Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment

Hotels
9.3 (1983 reviews)
164b Đường Hoàng Hoa Thám, Tây Hồ , Hanoi , VN
+84 866 523 446

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great staff and service
Spacious and clean rooms
Excellent value for money
Good amenities including pool and gym
Cons:
Breakfast selection could be improved
Gym equipment needs an upgrade

Categories

Cleanliness
9.3
Overall positive sentiment regarding cleanliness, generally clean and well-maintained.
Service
9.8
Staff is very kind, attentive, and always ready to help.
Location
9.3
Good location, convenient for visits while somewhat removed from busy streets.
Room Quality
9.3
Spacious apartments, nicely decorated, and well-equipped with good amenities.
Amenities
9.3
Facilities like large swimming pool, washing machines and security system praised.
Value for Money
9.3
Great value for the price, especially with discounts.
Food and Beverage
8.8
Breakfast options noted for improvement, but generally acceptable.
Overall Experience
9.3
Highly positive overall experience with mentions of luxury and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:28

Property Description

Luxurious 5-Star Experience in Hanoi

Spa & Wellness Retreat: Indulge in a rejuvenating spa experience at our indoor pool and sauna, perfect for unwinding after a day of exploration in Hanoi.

Family-Friendly Amenities: With free bikes, a garden, and a children's playground, our hotel is ideal for families looking for both relaxation and entertainment during their stay.

Convenience at Your Fingertips: Enjoy the convenience of free WiFi, complimentary private parking, and a paid airport shuttle service, ensuring a seamless travel experience for our guests.

Experience the epitome of luxury and comfort at Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment. Book now for an unforgettable stay in Hanoi.

Important information:

Property address: 1F ~ 4F 164b Hoang Hoa Tham Stress, Tay Ho.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 1983 reviews
Cleanliness: 9.3
Service: 9.8
Location: 9.3
Room Quality: 9.3
Amenities: 9.3
Value for Money: 9.3
Food and Beverage: 8.8
Overall Experience: 9.3
S
Stephanie • solo_traveller • nl
10
Pros:

Everything. But the staff was really exceptional.
We felt at home.

2026-09-19 • via Nuitee
C
Chunchia • solo_traveller • tw
8
Pros:

房間整潔，明亮，大小適中，服務良好，設備提供完善

2026-09-19 • via Nuitee
A
Amira • couple • qa
10
Highly recommend ,would definitely book again .
Pros:

The staff are exceptional,highly respectful and attentive,all the staff i met from receptionists to housekeeping to security to servers everyone was amazing,well spoken and extremely helpful and pleasant to encounter.

Cons:

Better AC and equipment at the gym.

2026-09-17 • via Nuitee
N
Nagy • solo_traveller • au
10
Pros:

Very helpful and kind staff.

Cons:

I would recommend softer pillows. 🙂

2026-09-17 • via Nuitee
H
Hamish • couple • au
10
2026-09-16 • via Nuitee
احمد • couple • sa
10
أكرر السكن في هذا الفندق وأشكر الموظفين على خدماتهم
Pros:

الموقع وكذلك السعر

Cons:

الإفطار يجب أن يكون متنوع

2026-09-14 • via Nuitee
C
Christian • solo_traveller • us
10
Amazing staff, comfortable amenities.
Pros:

Exceptionally kind, polite, respectful, patient staff. I cannot praise them enough. I was at a different hotel for the first night of my trip that did not meet my expectations. This staff was kind enough to let me have a tour of their room and facilities before I even canceled the rest of my stay at the other hotel and booked with them. After switching they made my stay very pleasant and enjoyable. Fantastic swimming pool and satisfying breakfast too.

2026-09-12 • via Nuitee
L
Lucas • couple • sg
10
2026-09-12 • via Nuitee
S
Stephen • couple • gb
8
2026-09-12 • via Nuitee
S
sangho • couple • kr
8
2026-09-10 • via Nuitee
K
Karoly • couple • hu
9
2026-09-08 • via Nuitee
F
Fabiola • family_with_children • ch
10
2026-09-05 • via Nuitee
F
Fabiola • family_with_children • ch
10
The view left me speechless – an unforgettable stay
Pros:

We initially stayed in another apartment and later moved to the three-bedroom apartment, and I honestly have no words to describe how incredible it was.

The apartment was absolutely spectacular: extremely spacious, beautifully equipped and perfect for our family. But the highlight was THE VIEW. The view over the lake was simply breathtaking. Waking up to that scenery was one of the most memorable moments of our entire trip to Vietnam.

And then there was the service. I already thought the service was excellent before we changed apartments, but during this second part of our stay it was truly exceptional. The staff went above and beyond for us. They were attentive, kind, professional and always ready to help. We genuinely felt cared for.

This is what five-star service should feel like.

We travelled through Vietnam and stayed in several properties, but nothing compared to this experience. The combination of the huge apartment, the comfort, the incredible lake view and especially the outstanding staff made this stay unforgettable.

If I return to Hanoi, I know exactly where I will stay. Five Star Westlake has set the standard incredibly high.

2026-09-05 • via Nuitee
J
JOHANNES • solo_traveller • au
10
Pros:

Very comfortable, very clean, serviced daily, staff speaks english, breakfast is mixed with Japanese flair

Cons:

None

2026-09-03 • via Nuitee
A
Adrien • family_with_children • fr
8
2026-08-31 • via Nuitee
T
Thanh Tuấn • solo_traveller • vn
8
2026-08-31 • via Nuitee
R
Richard Peter • solo_traveller • gb
10
A great property.
Pros:

Rooms and staff

2026-08-30 • via Nuitee
M
Maxime • couple • fr
10
2026-08-29 • via Nuitee
F
Francesco • extended_group • it
8
2026-08-29 • via Nuitee
R
Richard Peter • solo_traveller • gb
10
Pros:

The Front Desk team are excellent. Trung plus the 3 ladies. Nothing was too much trouble. Always there to help. Above and beyond many international branded 5 star hotel staff. Truly a fantastic team. The accommodation is great. Clean and practical. Location is a 10 minute drive to Old Town etc.

Cons:

All well

2026-08-28 • via Nuitee