Hôtel Ville d'Hiver

Hotels
8.7 (483 reviews)
20 Avenue Victor Hugo , Arcachon , fr

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Charming location
Ambiance and decor
Cons:
Cleanliness issues
Poor dining options
Room maintenance needed

Categories

Cleanliness
8.09
Several mentions of poor cleanliness and odors in the bathroom and restaurant.
Service
9.56
Positive remarks about the friendly and attentive staff.
Location
9.6
Good comments regarding the hotel's location and charm.
Room Quality
8.55
Mixed reviews; some rooms noted as dark or needing updates.
Amenities
9.08
General satisfaction with the ambiance and features like the pool.
Value for Money
8.04
Comments indicated high prices relative to the service and amenities.
Food and Beverage
7.59
Criticism of the restaurant’s limited menu options and quality.
Overall Experience
9.06
Overall positive experiences highlighted, despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:48

Property Description

Luxurious Spa and Outdoor Pool
Indulge in relaxation at the Spa and Hammam, or take a refreshing dip in the outdoor swimming pool surrounded by lush gardens.

Charming Rooms with Balconies
Enjoy air-conditioned rooms with modern amenities including TV and free Wi-Fi, each featuring a balcony with serene garden views.

Delicious Dining and Bar
Savor seasonal dishes at the bistro-style restaurant, and unwind with a drink at the hotel bar.

Experience the epitome of comfort and leisure at Hôtel Ville d'Hiver. Book now to create unforgettable memories in Arcachon.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.7
Based on 483 reviews
Cleanliness: 8.09
Service: 9.56
Location: 9.6
Room Quality: 8.55
Amenities: 9.08
Value for Money: 8.04
Food and Beverage: 7.59
Overall Experience: 9.06
C
Christine • extended_group • fr
10
Un endroit d’exception
Pros:

L’architecture très arcachonnaise
La piscine
Le calme

Cons:

Rien

2026-07-24 • via Nuitee
A
AUDE • family_with_children • fr
8
2026-07-24 • via Nuitee
C
Clément • couple • fr
10
Splendide
Pros:

L'endroit est splendide et la décoration très élégante. La piscine est unique en son genre, des plus agréables. Le personnel s'est montré adorable et très professionnel. La chambre très calme et confortable.
Nous avons dîné au restaurant sur place, nos plats étaient généreux et parfaitement exécutés, un régal ! Petit déjeuner continental de qualité.

2026-07-18 • via Nuitee
C
claire • couple • fr
9
2026-07-17 • via Nuitee
A
Andrew • couple • gb
9
This is a special, distinguished place to stay in Archacon
Pros:

Setting in the Ville d’Hiver

Cons:

N/a

2026-07-17 • via Nuitee
F
Florence • couple • fr
8
Un bel endroit très plaisant au personnel sympathique
Pros:

Le charme , la personnalisation des chambres

Cons:

Le manque de transats autour de la piscine

2026-07-15 • via Nuitee
C
Carole • solo_traveller • gb
9
2026-07-12 • via Nuitee
E
Emmanuelle • solo_traveller • fr
10
Pros:

Tout était parfait

2026-07-11 • via Nuitee
G
Gilbert • couple • fr
7
Pros:

le calme de l'hotel

Cons:

la chambre en sous sol trop sombre

2026-07-11 • via Nuitee
E
Emilie • couple • fr
8
2026-07-11 • via Nuitee
P
Paul • couple • gb
4
So disappointed. It should have been the highlight of our holiday. Will not return.
Pros:

The staff were helpful and the location was 500m from the beach area.

Cons:

The hotel was tired, shabby and in need of cleaning and maintenance ( e.g. leaking drain pipes from room above onto our balcony). Pool area was dark, dingy, lacking in chairs, and needed a clean. There was no porter to help with luggage ( I am waiting on a hip operation). The hotel was the most expensive and most disappointing of the 7 properties we stayed at during our vacation. Need to do better!

2026-07-09 • via Nuitee
P
Patrick • couple • fr
8
2026-07-09 • via Nuitee
D
Damien • couple • fr
8
2026-07-09 • via Nuitee
E
emilie • solo_traveller • fr
9
Pros:

La piscine juste incroyable l emplacement et l excellent resto

Cons:

La partir extension un peu exiguë mêmes très confortable

2026-07-09 • via Nuitee
H
Håkan • couple • se
9
2026-07-08 • via Nuitee
G
Gosia • couple • dk
9
2026-07-07 • via Nuitee
D
Daphnee • couple • fr
8
2026-07-07 • via Nuitee
P
pierfrancesco • solo_traveller • ch
7
Pros:

Il giardino

Cons:

La piscina incassata

2026-07-06 • via Nuitee
S
Sylvie • solo_traveller • fr
10
Un VRAI ecrin
Pros:

TOUT, cet hôtel est un petit bijou

2026-07-04 • via Nuitee
U
ursula • solo_traveller • at
9
Pros:

Schönes Bad mit Holz
Nettes, gerichtetes Frühstück
Sehr gutes Restaurant
Toller Pool (nichts zum Umziehen, keine Toilette, für die die darsuf Wert legen)
Nicht sehr barrierefrei! Weder zum Pool noch zu den Zimmern!

2026-06-30 • via Nuitee