Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Tasty breakfast
Cons:
Poor sound insulation
Limited amenities
Room discrepancies

Categories

Cleanliness
8.2
Guests noted the hotel was clean, but some expressed the need for room renovations.
Service
8.9
Staff were noted as friendly and helpful, with particular praise for certain individuals.
Location
8.7
Conveniently located near the airport, making it easy for guests.
Room Quality
8
Issues with sound insulation and room descriptions not matching reality were mentioned.
Amenities
7.7
Lack of luxury amenities such as a pool and spa noted as a downside.
Value for Money
8.6
Generally considered a good deal given the location and cleanliness.
Food and Beverage
8.5
Breakfast was praised, though some variety could be improved.
Overall Experience
8.6
Overall, guests enjoyed their stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:59

Property Description

Luxurious Accommodation
Experience comfort and style at East Palace Hotel with our air-conditioned rooms, each equipped with modern amenities including free WiFi, flat-screen TV, and a safety deposit box. Relax in the cozy ambiance and enjoy the convenience of room service during your stay.

Dining and Entertainment
Savor exquisite meals at our on-site restaurant and unwind with a refreshing drink at the bar while taking in stunning city views. Whether it's a hearty breakfast or a late-night cocktail, our dining options are sure to satisfy your cravings.

Convenient Location
Located just 1.6 km from Vosmoye Chudo Sveta Water Park, our 4-star hotel is also in close proximity to popular attractions like Gvardeytsev-Panfilovtsev Park and Ascension Cathedral. With a 24-hour front desk and easy access to Almaty International Airport, East Palace Hotel is the perfect choice for your stay in Almaty.

Book your stay at East Palace Hotel now and indulge in a luxurious experience in the heart of Almaty!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 3621 reviews
Cleanliness: 8.2
Service: 8.9
Location: 8.7
Room Quality: 8
Amenities: 7.7
Value for Money: 8.6
Food and Beverage: 8.5
Overall Experience: 8.6
Жанат • solo_traveller • kz
10
Pros:

Расположение отеля

2026-06-20 • via Nuitee
K
Khalifa • family_with_children • om
9
جميلة
Pros:

تعاون موظفي الفندق وتجاوبهم السريع عند الطلب

Cons:

عدم وجود موظف مخصص لحمل حقائب النزلاء اسوة بما هو معمول به في فنادق مختلف الدول الأخرى.

2026-06-20 • via Nuitee
I
Ina • solo_traveller • de
6
2026-06-19 • via Nuitee
F
Farid • solo_traveller • az
10
Pros:

Удобный номер, приветливый персонал, хороший завтрак.

Cons:

Чайник электрический в номере был маленький, в ванной комнате была проблема с душем.

2026-06-19 • via Nuitee
M
Muboriz • extended_group • tj
5
Pros:

Очень понравилось расположение гостиницы. В остальном нечего добавить )

Cons:

Гостинице стоит лучше позаботиться о чистоте номеров и постельного белья. И пожалуй, стоило бы пересмотреть меню на завтрак. Это самый скудный завтрак, который я когда-либо ел в гостинице.

2026-06-19 • via Nuitee
N
Nath • solo_traveller • ae
9
2026-06-19 • via Nuitee
Акбар • solo_traveller • ru
10
2026-06-18 • via Nuitee
M
Muhammad • solo_traveller • kg
7
Pros:

It's rather far from eating places

2026-06-17 • via Nuitee
L
Laurie • couple • au
10
Peaceful hotel
Pros:

Great hotel with friendly staff & helpful. Yumo breakfast & also used the restaurant one evening which was of a high standard .

Cons:

Everything spot on !

2026-06-16 • via Nuitee
M
Marat • couple • fr
9
Pros:

Очень приятный и клиентоориентированный персонал в баре. Комфортная терраса и место для курения на этаже.

Cons:

Нет ортопедических подушек, а те, что есть очень высокие. Но это, скорее, моя проблема, чем отеля. 🙂

2026-06-14 • via Nuitee
Данияр • couple • kz
10
2026-06-14 • via Nuitee
Эльвира Айджанова • solo_traveller • kz
9
2026-06-14 • via Nuitee
A
Akbarali • couple • kz
10
Pros:

Все на высоте

2026-06-14 • via Nuitee
A
Aman • solo_traveller • kz
10
2026-06-14 • via Nuitee
S
Serik • solo_traveller • kz
8
2026-06-13 • via Nuitee
Жулдызай • solo_traveller • kz
10
2026-06-12 • via Nuitee
P
Pavel • solo_traveller • by
6
Pros:

Ресепшн круглосуточный.

Cons:

Старый номера. Телевизор не работал.

2026-06-12 • via Nuitee
G
Gulnara • solo_traveller • tm
10
2026-06-12 • via Nuitee
Ольга • family_with_children • ru
10
Pros:

Благодарим за проживание в отеле. Всё понравилось) Завтраки были вкусные. Из окна был приятный вид на зеленую гору с домиками, но вот шум от дороги немного мешал. Но со временем привыкли. В целом, все хорошо. Персонал очень отзывчивый и доброжелательный.
Благодарим за отдых)

2026-06-12 • via Nuitee
A
Aman • couple • kg
1
2026-06-12 • via Nuitee