Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

Hotels
8.3 (6762 reviews)
Level 2M, Gateway@klia2 (Landside/before immigration clearance) , Sepang , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Luggage storage
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Cleanliness
Convenient location
Friendly staff
Cons:
Small room size
Noise levels from other guests

Categories

Cleanliness
8.13
Very clean and quite for a stop over.
Service
8.8
Friendly and helpful staff, good service as mentioned in multiple reviews.
Location
8.64
Conveniently placed in the airport, great option for transit.
Room Quality
7.89
Rooms are small and some guests reported discomfort.
Amenities
8.12
Basic amenities available, sufficient for a short stay.
Value for Money
8.28
Value for money, though some found prices high for the short stays.
Food and Beverage
8.13
Options for food nearby, though the hotel itself has limited offerings.
Overall Experience
8.4
General sentiment reflects a good experience, with noted inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:48

Property Description

Convenient Location at klia2
Modern and Comfortable Rooms
Business Facilities and 24-hour Front Desk Support

Book your stay at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 for a seamless travel experience near Kuala Lumpur International Airport!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 6762 reviews
Cleanliness: 8.13
Service: 8.8
Location: 8.64
Room Quality: 7.89
Amenities: 8.12
Value for Money: 8.28
Food and Beverage: 8.13
Overall Experience: 8.4
N
NJ • couple • us
10
Worth going through customs
Pros:

Everything you need after a brutal day of flying. Quiet. Cold. Comfortable beds. Decent shower.

I recommend this over the airside Aerotel because the food court is literally right next door (24 hrs for some restaurants). Much better options in the mall than in the terminal.

If you have a US or EU passport you can go through the customs auto-gates in 2 minutes, so it's a no brainer.

2026-06-20 • via Nuitee
N
Ng • solo_traveller • hk
7
Pros:

If hotel could offer 12 hours stay for non transit customers, it will much good for those morning flight customers.

Cons:

Nil

2026-06-20 • via Nuitee
J
Julie • solo_traveller • au
7
Don't pick room 320 or any room near there.
Pros:

Room has no windows so it was wonderfully dark. Very clean and modern. Lots of shops and restaurants within metres. Lots of different types of pillows. Bed was very comfortable.

Cons:

The room i was number 320 was at the end of a hallway with the window looking onto the airport tarmac. It was so noisy that i didn't sleep. The air-conditioner was noisy. When i inserted the room card to switch the power on in the room, it gave a constant buzzing noise. No sleep. No small fridge to keep water cool. Tv not a smart tv.

2026-06-20 • via Nuitee
N
Nicole • solo_traveller • ch
8
Pros:

Sehr sauber, man hat alles was man braucht für eine Nacht am Flughafen

Cons:

Sehr schlecht beschrieben wo das Hotel ist.

2026-06-20 • via Nuitee
C
Critic • solo_traveller • au
8
Pros:

Close to departure gate

Cons:

Solo room has no private shower and toilet its outside.

2026-06-20 • via Nuitee
I
Ivan Buski • solo_traveller • id
8
Pros:

Location

Cons:

No TV

2026-06-20 • via Nuitee
N
Neeti • family_with_children • au
9
Nice
Pros:

How it’s next to food and the property is amazing to sleep clean

Cons:

How far it actually is from the main gates if you don’t have a flight at t2 it’s pretty long

2026-06-19 • via Nuitee
N
NUBLI • family_with_children • my
10
2026-06-19 • via Nuitee
S
Sharon • couple • my
10
2026-06-18 • via Nuitee
H
Hisham • couple • sg
10
Excellent stay at airport while waiting for our connecting flight.
Pros:

Location

Cons:

Nil

2026-06-18 • via Nuitee
W
Wan Noraizan Binte • couple • sg
10
2026-06-18 • via Nuitee
N
Noor Fadilah • couple • my
10
2026-06-17 • via Nuitee
S
Sigrid • couple • nl
9
Prima overnachtingshotel bij vliegveld.
Pros:

Prima overnachtingshotel bij vliegveld. We konden zo met het karretje met onze bagage de kamer in rijden. Omgeven door eetgelegenheden en winkels.

2026-06-17 • via Nuitee
C
CHONG • family_with_children • sg
8
Satisfactorily
Pros:

Room is clean

Cons:

There is no wardrobe

2026-06-17 • via Nuitee
H
Howard • solo_traveller • au
8
2026-06-17 • via Nuitee
S
Suriyanna • couple • my
8
Easy to locate & close to all facilities such as eating & shopping
2026-06-17 • via Nuitee
S
Steven • solo_traveller • au
9
Perfect for staying for 12 hours before early morning flight
Pros:

At airport. Nice bed

2026-06-17 • via Nuitee
N
Noorsyahiruh • solo_traveller • my
10
2026-06-17 • via Nuitee
C
Chung • extended_group • my
9
2026-06-16 • via Nuitee
董 • couple • tw
6
Pros:

轉機方便

Cons:

價錢偏高..隔音設備偏差 聽得到大家嚕行李跟隔壁敲門聲

2026-06-16 • via Nuitee