Hotel Casa del Arbol

Hotels
8.6 (40 reviews)
Corregidora #11 Barrio La Fuente , Bernal , mx

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Terrace
Family rooms
Pets allowed
Airport shuttle
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Complimentary amenities
Cons:
Uncomfortable mattresses
Small rooms
Cleaning details

Categories

Cleanliness
7.99
Certain details in cleaning were mentioned as issues.
Service
9.46
Customers noted excellent attention and service.
Location
9.5
The location is described as excellent with a spectacular view.
Room Quality
7.45
Rooms were mentioned as small and mattresses uncomfortable.
Amenities
8.98
Complimentary water and coffee were appreciated.
Value for Money
7.44
Price was considered elevated regarding cost benefit.
Food and Beverage
8.99
Standard quality for this hotel tier.
Overall Experience
8.96
General positive experiences and enjoyment of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:27

Property Description

Mountain View Balconies
Hotel Casa del Arbol, nestled in Bernal, offers rooms with balconies showcasing breathtaking mountain views. Perfect for a morning coffee or evening relaxation, these balconies provide a serene escape.

Multilingual Staff
Our dedicated team at Hotel Casa del Arbol is fluent in both English and Spanish, ensuring seamless communication for all guests. Feel at ease knowing that assistance is available around the clock.

Convenient Airport Shuttle
For your convenience, we provide a paid airport shuttle service to and from Querétaro International Airport. Let us take care of your transportation needs, allowing you to relax and enjoy your stay.

Experience comfort, convenience, and exceptional service at Hotel Casa del Arbol. Book now for a memorable stay.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.6
Based on 40 reviews
Cleanliness: 7.99
Service: 9.46
Location: 9.5
Room Quality: 7.45
Amenities: 8.98
Value for Money: 7.44
Food and Beverage: 8.99
Overall Experience: 8.96
L
Liliana • solo_traveller • mx
10
Pros:

Su gente muy amable, desde que llegas. La ubicación idónea para ir caminando al centro

2026-07-20 • via Nuitee
S
Santiago • solo_traveller • mx
10
Pros:

Cercanía a la peña

Cons:

Nada, todo excelente

2026-07-20 • via Nuitee
J
Juliana • family_with_children • mx
7
Me gustó que es pet friendly
Pros:

La ubicación y la atención

Cons:

Que falta mejor servicio en áreas comunes

2026-07-20 • via Nuitee
V
Victor • solo_traveller • mx
10
Pros:

La atención y la vista

2026-07-10 • via Nuitee
R
Raul • couple • mx
7
buena
Pros:

buena relacion precio / servicio
excelente atencion
deben poner al menos ventiladores

Cons:

falta de ventilacion

2026-05-18 • via Nuitee
A
Adrian Diaz Pineda • solo_traveller • mx
10
Pros:

Ubicación

Cons:

Todo excelente

2026-05-17 • via Nuitee
R
Ramirez • couple • mx
4
Experiencia del hospedaje
Pros:

La vista de la terraza

Cons:

La ambientación del hotel es mala, como esta pintado, las camas y los colchones malos. Creo que si lo pintan de acuerdo con el ambiente sería muy bueno y las habitaciones una remodelada sería mejor

2026-05-17 • via Nuitee
W
Winona • couple • us
8
Great stay at the base of La Peña.
Pros:

Mariano is very welcoming and hospitable, “if you’re happy I’m happy” - and went out of his way to make our stay special. The location is good, up the hill at the base of La Peña, but walkable to centro. Highly recommend!!

Cons:

Some rooms are small (our original booking). Better room is worth it!!

2026-05-14 • via Nuitee
P
Prado Mendoza • solo_traveller • mx
10
Pros:

Excelente vista y un ambiente muy tranquilo.

2026-04-16 • via Nuitee
I
Ildeberto Efraìn • family_with_children • mx
6
2026-04-13 • via Nuitee
C
Clara Elizabeth Vianey • couple • mx
10
REGRESAREMOS
Pros:

Algo en particular , puedo decir TODO el personal, lugar y vista es espectacular

Cons:

No tiene peros para no gustar

2026-04-06 • via Nuitee
C
Cobo • extended_group • mx
5
Engaño
Pros:

Me engañaron

Cons:

No me dueron el cuarto que reserve

2026-04-05 • via Nuitee
J
Jessica Adriana • solo_traveller • mx
8
Pros:

La vista de la terraza a la peña

Cons:

Todo me pareció bien

2026-03-30 • via Nuitee
A
antarriaga • couple • mx
10
2026-03-30 • via Nuitee
E
Elvia • couple • mx
10
Buena estancia
Pros:

Las instalaciones limpias y el personal super atento, una felicitación a Mariano y su familia.
El lugar tiene una vista hermosa

Cons:

La cama no era tan comoda

2026-02-28 • via Nuitee
E
Eduardo • couple • mx
9
2026-01-19 • via Nuitee
R
Rayon • family_with_children • mx
8
Cómoda,
Pros:

La ubicación, excelente, no probamos alimentos en las instalaciones del hotel

Cons:

Todo bien

2026-01-15 • via Nuitee
A
Alejandra • extended_group • mx
10
Pros:

El personal super amable

2026-01-04 • via Nuitee
D
Daniel Uriel • couple • mx
8
2026-01-02 • via Nuitee
H
Herrera • couple • mx
10
Buen Hotel
Pros:

Exelente trato y agua y café disponible sin costo extra
Ubicación exelente

2025-12-29 • via Nuitee