savršenstvo kvari prije svega malena,skučena i još tome ne baš čista kupaonica u sobi.
Prostrana terasa sa koje se pruža prekrasan pogled ima veoma prljav pod.

Unfortunately, my experience at this hotel was extremely disappointing. The hotel was very unclean, and the overall level of cleanliness was far below what I expected.

I paid for two nights including breakfast, but the conditions were so unpleasant that I stayed for only one night and decided to leave early. Cleanliness is one of the most important things for me when staying at a hotel, and unfortunately, this place did not meet even basic expectations.

The only positive thing I can mention is the beautiful view from the balcony. The natural scenery is truly lovely, but unfortunately, the view alone cannot make up for the poor cleanliness and disappointing accommodation experience.

I would not choose to stay here again.

الغرف صغيره
الحمام بالغرفه باب زجاجي وعزل الصوت شبه معدوم
عدم وجود مصعد

لا يوجد مصعد

الغرفه صغيره

Jeg vil ikke si at det var noe jeg mislikte, men det var ting som kunne vært bedre, slik at jeg kunne gitt hotellet full pott – en tier! For eksempel opptrådte restaurantpersonalet svært uprofesjonelt og virket irriterte på gjestene – som om gjestene forstyrret samtalene, den høye latteren og kaffepraten deres, enten de sto ved et bord eller bak baren. Dette er imidlertid et utbredt problem i Bosnia-Hercegovina, ettersom det er svært vanskelig å finne annet personell; kritikken kan derfor ikke rettes utelukkende mot dette hotellet, da den gjelder nesten alle hoteller og serveringssteder i landet. Det er egentlig en generell observasjon når det gjelder manglende folkeskikk, uhøflighet og uprofesjonalitet blant arbeidsstyrken i Bosnia-Hercegovina. Et annet forbedringspunkt var at dispenseren i dusjen var tom, og at knaggen til håndkleet var ødelagt og ikke blitt byttet ut. Et tredje punkt gjelder behovet for en grundigere rengjøring av dusjen, spesielt siden resten av rommet var plettfritt. Til slutt, når det gjelder frokosten – som ellers var utmerket – hadde det vært flott om de tilbød nypresset juice og bedre kaffe. Jeg tror ikke dette ville medført store ekstrakostnader for hotellet, men det ville løftet frokosten til en solid tier, med tanke på at det er et trestjerners hotell! Det er personalet som trekker hotellet mest ned; hvis det problemet ble løst, ville hotellet lett ha fortjent en karakter på over 9, og med de få ekstra forbedringene ville det ha vært en perfekt tier!