Hotel Rex

Hotels
7.2 (285 reviews)
Calle Mariano Matamoros 101 No. 101 , Toluca , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Luggage storage
Non-smoking throughout
Private parking
Daily housekeeping
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Room quality limitations

Categories

Cleanliness
6.2
Several reviews mentioned cleanliness issues, such as towels with holes, stains on sheets, and unpleasant odors.
Service
8.2
The staff was described as friendly and accommodating, providing good reception service.
Location
9.2
The hotel's location is consistently praised for its proximity to central attractions.
Room Quality
5.7
Multiple complaints were made regarding room conditions, such as noise and insufficient facilities.
Amenities
6.7
Some amenities are noted to be lacking, such as no elevator and insufficient outlets in rooms.
Value for Money
7.7
Value is perceived as adequate given the affordable pricing despite various drawbacks.
Food and Beverage
6.2
No food services were specifically mentioned in the reviews, limiting positive feedback.
Overall Experience
7.7
Overall experience was mixed due to location advantages overshadowing several complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:18

Property Description

Convenient Location
Hotel Rex is strategically located in the heart of Toluca City-Centre, making it a perfect base for exploring nearby attractions such as Calixtlahuaca Archeological Site and Toluca Volcano.

Comfortable Accommodation
Each room at Hotel Rex is thoughtfully equipped with essential amenities including a desk, flat-screen TV, and a private bathroom. With cozy bed linens and fluffy towels provided, guests are ensured a comfortable stay.

Modern Facilities
Guests can enjoy the convenience of a 24-hour front desk and stay connected with complimentary WiFi throughout the property. Whether you're in town for business or leisure, Hotel Rex offers a convenient and comfortable stay for all travelers.

Ready to experience comfort and convenience in Toluca? Book your stay at Hotel Rex now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 5 years old to 12 years old stay for MXN 100 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 285 reviews
Cleanliness: 6.2
Service: 8.2
Location: 9.2
Room Quality: 5.7
Amenities: 6.7
Value for Money: 7.7
Food and Beverage: 6.2
Overall Experience: 7.7
J
Juan Carlos • solo_traveller • mx
8
2026-07-22 • via Nuitee
S
SANCHEZ • couple • mx
7
Tranquilo, limpio y buena ubicación
Pros:

La ubicación, el personal amable, el precio, la limpieza, los canales que ofrecen y el agua muy calentita.

Cons:

No tienen almohadas extras, no hay shampoo, acondicionador ni jabón de baño. Hay uno líquido, pero no es tan cómodo para su uso.

2026-07-22 • via Nuitee
N
Norma gar • family_with_children • mx
10
Estuvimos tres noches y cuatro días y el trato fue muy amable las instalaciones cumplieron con lo qu
Pros:

La ubicación es perfecta
Solo que no tiene restaurante y no te dan una botellita de agüita entonces debes de salir por todo

Cons:

En realidad en relación al precio me pareció excelente y sirvió para lo que necesitaba

2026-07-22 • via Nuitee
L
Luis • solo_traveller • mx
8
Pros:

Ubicación

Cons:

El baño se salía mucho el agua de la taza y la regadera

2026-07-21 • via Nuitee
V
VARA • solo_traveller • mx
10
Pros:

Todo está en buen Estado

Cons:

Pues al parecer nd, todo estuvo bien

2026-07-15 • via Nuitee
S
Sanchez • solo_traveller • mx
6
2026-07-14 • via Nuitee
S
Samanta Monserrat • extended_group • mx
9
2026-07-12 • via Nuitee
A
Antonio • couple • mx
8
2026-07-08 • via Nuitee
P
Paloma • solo_traveller • mx
6
Buena ubicación pero necesita una renovación
Pros:

La ubicación está excelente, a unos pasos de portales. Y el agua caliente disponible a toda hora muy bien.

Cons:

Es un hotel ya muy antiguo y ni siquiera tiene una fachada de hotel, ni su nombre como se esperaría. La higiene es algo deficiente, nada más huele demasiado a cloro como si lo aventaran en toda la habitación para pretender que está limpio. Las habitaciones no son para nada acogedoras pero si uno va de paso nada más está bien.

2026-07-07 • via Nuitee
C
Claudia • family_with_children • gt
7
Buena ubicación
Pros:

La ubicación

Cons:

Las toallas, que algun día fueron blancas eran amarillentas con hoyos por todos lados, pensé que era el trapeador

2026-07-07 • via Nuitee
A
Alonso • solo_traveller • mx
9
2026-07-07 • via Nuitee
A
Alma Rosa • solo_traveller • mx
6
Pros:

La hubicacion

Cons:

El trato del personal

2026-07-06 • via Nuitee
C
Carlos Gabriel • solo_traveller • mx
10
2026-07-06 • via Nuitee
S
Sindy Viridiana • solo_traveller • mx
7
Pros:

La ubicación ideal

Cons:

El ruido de la calle es muy fuerte durante toda la noche

2026-07-05 • via Nuitee
U
Uribe Rivera • solo_traveller • mx
8
Pros:

La comodidad de las camas

Cons:

Es complicado tener agua caliente

2026-07-03 • via Nuitee
D
Dalila • solo_traveller • mx
7
Pros:

La atención

2026-07-02 • via Nuitee
M
Molina • extended_group • us
3
The stay was ok for the Short stay
Pros:

The location is within every store and restaurant

Cons:

Rooms are good size but bathroom are very small the shower is very uncomfortable to take showers

2026-06-29 • via Nuitee
L
Luz Daniela • family_with_children • mx
8
En general todo muy bien, puedo sugerir que tengan televisión por cable.
Pros:

Me gustó la ubicación y lo cómodo del hotel para el descanso.

Cons:

Puedo sugerir que tengan canales de cable en las televisiones

2026-06-29 • via Nuitee
M
Morales • solo_traveller • mx
7
Pros:

La ubicacion

Cons:

No tenian gran variedad de productos como refrescos, botanas etc y no aceptaban pago con targeta para pagar los productos.

2026-06-29 • via Nuitee
J
Jeff • solo_traveller • mx
8
2026-06-24 • via Nuitee