Mantis Kivu Marina Bay Hotel

Hotels
•
Mantis
8.8 (81 reviews)
Ntemabiti Village Kamembe Sector , Muhari , RW

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Exceptional service
Great food in the restaurant
Cons:
Cleanliness issues
Rude staff at check-in

Categories

Cleanliness
7.2
Rooms smelled of rotten eggs, bedsheets were stained, bathrooms had no shower doors, overall cleanliness was unacceptable.
Service
10
The service was exceptional; staff quickly resolved issues when requested, despite initial rudeness at the front desk.
Location
9.7
The hotel is located near the airport, but noise from the surroundings may affect sleep quality.
Room Quality
7.7
Noisy first-floor rooms, problems with the bathrooms, overall room quality needs significant improvement.
Amenities
9.2
The gym was not well-maintained, but other amenities such as the restaurant received positive remarks.
Value for Money
8.2
Given the issues, the overall value for money could be deemed average.
Food and Beverage
9.7
Restaurant offered excellent food options, good quality and reasonable prices.
Overall Experience
8.7
There were notable highs and lows; while the stay included exceptional moments, significant issues impacted the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 13:25

Property Description

Luxurious Accommodation with Stunning Views

1. Relaxation and Recreation: Enjoy the outdoor swimming pool, fitness centre, and garden at Mantis Kivu Marina Bay Hotel. Unwind in the sauna for the ultimate relaxation experience.

2. Exceptional Dining and Services: Indulge in delicious meals at the on-site restaurant, or opt for room service for a private dining experience. Benefit from a 24-hour front desk, concierge service, and currency exchange for a seamless stay.

3. Convenient Location: Situated just 1 km from Kamembe Airport, this hotel offers convenience for travelers. Explore the nearby Museum of Geology and Mines Bagira, located 11 km away.

Experience luxury and comfort at Mantis Kivu Marina Bay Hotel - book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

8.8
Based on 81 reviews
Cleanliness: 7.2
Service: 10
Location: 9.7
Room Quality: 7.7
Amenities: 9.2
Value for Money: 8.2
Food and Beverage: 9.7
Overall Experience: 8.7
R
Rakesh • couple • bw
8
Will return again.
Pros:

Location is brilliant and the views are stunning.

Cons:

Staff was slow to attend and took their time even when it's not busy at all.

2026-09-09 • via Nuitee
C
Carmen • solo_traveller • rw
8
2026-08-23 • via Nuitee
G
Golubeva • extended_group • za
10
2026-08-13 • via Nuitee
J
JEAN-LUC • family_with_children • us
9
My guests and I were delighted to stay at Mantis Kivu Hotel in Cyangugu Rwanda.
Pros:

Clean and very professional staff

Cons:

None

2026-07-05 • via Nuitee
R
Richard • extended_group • ug
9
Excellent and comforting
Pros:

Exceptional

Cons:

No additional comment

2026-05-15 • via Nuitee
J
Jessica • solo_traveller • rw
9
2026-05-03 • via Nuitee
C
cedrick
10
Pros:

5 ⭐

2025-12-19 • via Nuitee
A
Ariana • family_with_children • rw
5
I enjoyed my stay
Pros:

The view is insane and worth every penny

2025-12-11 • via Nuitee
B
Bing
4
Pros:

Upon arrival, the front desk was openly rude and hostile when they saw two Asians with a Black friend, despite our prepaid booking for three rooms. We were given noisy first-floor rooms directly above the parking lot and the entrance—car doors, voices and airplane taking off from the airport in the vicinity kept us awake all night. Rooms smelled of rotten eggs, bedsheets were stained, bathrooms had no shower doors (leaving the floor flooded), and by morning reeked of mouldy garlic. The basement gym was hot, stuffy, and foul-smelling.
With the hotel almost empty, staff still refused to change our rooms. I had to pay big tips myself just to get clean sheets and a scrubbed toilet. Unacceptable service and clear discriminatory attitude. Stay anywhere else in Cyangugu.

2025-12-08 • via Nuitee
L
Luc • solo_traveller • be
8
2025-11-14 • via Nuitee
A
AMINADAB
10
Pros:

G

2025-10-22 • via Nuitee
C
Christian • couple • fr
10
Exceptional
Pros:

The service was exceptional it was an amazing place for my proposal and I even got a gift from the hotel. I rate 5 stars

2025-08-22 • via Nuitee
I
Ingabire Niyonzima • family_with_children • nl
10
Owesome experience
Pros:

Clean ,the staff are friendly

Cons:

Nothing

2025-08-19 • via Nuitee
E
EUGENE • solo_traveller • rw
10
2025-08-18 • via Nuitee
O
Orit • family_with_children • il
9
מלון מדהים
Pros:

וואו מלון מטורף! המלון הכי טוב שהיינו בו באפריקה. מתוחזק, נקי, שירות מדהים, צוות מאד נחמד שירותי ואדיב. חדר משפחה גדול, מגבות מפנקות. כל מה שביקשנו קיבלנו. כל בעיה שהיתה פתרו במהירות. מזגן בחדר. המסעדה עם אוכל מעולה ולא כ"כ יקר.

Cons:

הדבר היחידי זה שהבריכה היתה קרה. הילדים ציפו לה כל הטיול אבל לא יכלו להיכנס.
בגלל שכמעט תמיד יש עננות באזור וקרירות, ציפיתי ממלון כזה שהבריכה תהיה מחוממת

2025-08-09 • via Nuitee
S
Samson Desie • solo_traveller • ch
8
2025-07-20 • via Nuitee
S
Shubhankar • review category business travellers • rw
7
Good
2025-06-16 • via Nuitee
V
Varshaa • with friends • gb
10
Super hotel
Pros:

Beautiful hotel, lovely big bed, large rooms. Amazing gym, pool, sauna, steam and best massages.
Impeccably trained staff. So professional and friendly.
Amazing food, compliments to the chef.

Cons:

There is nothing you can't like about this beautiful hotel.

2025-06-04 • via Nuitee
M
Muhirwa • group • rw
9
good moment, nice place, nice view of lake muhazi
Pros:

breakfast amazing, staff excellent in english & french , creativity and innovation in decoration

Cons:

nothing

2025-06-02 • via Nuitee
M
Muhirwa • with friends • rw
10
Amazing hotel,nice view on lake kivu, décoration amazing too
Pros:

Nice View, modern & new hotel ; staff with experience , care and good French & english accent ;

Cons:

I ve like every thing,but Check Corner seal in the shower

2025-05-29 • via Nuitee