The Kayangan Sanur

Hotels
7.9 (399 reviews)
10 Jalan Pantai Sindhu Jalan pantai sindhu No 10 , Sanur , id

listing image 1
Show all photos

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Spacious rooms
Great location
Cons:
Closed amenities
Cleanliness issues

Categories

Cleanliness
6.93
Guests mentioned issues with cleanliness and maintenance, particularly with the pool area and presence of insects.
Service
8.9
Staff were described as lovely and pleasant, though service issues during breakfast were noted.
Location
8.94
Proximity to the beach and restaurants received positive reviews, contributing to a favorable sentiment.
Room Quality
8.39
Rooms were spacious and well-furnished, though some guests mentioned minor issues.
Amenities
6.92
The lack of operational dining facilities and limited pool access affected the score for amenities.
Value for Money
8.88
Guests felt the suite rooms provided great value despite some service shortcomings.
Food and Beverage
5.93
The closure of dining facilities and poor breakfast experience significantly impacted the food and beverage sentiment.
Overall Experience
8.3
Guests expressed mixed feelings; good value and room quality but discontent over amenities and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:02

Property Description

Luxurious Amenities

Kayangan Boutique Hotel, located in Sanur, offers a luxurious stay with concierge services, a seasonal outdoor pool, and free WiFi. The air-conditioned rooms are well-equipped with modern amenities including a coffee machine, flat-screen TV, and private bathroom. Guests can also enjoy sea views from select rooms and relax on the terrace.

Convenient Location

Within walking distance to Segara Beach, Sindhu Beach, and Karang Beach, our hotel is centrally located near popular attractions. Explore the nearby beaches or take a short drive to Udayana University and Bali Museum. The paid airport shuttle service ensures a hassle-free arrival and departure for guests.

Exceptional Service

With a 24-hour front desk and room service, Kayangan Boutique Hotel prioritizes guest satisfaction. The on-site restaurant and bar provide delicious meals and drinks, perfect for unwinding after a day of sightseeing. Book your stay now for a memorable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 399 reviews
Cleanliness: 6.93
Service: 8.9
Location: 8.94
Room Quality: 8.39
Amenities: 6.92
Value for Money: 8.88
Food and Beverage: 5.93
Overall Experience: 8.3
A
Ambrose • solo_traveller • au
8
Stayed for 7 nights close to the beach and many good restaurants.
Pros:

The location and the rooms

Cons:

Poor lighting in the bathroom. The TV system was not working on more than one occasion.

2026-06-05 • via Nuitee
B
Bos • extended_group • au
10
Could not fault the rooms, just wished we stayed longer
Pros:

Beautiful place, would happily stay there again

2026-06-04 • via Nuitee
M
Maree • family_with_children • au
9
Very enjoyable stay
Pros:

Location was great. Close to beach, restaurants.

2026-06-03 • via Nuitee
R
Rowena • extended_group • au
10
Loved our stay here, such a great location, spacious rooms and very clean
Pros:

Great location, spacious rooms, super comfortable bed and friendly staff

Cons:

All good

2026-05-28 • via Nuitee
E
Evgeniia • family_with_children • id
10
2026-05-23 • via Nuitee
E
Evgeniia • couple • id
10
2026-05-23 • via Nuitee
Z
zoe • solo_traveller • au
1
The staff steal from you and the owner is in on the entire scam
Pros:

Unfortunately, I had an extremely disappointing experience at this hotel. Money was stolen directly from my bag during my stay, and the way the situation was handled afterward was even more concerning than the theft itself.
The hotel staff repeatedly claimed that employees are ‘not permitted to touch guests’ bags,’ yet at the same time blamed me for not locking my belongings in the safe. That contradiction alone made absolutely no sense. If staff truly never touch guest belongings, why would a safe even be necessary?
When I raised the issue, there was no genuine apology, empathy, or attempt to investigate the matter seriously. Instead, I was met with defensiveness and hostility. The situation became even more suspicious when the police were brought into it, as their behaviour felt more like protecting the hotel than helping a paying guest who had just had money stolen.
The overall impression I was left with was that this was not an isolated incident, and management seemed far more interested in covering things up than resolving them. I travelled to Bali expecting hospitality and professionalism, but instead felt dismissed, blamed, and completely unsupported.
I strongly recommend future guests keep all valuables secured at all times and think carefully before staying here.

