Gateway Express

Hotels
7 (401 reviews)
50 Chepstow Rd , Newport , GB

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Free
Children allowed

Facilities

Free wired internet
Golfing on site
Offsite parking discounted rates available
Internet access
Housekeeping on request
Offsite parking discounted rates available
Parking
Non-smoking rooms
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Cleanliness issues
Inconsistent service and amenities

Categories

Cleanliness
5.33
Multiple reviews mentioned issues with cleanliness and upkeep, including a broken sink and shabbiness.
Service
8.3
While there were issues with check-in delays, most mentioned friendly staff.
Location
8.34
The hotel is conveniently located near train stations and attractions.
Room Quality
6.29
Guests found the rooms basic and smaller than expected, with some technical issues.
Amenities
6.82
Basic amenities were available, but some improvements needed, such as better TV reception.
Value for Money
7.28
Reasonable pricing for a budget stay which met basic needs.
Food and Beverage
6.33
No breakfast reported; an opportunity for improvement.
Overall Experience
7.3
Generally a satisfactory budget stay, but with room for improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:49

Property Description

Welcome to The Gateway Express, your ideal stay in Newport!

Convenient Location: Situated just a short stroll from Newport city centre, our hotel is easily accessible from the coach and train stations.

Comfortable Accommodation: Our well-equipped bedrooms come with en-suite bathrooms featuring showers. Additionally, guests can indulge in complimentary tea and coffee making facilities in their rooms.

Convenient Amenities: Enjoy our 24-hour reception, free Wi-Fi, and complimentary parking during your stay.

Book now for a delightful experience at The Gateway Express!

Important information:

If you expect to arrive outside reception opening hours, please inform the property in advance. Contact details are stated in the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 401 reviews
Cleanliness: 5.33
Service: 8.3
Location: 8.34
Room Quality: 6.29
Amenities: 6.82
Value for Money: 7.28
Food and Beverage: 6.33
Overall Experience: 7.3
O
Olivia • family_with_children • gb
1
2026-01-19 • via Nuitee
W
wayne • solo_traveller • gb
7
Pros:

Good 👍

2026-01-19 • via Nuitee
A
Adrian • family_with_children • gb
6
Pros:

The room certainly met it's needs for a rugby visit for two males.

Cons:

The hotel was a little difficult to find after a 5hr drive, as was access to the sister hotel that issued us our key. It was all electric heating so very cold in the room upon arrival, you had to leave your key in to keep the heating on.

2026-01-06 • via Nuitee
H
Howard • solo_traveller • gb
9
Pros:

Just a comfortable one night stay , which suited me fine, given how close it was to Newport Town Centre!

2026-01-01 • via Nuitee
A
ANDRZEJ • family_with_children • gb
8
2025-12-29 • via Nuitee
A
Alenka • couple • gb
7
2025-12-09 • via Nuitee
S
Sarah • couple • gb
7
If you want a place just to rest your head at night then it’s good value for money but I wouldn’t choose it if I were tr
Pros:

It was close to the train station and we were only on a stopover for one night so it fitted our requirements

Cons:

Reception is not manned and the front door is locked so you have to call them to check in and out

2025-12-08 • via Nuitee
D
Danut • extended_group • gb
10
2025-11-18 • via Nuitee
B
Brian • solo_traveller • gb
8
2025-11-16 • via Nuitee
S
Susan • solo_traveller • gb
9
Good Central Hotel. Renovated Painted immaculate. Not far from theatres, rail station bus station
Pros:

Did not have Breakfast. Different Culture but OK. Don't Know Language.
Cleaners independent Companies.
Bed ,Room Furniture Excellent. TV not good reception but 1st day OK. Needed a tech person on duty

Cons:

Nothing Just Coped

2025-11-15 • via Nuitee
P
Phil • solo_traveller • gb
8
2025-11-08 • via Nuitee
C
cope • couple • gb
8
Pros:

Very good price

2025-10-26 • via Nuitee
F
falokun • solo_traveller • gb
9
I had a great stay.
Pros:

The location is nice,staff was great and welcoming.

Cons:

They should add breakfast to their room package.

2025-10-24 • via Nuitee
D
Danut • family_with_children • gb
10
2025-10-14 • via Nuitee
O
Olivia • solo_traveller • gb
6
Basic budget stay — fine for a night’s rest but could do with some updates.
Pros:

It was a cheap stay and decent for what I needed — just a place to sleep for a couple of nights. The room seemed clean enough and I appreciated being able to get a parking space on site, which was very convenient. Receptionist was friendly.

Cons:

The room was smaller than expected compared to the photos and the property in general felt quite dated and in need of refurbishment. The TV kept turning on randomly during the night — once even switching to an adult channel, which was quite an unpleasant surprise at 3 a.m.

2025-10-14 • via Nuitee
I
Ikenna • family_with_children • gb
8
2025-10-09 • via Nuitee
E
Elizabeth • couple • gb
8
Fair reasonable priced stay
Pros:

Value for money

Cons:

Pillows could be improved

2025-09-14 • via Nuitee
C
Claire • extended_group • gb
7
Clean, convenient, friendly staff.
Pros:

Good location and enough parking easy check in clean and cool.

Cons:

The sink did not drain properly, probably needs some draino putting down it. I’d have liked a decaf coffee or tea in the room. We didn’t know what to do with the key when we left, which was very early morning before reception opened.

2025-08-22 • via Nuitee
A
Alex • solo_traveller • gb
1
Appalling experience
Pros:

Reasonably convenient in terms of location

Cons:

There were plenty of problems, which began when I arrived just after 3.00 to check in. The door was locked, the phone left unanswered and it took almost an hour before someone finally arrived to let me in. Rude and extremely unprofessional staff. The place, when I eventually got in, was shabby and dirty. TV wasn’t working so I called reception and again, the phone rang out several times and it took around 30 minutes for any help.

I don’t expect the moon for the price I paid, but I do expect a basic level of service. The hotel failed spectacularly to meet that.

Never again.

2025-08-22 • via Nuitee
N
Nigel • solo_traveller • gb
4
Mayb e they should have finished the hotel before opening it.
Pros:

I had two double beds for one person, but only two towels.

Cons:

Electric cables hanging out of the walls

2025-08-20 • via Nuitee