Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Tasty breakfast
Cons:
Poor sound insulation
Limited amenities
Room discrepancies

Categories

Cleanliness
8.2
Guests noted the hotel was clean, but some expressed the need for room renovations.
Service
8.9
Staff were noted as friendly and helpful, with particular praise for certain individuals.
Location
8.7
Conveniently located near the airport, making it easy for guests.
Room Quality
8
Issues with sound insulation and room descriptions not matching reality were mentioned.
Amenities
7.7
Lack of luxury amenities such as a pool and spa noted as a downside.
Value for Money
8.6
Generally considered a good deal given the location and cleanliness.
Food and Beverage
8.5
Breakfast was praised, though some variety could be improved.
Overall Experience
8.6
Overall, guests enjoyed their stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:59

Property Description

Luxurious Accommodation
Experience comfort and style at East Palace Hotel with our air-conditioned rooms, each equipped with modern amenities including free WiFi, flat-screen TV, and a safety deposit box. Relax in the cozy ambiance and enjoy the convenience of room service during your stay.

Dining and Entertainment
Savor exquisite meals at our on-site restaurant and unwind with a refreshing drink at the bar while taking in stunning city views. Whether it's a hearty breakfast or a late-night cocktail, our dining options are sure to satisfy your cravings.

Convenient Location
Located just 1.6 km from Vosmoye Chudo Sveta Water Park, our 4-star hotel is also in close proximity to popular attractions like Gvardeytsev-Panfilovtsev Park and Ascension Cathedral. With a 24-hour front desk and easy access to Almaty International Airport, East Palace Hotel is the perfect choice for your stay in Almaty.

Book your stay at East Palace Hotel now and indulge in a luxurious experience in the heart of Almaty!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 3702 reviews
Cleanliness: 8.2
Service: 8.9
Location: 8.7
Room Quality: 8
Amenities: 7.7
Value for Money: 8.6
Food and Beverage: 8.5
Overall Experience: 8.6
Андрей • solo_traveller • kz
8
2026-09-18 • via Nuitee
Пак • solo_traveller • kz
10
2026-09-16 • via Nuitee
M
Muneer • extended_group • om
3
I would not consider this hotel again.
Pros:

The Size of the rooms and the bed was comfortable

Cons:

* The Front desk hardly knew English
* The cleaning service was not the best in terms of cleaning. They just focused on changing bed sheets and towels. However, they didn't clean the floor, and I had the same old leaves in the same place for two days.
* There was a day when the water suddenly got cut off at the hotel, and there was no notification from the hotel to guests,
* I found cockroaches in the room and had to change my room,
* The breakfast was not worth it at all.
* This is clearly a 3 Star hotel and not a 4-star hotel
* Sometimes you feel that there are only 3 people running the hotel: the receptionist, the guy at the bar who is also cooking and managing breakfast, and the cleaning lady.

2026-09-15 • via Nuitee
Андрей • solo_traveller • kz
10
2026-09-15 • via Nuitee
H
Hilal • extended_group • om
6
2026-09-14 • via Nuitee
O
Oleksii • solo_traveller • ua
10
2026-09-14 • via Nuitee
Бахытжан • solo_traveller • kz
10
2026-09-11 • via Nuitee
A
Aslan • couple • kz
10
2026-09-10 • via Nuitee
Кервенбаев • solo_traveller • kz
10
2026-09-08 • via Nuitee
Кервенбаев • solo_traveller • kz
10
2026-09-08 • via Nuitee
Кервенбаев • solo_traveller • kz
10
2026-09-08 • via Nuitee
Асан • couple • kz
9
2026-09-08 • via Nuitee
Кервенбаев • solo_traveller • kz
10
2026-09-08 • via Nuitee
Кервенбаев • solo_traveller • kz
10
2026-09-08 • via Nuitee
Кервенбаев • solo_traveller • kz
10
2026-09-08 • via Nuitee
Y
Yuldasheva • couple • uz
9
Pros:

Спасибо за отзывчивость, заселили даже ночью . Также предоставили возможность чекаута позже стандартного времени. Местоположение удобное, номер большой и чистый.

Cons:

Завтрак был скудноват 🫠

2026-09-07 • via Nuitee
Шарипа • solo_traveller • kz
5
2026-09-07 • via Nuitee
M
Madina • couple • kz
10
2026-09-06 • via Nuitee
Наталья • couple • kz
9
2026-09-05 • via Nuitee
N
Nursultan • couple • kz
10
2026-09-04 • via Nuitee