Cons:

Being stolen from. Being treated like it was my fault. Not being apologised to after being stolen from. The owner yelling at me.

2026-05-16 • via Nuitee
S
srikoson • solo_traveller • th
10
Pros:

Just 5 mins walk to the beach

2026-05-12 • via Nuitee
D
Danielle • couple • au
3
It was fine. But I wouldn’t go back, if you’re there just to be out at the beach all day then it might work for you.
Pros:

The property was in a really good location to the beach.

Cons:

The smells in the room were awful. I did mention this to reception staff and they said someone would come and check our room but no one did.
You should also be prepared to be woken up by outside noise.
There’s also a very loud rooster and a lot of dogs barking right outside the balcony windows so it’s not ideal if you’re a light sleeper.

2026-05-11 • via Nuitee
S
Stacey • couple • au
9
Home away from home
Pros:

We love the location, rooms and staff. The hotel looks to have changed owners and a lot of new additions which will benefit the hotel. It’s spacious and comfortable. Staff friendly and great location to eateries and the Singhu beach. Also has a lift for easy access if required. Always return to the hotel

Cons:

Having to leave- the rooms could benefit from having a clothes horse to allow you to dry clothes during an extended stay.

2026-05-11 • via Nuitee
N
Nuria • couple • es
1
No me quedé en el alojamiento y me cobraron igual
Pros:

Todo en obras y sucio. No ofrecen los servicios que ofertan

Cons:

Atención nula y publicidad engañosa

2026-05-07 • via Nuitee
E
Elaine • extended_group • au
8
Friendly staff, huge room and great location.
Pros:

The rooms are exceptional and are really large and tastefully decorated. Staff are very friendly. Great location a couple of hundred metres from Sanur beach front and cafes and the Icon shopping centre. Fantastic value.

Cons:

Not applicable

2026-05-05 • via Nuitee
C
Christine • solo_traveller • gb
10
2026-05-04 • via Nuitee
C
Christine • solo_traveller • gb
10
Great location, clean and comfortable with very friendly and helpful staff
Pros:

Large rooms with high ceilings, new and spotlessly clean

Cons:

Nothing, it was perfect!

2026-05-04 • via Nuitee
T
Tanya • couple • au
8
It was nice
Pros:

Second time we’ve stayed there, staff were great, will be back in the future.

Cons:

Nothing

2026-05-02 • via Nuitee
A
Ade • solo_traveller • id
8
2026-05-01 • via Nuitee
A
Abraham • solo_traveller • nl
10
Een prettig verblijf
Pros:

Ruime suites, heel schoon en netjes

Cons:

Een kleinigheidje: jammergenoeg niet aan het strand

2026-04-29 • via Nuitee
T
Teresa • couple • au
1
very disappointing and as frequent visitors to Bali not at all what we have experienced before.
Pros:

The room was very nice and clean

Cons:

almost everything, there was no food or drink available anywhere at the hotel every thing was closed for renovation, internet was almost nonexistent, the swimming pool was shut and as there is no garden nowhere outside to sit finding any staff was also a problem as the reception desk was not staffed most of the time, the room had no information folder either.Unfortunately the information that I received that the kitchen and the pool were closed was sent in a text the day before we arrived and after we had paid for our stay, if this information had been received beforehand we would have cancelled our booking and gone to a different hotel. We have moved to a different hotel as staying there for fourteen days was inconceivable and our holiday would have been totally ruined .

2026-04-27 • via Nuitee
P
Philippe • couple • nc
10
2026-04-27 • via Nuitee
M
maite • solo_traveller • fr
8
EMPLACEMENT PARFAIT TRES PROPRE ET PERSONNEL TRES ACCUEILLANT
Pros:

PARFAIT

Cons:

RIEN

2026-04-27 • via Nuitee