Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly service
Great location
Comfortable rooms
Good breakfast
Cons:
Parking difficulty
Limited dining options
Small room sizes
Heating issues

Categories

Cleanliness
8.69
Reviews frequently mention the hotel is very clean and well maintained.
Service
9.16
Staff are described as friendly and helpful, with excellent service noted in multiple reviews.
Location
9.2
Location is highlighted as excellent for nearby attractions and convenient for town access.
Room Quality
8.65
Overall positive sentiments about room comfort and design, although there are mentions of small room sizes.
Amenities
8.68
Good amenities mentioned, though some areas like dinner options could be improved.
Value for Money
8.64
Ratings indicate the hotel is on the pricier side, but generally justified by quality.
Food and Beverage
8.69
Breakfast received high praise, although some dining options in the hotel were lacking.
Overall Experience
8.66
Guests express overall satisfaction, but some express minor disappointments, averaging to a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:43

Property Description

Historic Charm and Tranquil Surroundings

Situated in Hereford, nestled between the Malvern Hills and the Welsh border, Castle House offers a unique stay just minutes away from the cathedral. The elegant Georgian building boasts a terraced garden overlooking the moat of Hereford Castle, providing a serene atmosphere for guests to unwind.

Elegantly Decorated Rooms

Indulge in luxury with elegantly decorated rooms, some featuring four-poster beds for a touch of opulence. Enjoy modern amenities such as flat-screen TVs, satellite channels, and en suite bathrooms, ensuring a comfortable and relaxing stay.

Charming Dining and Leisurely Walks

Start your day with a delicious full English breakfast in the charming dining area before exploring the city on leisurely walks along the River Wye. With free Wi-Fi, free parking, and a picturesque setting, Castle House is the perfect choice for a memorable getaway.

Important information:

Please note that this property does not have a elevator
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 998 reviews
Cleanliness: 8.69
Service: 9.16
Location: 9.2
Room Quality: 8.65
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 8.69
Overall Experience: 8.66
S
Stephen • family_with_children • gb
10
2026-10-31 • via Nuitee
J
Jon • family_with_children • us
10
2026-10-30 • via Nuitee
I
Isobel • solo_traveller • gb
9
A very pleasant and comfortable stay, would definitely stay again.
Pros:

Central location, pleasing decor, roomy, light and airy restaurant with lovely view over the river., comfortable bed, excellent bathroom and facilities in room. Cleanliness of room and hotel generally.
The breakfasts and helpful staff.

Cons:

Noise of boiler (maybe) starting up early in the morning. The constant background of this noise, though quite low, spoiled an otherwise very quiet room. Didn’t realise the breakfast buffet was available. I stayed on the Saturday night so there possibly wasn’t one on the Sunday morning, but didn’t notice it on the Monday morning until I’d finished my breakfast and was leaving the restaurant !

2026-10-27 • via Nuitee
J
Jon • family_with_children • us
7
Pros:

Breakfast was Fab!!!

2026-10-27 • via Nuitee
S
Sophie • couple • gb
8
Good location and large airy rooms.
Pros:

Well located property, close to central activities but in a quiet area.
Room was large and comfortable with space to relax and enjoy the complementary treats.

Cons:

Breakfast was good but in a very flattery, noisy environment.
Staff at reception and elsewhere seemed a bit sparse.
Bathroom was tired looking around the edges, need some refurb.

2026-10-26 • via Nuitee
M
Maureen • extended_group • gb
8
Very good
Pros:

Staff friendliness

Cons:

Limited evening dinner facilities

2026-10-26 • via Nuitee
I
Ian • couple • gb
5
Ok but service needs to improve . 30 minute wait for two drinks in a quiet bar is not acceptable at over £300 per night
Pros:

Nice room

Cons:

Very slow poor service at the bar and breakfast

2026-10-22 • via Nuitee
J
James • solo_traveller • gb
1
Nice hotel run buy young females
Cons:

The untrained young staff

2026-10-21 • via Nuitee
A
Agnes • couple • gb
8
2026-10-21 • via Nuitee
P
Pauline • couple • au
10
Enjoyed our stay here.
Pros:

Beautiful old building. Lovely amenities. Great location.

Cons:

The bright lights on the ceiling kept us awake.

2026-10-21 • via Nuitee
L
lyndon • couple • gb
8
Pros:

The room was lovely.

Cons:

We wanted to have dinner at the hotel as it was a special occasion but the restaurant wasn't open in the evenings.

2026-10-20 • via Nuitee
A
Andrea • couple • gb
3
Total waste of money
Pros:

Room itself was quiet.

Cons:

Very overpriced for what we got. Extremely tired ‘suite’ with mould in corners of the bathroom, torn and dirty carpet, ripped wallpaper. Just a real let down for £280 for the night! The thimble of negroni we had was £15 in an empty and cold bar at 9pm on a Saturday evening. Again; the area we sat in was very tired with holes in the carpet, stains and just a real lack of care taken about its appearance.

2026-10-18 • via Nuitee
N
Nadeen • couple • gb
9
Loved it
Pros:

Location, comfort.
Sherry in room was a lovely touch

Cons:

Waited 1 hour 15 mins for cooked breakfast on 2nd morning

2026-10-15 • via Nuitee
B
Brian • couple • gb
8
Pros:

Great location

Cons:

Bar was not open

2026-10-11 • via Nuitee
J
Janine • couple • gb
10
Lovely hotel, will definitely stay again if in Hereford
Pros:

The room although quite small had everything you could possibly want, the usual amenities including robes, plus a snack basket and quality Loccitane toiletries.
The breakfast was amazing with quality ingredients

Cons:

We would have preferred a larger room and bigger bed

2026-10-11 • via Nuitee
J
Joe • solo_traveller • gb
10
Best in Hereford
Pros:

Beautiful location

Cons:

Restaurant and breakfasts

2026-10-09 • via Nuitee
W
William • couple • us
8
Pros:

The food was well prepared and a good selection.

2026-10-07 • via Nuitee
R
Rupert • solo_traveller • sg
10
2026-09-19 • via Nuitee
R
Robert • couple • gb
7
Relaxing and friendly
Pros:

Breakfast and quality of room

Cons:

None

2026-09-18 • via Nuitee
R
Ronald • couple • gb
8
Short, but packed with things to do, the location was great for this.
Pros:

The range of breakfast options was very good, a good selection. The 'Full Hereford' set you up well for the day. The room was very well equipped, with everything you might need. We particularly appreciated the fridge.

Cons:

Being in a separate block from the hotel, did make you feel slightly isolated, and not actually staying in the hotel, but the room was very good.

2026-09-17 • via Nuitee