Hotel Fenix

Hotels
8.3 (1386 reviews)
12114 Avenida 7 Barrio el Salado , Cúcuta , co

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Good location
Friendly staff
Clean facilities
Cons:
Issues with cleanliness
Inconsistent service
Room quality concerns

Categories

Cleanliness
7.59
Multiple reviews indicated issues with cleanliness, such as dust in rooms and dirty sheets.
Service
9.06
General positive feedback about staff friendliness and service quality.
Location
9.1
Several reviews praised the hotel’s proximity to the airport and local amenities.
Room Quality
7.55
Complaints regarding room comfort and amenities, such as hard pillows and lack of hot water.
Amenities
8.08
Some positive mentions for the pool but issues with the restaurant service.
Value for Money
8.54
General sentiment indicating good value considering location and amenities despite some drawbacks.
Food and Beverage
8.09
Breakfast was positively noted while some issues were cited regarding meal service.
Overall Experience
8.36
Overall experience varied, with a balance of positive services and complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:48

Property Description

Luxurious Accommodation with Pool and Garden
Hotel Fenix, located in Cúcuta, offers a luxurious stay with an outdoor swimming pool, beautiful garden, and shared lounge. The 4-star property boasts air-conditioned rooms with private bathrooms and a terrace for guests to relax.

Convenient Amenities and Services
Guests can enjoy room service, a 24-hour front desk, and currency exchange facilities during their stay. Each room is equipped with a flat-screen TV, and some offer stunning city views. Wake up to delicious Continental and American breakfast options served every morning.

Relaxation and Recreation
Unwind in the hot tub available for all guests or explore nearby attractions like Comfanorte Ecopark. With free private parking and a close proximity to Camilo Daza International Airport, Hotel Fenix is the perfect choice for your stay in Cúcuta.

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

8.3
Based on 1386 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 7.55
Amenities: 8.08
Value for Money: 8.54
Food and Beverage: 8.09
Overall Experience: 8.36
N
nabhil • family_with_children • us
10
2026-06-27 • via Nuitee
T
TORRES VILLAMIZAR • solo_traveller • es
9
Pros:

Muy cerca del aeropuerto.

Cons:

Todo bien

2026-06-24 • via Nuitee
G
Gpnzalez • solo_traveller • co
6
Amena
Pros:

la habitacion muy comoda, y la personas amables la de recepcion y la del area de comedor comida muy sabrosa.

Cons:

no pude descansar bien porque habia mucho ruido, de personas hablando el telefono de la habitacion no funcionaba para llamar a recepcion.

2026-06-17 • via Nuitee
D
Daniel • couple • pa
10
Pros:

Muy grande y espacioso

Cons:

No tenía agua caliente mi habitación

2026-06-15 • via Nuitee
A
Anderson • couple • cl
10
2026-06-09 • via Nuitee
K
Karla • couple • co
8
2026-06-09 • via Nuitee
J
Jairo • couple • ca
1
It was a bad experience because I had to pay for two towels the price it was too much
2026-06-06 • via Nuitee
L
Leonardo • solo_traveller • co
10
2026-06-05 • via Nuitee
O
Omaña • solo_traveller • cl
8
2026-06-05 • via Nuitee
P
patiño • solo_traveller • cl
10
Pros:

Atención y cómodo

2026-06-05 • via Nuitee
M
Maye • solo_traveller • co
8
2026-06-03 • via Nuitee
E
Eduardo • couple • pe
9
2026-06-02 • via Nuitee
I
Ivonne • solo_traveller • ve
10
2026-05-27 • via Nuitee
D
Diego Antonio • couple • ec
9
Un buen lugar para estancia corta!
Pros:

El recibimiento del muchacho encargado muy bien, atento, tenía buen conocimiento de la conversion de la moneda y opciones de pago.
Definitivamente recomendaría la estancia.

2026-05-25 • via Nuitee
M
Marisol • solo_traveller • ve
3
Pros:

Horrible no me gustó

Cons:

El sitio horrible, no hay donde comer, hay que pedir por delivery y la gente que el hotel recomienda no cueta con variedad de comida, aparte a la piscina entra gente que no está hospedada

2026-05-20 • via Nuitee
M
MARIO • solo_traveller • it
7
2026-05-17 • via Nuitee
B
borges • solo_traveller • co
5
estadia cucuta
Pros:

La ubicacion y disponibilidad

Cons:

basicamente la limpieza de los baños, deben estar mas atento a eso, ya que es una de las cosas esenciales .

2026-05-15 • via Nuitee
J
JCR936 • solo_traveller • co
10
Excelente
Pros:

La atención todo bien el desayuno y el servicio del restaurante

Cons:

Todo me pareció bien

2026-05-14 • via Nuitee
G
Germán Alonso • solo_traveller • co
9
2026-05-06 • via Nuitee
M
Mariana Scarlet • family_with_children • es
10
Pros:

La atenciòn, y el servicio en general

2026-04-30 • via Nuitee