City Hotel Dolphin

Hotels
6.6 (128 reviews)
Shinjuku-ku Hyakunin-cho 1-4-11 , Tokyo , jp
+81 3-3200-5321

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Children allowed

Facilities

Air conditioning
24-hour front desk

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Old facilities

Categories

Cleanliness
3.99
The room had dust and mold issues. Needs significant improvement.
Service
8.47
Friendly and helpful staff described in multiple reviews.
Location
8.51
Excellent location mentioned multiple times, close to transportation.
Room Quality
5.96
Mixed sentiments; some rooms are small but others are spacious.
Amenities
6.99
Basic amenities available, but some issues noted on cleanliness.
Value for Money
7.45
Generally reasonable pricing relative to location.
Food and Beverage
4.99
No specific mention of food quality, thus standard expectation.
Overall Experience
6.47
An overall satisfactory experience despite some cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 12:55

Property Description

Modern Amenities and Comfort
City Hotel Dolphin offers modern amenities such as air conditioning, flat-screen TVs, and free toiletries, ensuring a comfortable stay for all guests.

Convenient Location
Located in the vibrant Shinjuku Ward district of Tokyo, our hotel is within walking distance to popular attractions like Meotogi Shrine and Koizumi Yakumo Memorial Park, making it the perfect choice for travelers looking to explore the city.

Exceptional Service
With a 24-hour front desk and attentive staff, City Hotel Dolphin is dedicated to providing top-notch service to ensure a memorable stay for all guests.

Book your stay at City Hotel Dolphin now and experience the perfect blend of comfort, convenience, and exceptional service in the heart of Tokyo.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.6
Based on 128 reviews
Cleanliness: 3.99
Service: 8.47
Location: 8.51
Room Quality: 5.96
Amenities: 6.99
Value for Money: 7.45
Food and Beverage: 4.99
Overall Experience: 6.47
M
makoto • couple • ca
2
2026-07-14 • via Nuitee
D
Dylan • solo_traveller • au
1
unsafe, dirty, unhelpful
Pros:

absolutely nothing

Cons:

everything, felt extremely unsafe in the area and they would not let me cancel or get refund. not helpful at all. had to pay more to book somewhere else as i was at risk

2026-07-08 • via Nuitee
Y
Yoko • couple • jp
3
2度といきたくない
Cons:

フロントの愛想が悪い
シテイホテルとあったので
予約したが
行くとラブホだった
最悪でした

2026-07-06 • via Nuitee
C
Chiraphan • couple • jp
8
2026-07-02 • via Nuitee
E
Euagelos • solo_traveller • ca
6
Overall stay was enjoyable but had to search for a sim card so I had adequate phone internet access.
Pros:

Room was close to Shinjuku and reasonably priced.

Cons:

No working Wi-Fi really caused me to downgrade my review. Otherwise I would have no complaints with the staff, room, or price.

2026-07-01 • via Nuitee
H
HIRO • couple • jp
1
何も良くない
Pros:

ない
なにもよくない。

Cons:

多すぎて書く気にもならない。
改装か潰れるかしてほしい。ストレス溜まった

2026-06-28 • via Nuitee
M
Md. Zahid • couple • bd
1
2026-06-03 • via Nuitee
B
Burak • couple • tr
3
Ani planlanan tatil olduğu için otel bulamadım boş oda bir tek burada kalmıştı oteli tuttum yorumları okuduktan sonra ip
Pros:

Konum.

Cons:

Eşyalar çok eskiydi. Temizlik yapılmıştı ama detaylı değildi. Saatlik kiramalara açık olduğu için rahatsız ediciydi.

2026-06-02 • via Nuitee
Y
yu • couple • jp
4
2026-05-31 • via Nuitee
B
Beata • couple • at
6
2026-05-26 • via Nuitee
L
Leśniowski • couple • pl
10
2026-05-25 • via Nuitee
左記 • solo_traveller • jp
5
Pros:

清潔感はありました

2026-05-24 • via Nuitee
ökten yıldız • solo_traveller • tr
1
Completely Disaster
Pros:

Only location, nothing more, nothing...

Cons:

I've been using this app for all my international travels for 10 years. This is my third trip to Japan, and based on my experiences, I thought I'd be satisfied even with the worst hotel, but this was a complete disaster. It's a very old hotel offering daily or hourly bookings. The furnishings are at least 50 years old. Imagine, there's a VHS tape player! It's impossible for a normal person to fit in the toilet. Even the hotel I stayed in in Osaka, which cost a third of this price, had a modern toilet system. You have to bend down to shower, the tiles are bright yellow. The water heater was sticky. All the buttons were dirty, the bottom of the bed was bright yellow, you can see it in the photos. There's no Wi-Fi in the hotel, not just slow, but completely nonexistent. You connect to the modem, but it says there's no internet access. When I told the staff at check-in, they just said "we're sorry." They don't speak any English. You can stay in a much better place for 14,000 yen a day. The only positive is the location, but the surrounding area is full of much better hotels. I wrote to customer service through the app, but they didn't even respond... This app is over for me; I thought it protected the user.

2026-05-21 • via Nuitee
マーシー • solo_traveller • jp
6
2026-05-21 • via Nuitee
장 • solo_traveller • kr
8
2026-05-12 • via Nuitee
E
Eric • solo_traveller • us
8
Great comfortable stay
Pros:

The location was walking distance to where I wanted to be at the end of the night
The staff spoke english and was helpful
Let me check in early and check out late for a small fee

Cons:

The room was real small

2026-05-07 • via Nuitee
R
Rikardur • couple • is
8
Pros:

Great location

2026-05-04 • via Nuitee
L
LE • couple • jp
1
2026-05-03 • via Nuitee
M
Marta • solo_traveller • pl
8
2026-04-27 • via Nuitee
N
nohara • couple • jp
7
満足ーまた泊まりたい
Pros:

立地が良くてすごく便利
スタッフの方も良かったです〜

Cons:

去年よりも高くなってた‥仕方ないのかな

2026-04-23 • via Nuitee