Coco Hotel Cau Giay

Hotels
8.2 (453 reviews)
5 Tran Duy Hung street,Trung Hoa, Cau Giay District , Hanoi , VN

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Terrace
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Convenient location
Cons:
Unclean rooms
Poor maintenance
Inconsistent amenities

Categories

Cleanliness
7.59
Multiple reviews mentioned dirtiness, particularly in rooms and bathrooms.
Service
9.06
Kind staff and good service were frequently praised.
Location
8.6
Conveniently located for local attractions, though some felt it was a bit out of the way.
Room Quality
7.55
Rooms were reported as small and sometimes dirty, but some had comfortable beds.
Amenities
8.08
Amenities were acceptable but lacked consistent quality.
Value for Money
8.04
There were mixed feelings about value compared to cleanliness and service standards.
Food and Beverage
8.09
Not significantly addressed in reviews but implied satisfactory.
Overall Experience
8.56
Overall experience was positive despite several noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:28

Property Description

Luxurious Accommodation
Coco Hotel offers elegant rooms with modern amenities, including flat-screen TVs and comfortable seating areas. Enjoy a relaxing stay after a busy day exploring Hanoi.

Convenient Services
Benefit from our 24-hour front desk and car rental services to make your stay stress-free. Our staff is dedicated to ensuring all your needs are met promptly.

Prime Location
Located near key attractions like the Vietnam Museum of Ethnology and the Vietnamese Air Force Museum, Coco Hotel provides easy access to explore the vibrant culture of Hanoi.

Book your stay at Coco Hotel now for a delightful and memorable experience in Hanoi!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

8.2
Based on 453 reviews
Cleanliness: 7.59
Service: 9.06
Location: 8.6
Room Quality: 7.55
Amenities: 8.08
Value for Money: 8.04
Food and Beverage: 8.09
Overall Experience: 8.56
K
Kim • couple • vn
8
2026-10-25 • via Nuitee
T
Tuan Phong • couple • vn
6
2026-10-23 • via Nuitee
A
Azzopardi • family_with_children • vn
3
Would not recommend this place
Pros:

Only bed sheets and pillows were clean, big windows, but the curtains were so dusty

Cons:

The hotel is run-down and extremely dirty. The room was not clean at all, and all the cups provided were dirty, as if they had never been washed. The floors and walls were damaged, dusty, and poorly maintained. Overall, the cleanliness was very disappointing, and the hotel clearly needs better housekeeping and maintenance. Definitely not what we expected.

2026-10-21 • via Nuitee
T
Tiffany • couple • fr
10
2026-10-21 • via Nuitee
A
Adéla • solo_traveller • cz
8
Pros:

Check in was quick. Reasonable price for the money.

2026-10-18 • via Nuitee
M
Mégane • couple • fr
7
Pros:

Confort du lit 👍
Facilité de laissez nos sacs à la réception pour profiter de la journée.

Cons:

Personnel pas très accueillant (sauf une présente le soir).. forte odeur d'humidité, trace de moisissures dans la salle de bain, insectes morts sur le sol près du lit (qui est au sol)

2026-10-15 • via Nuitee
T
Thach • couple • vn
8
2026-10-10 • via Nuitee
S
Suong • couple • cn
9
2026-10-08 • via Nuitee
Q
Quang • solo_traveller • vn
8
2026-09-17 • via Nuitee
T
Thị Thu Hiền • solo_traveller • vn
3
Phòng rất nhỏ, có gián, có mùi hôi
2026-09-17 • via Nuitee
Y
YinXia • extended_group • cn
10
Pros:

我们从中国抵达，并获得了工作人员的优质服务。他们非常友好；尽管存在一些沟通上的困难，但他们给予了我们很大的帮助。

2026-09-11 • via Nuitee
H
Ha • couple • vn
3
Enough stay for a night
Pros:

It had a very friendly staff which was very supportive.

Cons:

It was dirty and it smelled like cigarettes. The floor was cracked. It was also very dusty.

2026-09-03 • via Nuitee
T
Thảo • couple • vn
9
Pros:

Vi trí thuận tiện dễ đi lại
Tối hơi ồn

2026-09-03 • via Nuitee
T
Tuấn Thành • couple • vn
10
Tuyệt
Pros:

An toàn

2026-09-03 • via Nuitee
L
Ly • couple • vn
6
Pros:

Location is great. Easy access with car and motorbike.

Cons:

1. Lúc đến thì cửa phòng 409 ko mở đc. Nhân viên xếp cho sang phòng 408. Mở cửa ra là thấy chục con gián túa ra từ vết nứt trên sàn. Thảm có 1 vết bàn là bị cháy. Điều hoà ko hoạt động hiệu quả. Ko mát nên phải dùng quạt. Hôm sau đổi lại cho sang phòng 409 thì ko thấy gián.

2. Nhân viên thái độ tệ. Khách complain có gián hay điều hoà k hoạt động thì k hề có lời xin lỗi. Hỏi pass wifi thì nhắn booking hay zalo đều k trả lời. Hôm sau xuống lễ tân hỏi thì nhân viên hỏi "Chị nhắn lúc nào?". Nhưng cũng k baoh thấy có lời trả lời. Nhắn lúc nào k quan trọng mà quan trọng hôm sau cũng k thấy nói pass wifi là gì?

3. Khăn bị tưa rách nát mà vẫn dùng.

2026-08-31 • via Nuitee
H
Huyên • solo_traveller • vn
9
2026-08-22 • via Nuitee
T
Thương • couple • vn
10
2026-08-19 • via Nuitee
H
Huyên • solo_traveller • vn
9
2026-08-14 • via Nuitee
N
Ng • couple • vn
5
2026-08-08 • via Nuitee
L
Le • couple • gb
8
2026-07-23 • via Nuitee