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Facilities
Property facilities
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Offsite parking discounted rates available
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Parking
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Pets allowed
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Lift / Elevator
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Shuttle service (additional charge)
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Exercise/lap pool
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Japanese garden
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Swimming nearby
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Charcoal grill
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Experience a lavish stay at Elephant Passage in Munnar, just 24 km from the renowned Munnar Tea Museum. Indulge in the comfort of our 5-star hotel with an outdoor swimming pool, free private parking, and a beautiful garden.
Convenient Amenities
Enjoy the convenience of a tour desk, 24-hour front desk, airport transfers, room service, and complimentary WiFi during your stay. Wake up to a delicious buffet or continental breakfast to start your day off right.
Explore Nearby Attractions
Discover the beauty of Cheeyappara Waterfalls and Mattupetty Dam, both just 32 km away from the hotel. With Cochin International Airport only 87 km from the accommodation, your journey to luxury and relaxation begins at Elephant Passage.
Location
Guest Reviews
I didn’t like anything about the property
I didn’t like anything about the property
The food was awesome!
The view from my balcony room was pretty underwhelming.
Everything
No complaints
We had a fabulous stay
Elephant Passage is one of the most pristine and majestic resorts seen on our trip through India! Staying there turned out to be a real stroke of luck. Special thanks go to the friendly and professional Santusha on reception who worked hard to make the stay enjoyable and who attended to our every need! The room was spacious and luxurious with is own balcony and outdoor seating area. Exceptional, healthy and freshly-prepared food and drink provided throughout the stay. Plenty of activities and events on every day. Touring the grounds was charming. The views from the poolside of the valleys below were breathtaking and the resort proved the perfect springboard into the luscious and exquisite Munnar area. Be sure to see the elephants!
It couldn't have been better!
The food at the restaurant was always fresh and delicious. The staff were always pleasant and helpful. I highly recommend staying here. It is soo peaceful!
The only complaint is that at night the property is not well light. We have diminished eyesight, so having a flashlight in the room would be soo helpful.
Nothing
Worst experience ever. I had a confirmed booking and started a 7-hour journey to reach the hotel. While I was already on the way, they suddenly cancelled my reservation claiming it was their mistake. This is completely unacceptable.
There was no prior notice, no apology, and absolutely no responsibility taken from their side. I reached the destination and was forced to travel back another 7 hours because of their error. This caused me extreme stress, exhaustion, and put me in a very embarrassing situation.
Despite this being entirely their fault, they did not offer any alternative accommodation, did not try to help in any way, and completely ignored my requests for assistance.
Even worse, I still have not received my refund. At the time, I didn’t even have enough money and had to borrow just to book another hotel. This is unacceptable behavior.
Very unprofessional, careless, and disrespectful treatment of guests. I strongly do not recommend this hotel to anyone.
staff approach at reception was not good
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