Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment

Hotels
9.3 (1983 reviews)
164b Đường Hoàng Hoa Thám, Tây Hồ , Hanoi , VN
+84 866 523 446

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great staff and service
Spacious and clean rooms
Excellent value for money
Good amenities including pool and gym
Cons:
Breakfast selection could be improved
Gym equipment needs an upgrade

Categories

Cleanliness
9.3
Overall positive sentiment regarding cleanliness, generally clean and well-maintained.
Service
9.8
Staff is very kind, attentive, and always ready to help.
Location
9.3
Good location, convenient for visits while somewhat removed from busy streets.
Room Quality
9.3
Spacious apartments, nicely decorated, and well-equipped with good amenities.
Amenities
9.3
Facilities like large swimming pool, washing machines and security system praised.
Value for Money
9.3
Great value for the price, especially with discounts.
Food and Beverage
8.8
Breakfast options noted for improvement, but generally acceptable.
Overall Experience
9.3
Highly positive overall experience with mentions of luxury and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:28

Property Description

Luxurious 5-Star Experience in Hanoi

Spa & Wellness Retreat: Indulge in a rejuvenating spa experience at our indoor pool and sauna, perfect for unwinding after a day of exploration in Hanoi.

Family-Friendly Amenities: With free bikes, a garden, and a children's playground, our hotel is ideal for families looking for both relaxation and entertainment during their stay.

Convenience at Your Fingertips: Enjoy the convenience of free WiFi, complimentary private parking, and a paid airport shuttle service, ensuring a seamless travel experience for our guests.

Experience the epitome of luxury and comfort at Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment. Book now for an unforgettable stay in Hanoi.

Important information:

Property address: 1F ~ 4F 164b Hoang Hoa Tham Stress, Tay Ho.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 1983 reviews
Cleanliness: 9.3
Service: 9.8
Location: 9.3
Room Quality: 9.3
Amenities: 9.3
Value for Money: 9.3
Food and Beverage: 8.8
Overall Experience: 9.3
M
Marius • solo_traveller • de
10
Pros:

Outstanding Service and Staff

2026-10-31 • via Nuitee
A
Anzhelika • couple • ie
10
Brilliant breakfast
Pros:

Gym, swimming pool and room

Cons:

Not so close old quarter

2026-10-28 • via Nuitee
J
János • couple • at
5
This isn't five stars—it's a 1—but it's okay
Pros:

The staff was always friendly and helpful.

Cons:

Breakfast

2026-10-27 • via Nuitee
N
Nataliia • family_with_children • gb
10
Amazing staff, the support we received was incredible. They helped with all arrangements, questions and supported with a
Pros:

The property was nice and clean

Cons:

It is a little bit far from Main Street and you need taxi to get there, not central location

2026-10-27 • via Nuitee
A
Asher • couple • in
9
Loved everything about the property. Especially the staff at the reception desk were extremely helpful and friendly.
2026-10-25 • via Nuitee
A
Asher • couple • in
9
2026-10-25 • via Nuitee
L
Lee • couple • gb
10
Nice apartment
Pros:

Very clean and modern, staff were very helpful , washing machine and dryer was a bonus

Cons:

Bed was solid but similar to other hotels we stayed at in Vietnam . Location at a bit out of old quarter but under £5 for a taxi

2026-10-24 • via Nuitee
M
Mohammed • solo_traveller • ma
1
Pros:

Un hôtel dans l'ancienne ville est un cauchemar
Un magasin mitoyen à l'hôtel avait un CHIEN sur les braises
Quelle horreur

Cons:

Je n'ai rien apprécié...décoration de mauvais goût, un mauvais petit déjeuner très maigre , emplacement infecte...

2026-10-24 • via Nuitee
M
Michael • couple • au
9
It was good value for money and Jacob done everything he could to help us have a good stay at the ho
Pros:

It was good breakfast if you left hungry it was your own fault as they had a good selection and heaps of food

Cons:

Smallish bathroom

2026-10-23 • via Nuitee
K
KENTARO • solo_traveller • jp
7
2026-10-23 • via Nuitee
K
KENTARO • solo_traveller • jp
7
2026-10-23 • via Nuitee
K
kate • couple • tw
9
Pros:

Reception staff are very helpful and provide great service!

Cons:

Breakfast area is a bit crowded and small but staff did their best to make sure customers happy

2026-10-22 • via Nuitee
G
Gavin • couple • au
10
Pros:

The apartment was beyond expectation, very clean, comfortable and well equipped.

The staff were amazing.

Cons:

The view was not the best despite having a large balcony.

2026-10-22 • via Nuitee
S
Simran Mangat • solo_traveller • in
10
Pros:

Everything was fantastic and staff at reception very helpful.

Cons:

Nothing

2026-10-22 • via Nuitee
I
Imanthi • couple • de
10
2026-10-20 • via Nuitee
B
Bushra • couple • in
10
Very comfortable
Pros:

Staff and spacious rooms

Cons:

Everything was good

2026-10-20 • via Nuitee
H
Hiren Panwala • extended_group • in
8
Reasonable good stay if u are going to stay more than 3 nights on Hanoi
Pros:

we liked the apartment flat facilities quick promptness of the staff, cleanliness...balcony was huge.. breakfast had limited options but they were decent quality.. they also packed breakfast for our sapa journey which we really appreciated..

Cons:

the views from property in the vicinity were a bit let down, however the hotel had prior given information regarding the same. gym equipments can be repaired within gym water and towel facility

2026-10-18 • via Nuitee
C
Cassandra • family_with_children • fr
8
2026-10-15 • via Nuitee
C
Cassandra • extended_group • fr
9
2026-10-15 • via Nuitee
S
Sagiv • solo_traveller • il
9
Pros:

שירות מעולה, עובדות הקבלה מאוד נחמדות.
ארוחת הבוקר מיוחדת - בוטיקית.
החדר המשפחתי היה מאוד נוח - היינו משפחה עם 3 ילדים (5, 9, 12).
קרוב מאוד לרחוב בתי הקפה של האגם המערבי.

2026-10-15 • via Nuitee