Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Beautiful views
Friendly staff
Excellent breakfast
Clean facilities
Cons:
Check-out time too early
Room cleaning issue
Parking difficulties

Categories

Cleanliness
8.61
Some concerns about room cleaning on the second day and parking difficulties.
Service
9.57
Friendly and helpful staff mentioned in multiple reviews.
Location
10
Beautiful setting and quiet location with great views.
Room Quality
9.07
Generally positive remarks, though some issues noted.
Amenities
9.09
Facilities were clean, but lacking hot water pool.
Value for Money
8.56
Some reviews mentioned the pricing as a concern.
Food and Beverage
9.61
Multiple compliments about the breakfast and restaurant.
Overall Experience
9.9
General sentiment is very positive, with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 03:09

Property Description

Luxurious Accommodation
IL Castello, nestled in Clarens, offers elegant rooms with modern amenities like air-conditioning, flat-screen TVs, and private bathrooms. Some rooms even provide stunning mountain views from a private balcony.

Delicious Dining Options
Indulge in a variety of breakfast choices from buffet to à la carte at our on-site restaurant. Savor delectable dishes in a cozy setting or unwind with a drink at the bar.

Exciting Activities and Multilingual Staff
Explore Clarens with hiking and cycling or relax in the garden and terrace. Our friendly staff fluent in Afrikaans, English, Xhosa, and Zulu are ready to assist you with tour arrangements.

Book now to experience a memorable stay at IL Castello!

Important information:

Prepayment of 50% deposit is required within 48 hours of making the booking , to secure your booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

9.3
Based on 914 reviews
Cleanliness: 8.61
Service: 9.57
Location: 10
Room Quality: 9.07
Amenities: 9.09
Value for Money: 8.56
Food and Beverage: 9.61
Overall Experience: 9.9
T
Theresa • couple • za
10
Our socks were knocked off!! We will definitely return, hopefully for longer this time. :)
Pros:

We really enjoyed our stay. The Breakfast was amazing with so many choices. Wandile was extremely helpful, friendly and professional. The handwritten welcome note made us feel even more at home.

2026-10-16 • via Nuitee
D
Deon • couple • za
10
2026-10-15 • via Nuitee
B
Barend • couple • za
7
Cons:

the noise of the aircon and kitchen fans when you open the door/windows.... and the smoke of the pizza oven into the window of the room

2026-10-15 • via Nuitee
I
Isaac Vincent • couple • za
9
Overall you have a wonderful facility in the area
Pros:

It was healthy and delicious breakfast

Cons:

Parking and supply of beverages inside the room

2026-10-11 • via Nuitee
R
Roelof • solo_traveller • za
10
Best place ever
Pros:

Everything very special place with friendly and knowlegible staff.

And for once in my life everything works at this place. Most accommodation in Clarens always have one or two issues. Here you just touch a Botton and it works.You don't have to fight or call around for things to be fixed.

Best lamb shank ever.

I can carry on and on....

Cons:

Invoicing for the room from the restaurant, bar is a bit disorganised.

Skaapstertjies very rubbery, BUT the sauce or the dish it was served with was wow.

2026-10-11 • via Nuitee
M
Margie • solo_traveller • za
10
2026-10-11 • via Nuitee
T
Tavio • solo_traveller • za
9
2026-10-08 • via Nuitee
J
James • extended_group • za
9
will stay again
Pros:

Location great, facilities ( didnt use much) looked well maintained and fresh,

Cons:

Cant think of anything.

2026-10-07 • via Nuitee
Z
Zelda • family_with_children • za
10
We enjoyed our stay and will recommend it.
Pros:

We had excellent services

Cons:

Nothing

2026-09-18 • via Nuitee
T
Teresa • solo_traveller • za
10
2026-09-18 • via Nuitee
M
Motshedisi • couple • za
9
Exceptional, relaxing, wonderful and inspiring from arrival to the end of our stay!
Pros:

A warm welcoming atmosphere, spacious comfortable quiet room, well taken care off serviced room and their balcony offering a private pleasant space.

Cons:

Maybe consider changing your menu for different days especially for guests staying for longer periods more than 2 nights.

2026-09-17 • via Nuitee
H
Hayley • solo_traveller • za
10
2026-09-14 • via Nuitee
G
Georgina • couple • za
10
2026-09-13 • via Nuitee
L
Leanne • couple • za
10
Fantastic we will be back
Pros:

Was great to be back exceptional and appreciate the extra spoil of glass of Sparkling 🥂

2026-09-12 • via Nuitee
M
Motshedisi • couple • za
9
Exceptional
Pros:

Staff, reception and the cleanliness of the place, the beauty of the room actually everything.

Cons:

N/A

2026-09-11 • via Nuitee
D
Deborah • couple • za
8
Lovely Italian feel in Clarens
Pros:

Lovely position away from the town square so nice and quiet

Cons:

Its a bit tired, could do with a refurb. Our shower was tiny and we small people not sure how bigger people fit in the shower

2026-09-07 • via Nuitee
C
Cornell • couple • za
10
It was excellent. The staff, food and rooms were above our expectations. Would stay there again.
Pros:

From our arrival we were treated like VIP's. The staff are exceptionally friendly and helpful. The rooms are superior and the views exceptional. We were given a Cheese platter and complimentary champagne with a personally written postcard from the owners, apologizing, as the wind were blowing through the night and they felt we could not rest well.

Cons:

Nothing to add here. Everything was good and above expectations.

2026-09-07 • via Nuitee
H
Hazel • family_with_children • za
9
2026-09-06 • via Nuitee
L
Leilani • family_with_children • za
10
Great service and better than before.
Pros:

We did not eat Breakfasts, but got take away packages to take with us.

Cons:

This is not on the Hotel but more the other guests. Someone in the room next to us or below us smoked weed and the smell traveled into our room. This was not a comfortable situation as I had ny 14yr old son with me.

2026-09-05 • via Nuitee
J
John • couple • za
10
2026-09-03 • via Nuitee