Hogs Back Hotel & Spa Nr Farnham

Room did not get "refreshed" despite putting out correct green request card on door.

Had to go and find staff to request tea bags and milk

I had booked a family room for myself, my brother, and my nephew. However, when I checked in, I was given a room key for a double room. The receptionist who assisted me was a gentleman with grey hair and a moustache, although I was unable to obtain his name.

When I returned to reception to explain that I had been allocated the wrong room, I found the receptionist to be dismissive and unhelpful. He appeared flustered and told me that rooms were allocated according to occupancy rather than according to the room type booked. He also stated that, because I had apparently not specified that a child would be staying, it was acceptable to reallocate the room without notifying me or offering any refund for the difference.

I was then told that no family rooms were available. Each time I attempted to explain the situation, the receptionist interrupted me and became increasingly frustrated. As I did not want the situation to become confrontational, and a large queue had formed behind me, I reluctantly accepted a twin room, as this was the only alternative offered.

As a result, I had to sleep in another family member’s room, which was extremely inconvenient and far from the arrangement I had booked and paid for.

I find it unacceptable that a confirmed room booking can be changed without prior notice, explanation, or an appropriate refund. I was also disappointed by the dismissive manner in which my concerns were handled at reception. Guests should be able to expect both the room type they have booked and courteous assistance when a problem arises.

In addition, the rooms were not air-conditioned and became unbearably hot during the recent summer weather. This made it extremely difficult to sleep and significantly affected the comfort of our stay.

Room very hot
Fan provided still warm

Nothing it was all good

Our room was at the front of the hotel. Unfortunately it was very noisy from the road.
The hot breakfast was cold

The biggest issue was the temperature of the room. It was unbearably hot, and the fan provided made very little difference. Sleeping was extremely difficult, and I found myself spending as much time as possible outside the room because it was so uncomfortable.

There was also an unpleasant smell in the room when I arrived, so I ended up buying an air freshener to make it more bearable.

I had travelled with a large suitcase, and my room was on the second floor with no lift, which made carrying luggage up the stairs quite inconvenient.

Overall, the hotel feels very dated. The lack of air conditioning made the stay particularly uncomfortable, especially during warm weather. The bathroom also had separate hot and cold taps rather than a mixer tap, which added to the outdated feel. The bar and breakfast area have the appearance of an old-fashioned pub rather than a modern hotel.

No air con in rooms

Our stay coincided with a heatwave and this hotel is not one to stay in during a heatwave. It was so hot in the room that we hardly slept. The windows don’t open very much so there’s no air flow at all. Obviously it doesn’t happen often in England so the hotel isn’t equipped at all for hot weather.

Front desk was quite rude. Despite pre-booking 2 cots for our room and having this approved before are arrival when we arrived we were told we didn’t book cots and had asked for a sofa bed which was made up in our room (which it wasn’t anyway) and that it might be too late to get cots (we arrived just before 5pm). We were given two cots and queen size bed sheets to erect and make up ourselves. Seems like perhaps they are understaffed as the man from front desk seemed to have to do it all himself with no help.

Ordered room service; the pizza was clearly store bought (or at least the base was) and the mac & cheese made us ill and it wasn’t cheap. There is an app to download to order food from but it doesn’t work so had to order at the bar.

No one on reception

No air con. Was too hot in the room and the tiny fan they had in the room did nothing.

Lack of carparking space