Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Adult only
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Convenient location near transport
Helpful staff
Cons:
Poor cleanliness
Aged facilities
Noise disturbances

Categories

Cleanliness
5.11
Multiple reviews indicate significant cleanliness issues and bad smell in the room.
Service
9.08
The reception staff received positive mentions for their warm hospitality.
Location
9.12
Conveniently located near train stations, easy access for getting around.
Room Quality
6.07
Reports of old and poorly maintained rooms, as well as noise issues.
Amenities
8.6
Nice amenities provided, including basic toiletries.
Value for Money
8.56
Affordable prices were noted, but concerns about quality.
Food and Beverage
6.61
No breakfast available, impacting overall dining options.
Overall Experience
6.08
General dissatisfaction with cleanliness and room quality overshadowed the positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 12:56

Property Description

Convenient Location
City Hotel Southern Cross is ideally located in the vibrant Shinjuku Ward district of Tokyo, just steps away from Choko-ji Temple, Okubo Park, and Korea Museum. With the city centre within easy reach, guests can immerse themselves in the bustling atmosphere of Tokyo effortlessly.

Comfortable Accommodation
Each room at our 2-star hotel is thoughtfully equipped with modern amenities such as air conditioning, a flat-screen TV, and free WiFi. The cozy beds with premium bed linen ensure a restful night's sleep, while the private bathrooms with complimentary toiletries provide added convenience.

Friendly Services
Our hotel boasts a 24-hour front desk and luggage storage facilities to cater to all your needs during your stay. The attentive staff are always ready to assist you and make your experience at City Hotel Southern Cross memorable.

Book your stay at City Hotel Southern Cross now for a delightful Tokyo getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.4
Based on 142 reviews
Cleanliness: 5.11
Service: 9.08
Location: 9.12
Room Quality: 6.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 6.61
Overall Experience: 6.08
J
Jacob • solo_traveller • us
6
It is ok for low key but wish have more comforter branket.
Pros:

No breakfast

Cons:

Bed bracket cover

2026-06-03 • via Nuitee
A
Anıl • solo_traveller • tr
1
Hayal kırıklığı
Pros:

Merkezde

Cons:

Pis odalar küçük yetersiz

2026-06-01 • via Nuitee
P
potnis • couple • au
10
Great location, big rooms!
Pros:

Rooms are bigger than expected, clean, and location close to the train station. Food options around the hotel for late night food.

2026-05-31 • via Nuitee
K
Kaminho • solo_traveller • hk
7
Pros:

位置、超方便、性價比也很高

Cons:

整個運作比較舊式
如用實體鎖匙…外出要交還前台

2026-05-24 • via Nuitee
A
Akihide • solo_traveller • jp
3
Pros:

スタッフさんの接客がとても丁寧で優しかった

Cons:

持ち運んだ物を冷蔵庫に入れられなかったのと、外の音がはっきりと聞こえてた

2026-05-22 • via Nuitee
H
Harel • couple • il
10
2026-05-21 • via Nuitee
S
SATORU • solo_traveller • jp
5
2026-05-21 • via Nuitee
D
Danny • couple • ca
10
2026-05-18 • via Nuitee
T
TAKAYO • solo_traveller • jp
8
Pros:

対応してくださったスタッフさんがとっても気さくで優しくて気遣ってくださって、良い方でした。お部屋も清潔でした。

Cons:

ロケーションは、都会の路地裏なのか、期待はしてなかったです。寝るだけでしたので。
お部屋のランクとしては値段の割にがっかりですが、駅近なこともあり、仕方ないかと。

2026-05-17 • via Nuitee
K
Katsuki • solo_traveller • jp
1
疲れた
Pros:

ローケーション

Cons:

窓がない。変なにおいがする。タオルもあまりにも長く使いすぎ。

2026-05-17 • via Nuitee
S
stefano • couple • pa
8
2026-05-11 • via Nuitee
M
Minh Tien Victoria • extended_group • au
10
Such a spacious and comfortable stay with caring staff. Definitely recommend!!!
Pros:

The hotel was located right next to a station (2 mins walk from Shin-Okubo station), and had such lovely staff. They spoke only Japanese which was difficult to communicate with at first (as we did not know enough of the language), but this prompted us to learn some phrases! The service was lovely, and the room itself was so spacious for the cheap price we paid. We enjoyed our stay here so so much.

Cons:

Nothing. Everything was genuinely so good that I have nothing bad to say. The price, the cleanliness, the space-size, the friendly staff- everything was up to standard.

2026-05-09 • via Nuitee
I
Irfan Anil • solo_traveller • tr
5
Review
Pros:

Actually rooms are bigger than any others.

Cons:

They do not speak or understand english. It is really hard to communicate. They do not give even 1 bottle of water daily. Room was cold. It was really hard to settle in the room because of communication problem.

2026-05-07 • via Nuitee
J
Jaween Nimeshka • solo_traveller • au
10
2026-04-27 • via Nuitee
N
Nathan • couple • nz
10
2026-04-26 • via Nuitee
M
mokin • solo_traveller • jp
3
2026-04-22 • via Nuitee
R
Rouchet • couple • fr
4
Dommage que la chambre n’était pas propre
Pros:

La proximité avec un arrêt de train

Cons:

- la chambre n’était pas propre
- le personnel bien que souriant et poli ne parle pas anglais, ce qui rend difficile certaine demande si on n’a pas de traducteur.

2026-04-20 • via Nuitee
M
mikiko • couple • jp
8
2026-04-19 • via Nuitee
G
GÜVEN • couple • cy
6
Pros:

Merkezi yerde olması.Her yere çok yakın olması..Çalışanlar iyi niyetli.Ancak İngilizce bilmemeleri dezavantaj.

Cons:

Oda çok küçük.Sıkışık.Kaldığımız 4 gün boyunca odaya girilip temizlik yapılmadı.

2026-04-16 • via Nuitee
S
Sarkar • couple • in
9
Pros:

Great location and genuinely helpful staff made the stay even better.

2026-04-11 • via Nuitee