Hôtel Ville d'Hiver

Hotels
8.7 (490 reviews)
20 Avenue Victor Hugo , Arcachon , FR

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Charming location
Ambiance and decor
Cons:
Cleanliness issues
Poor dining options
Room maintenance needed

Categories

Cleanliness
8.09
Several mentions of poor cleanliness and odors in the bathroom and restaurant.
Service
9.56
Positive remarks about the friendly and attentive staff.
Location
9.6
Good comments regarding the hotel's location and charm.
Room Quality
8.55
Mixed reviews; some rooms noted as dark or needing updates.
Amenities
9.08
General satisfaction with the ambiance and features like the pool.
Value for Money
8.04
Comments indicated high prices relative to the service and amenities.
Food and Beverage
7.59
Criticism of the restaurant’s limited menu options and quality.
Overall Experience
9.06
Overall positive experiences highlighted, despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:48

Property Description

Luxurious Spa and Outdoor Pool
Indulge in relaxation at the Spa and Hammam, or take a refreshing dip in the outdoor swimming pool surrounded by lush gardens.

Charming Rooms with Balconies
Enjoy air-conditioned rooms with modern amenities including TV and free Wi-Fi, each featuring a balcony with serene garden views.

Delicious Dining and Bar
Savor seasonal dishes at the bistro-style restaurant, and unwind with a drink at the hotel bar.

Experience the epitome of comfort and leisure at Hôtel Ville d'Hiver. Book now to create unforgettable memories in Arcachon.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 490 reviews
Cleanliness: 8.09
Service: 9.56
Location: 9.6
Room Quality: 8.55
Amenities: 9.08
Value for Money: 8.04
Food and Beverage: 7.59
Overall Experience: 9.06
J
jean-claude • couple • fr
10
2026-10-28 • via Nuitee
P
Penelope • family_with_children • au
9
Retro stay in Arcachon
Pros:

The retro swimming pool was fabulous! The setting was delightful because of the tropical gardens. Having a large balcony off our room was a great asset.

Cons:

There wasn't much storage space for 2 sets of luggage. The "cups" for tea were too small and had no handles so were practically useless. Shower over the bath.

2026-10-26 • via Nuitee
S
stephane • couple • fr
8
2026-10-25 • via Nuitee
M
Maria • couple • fi
10
2026-10-22 • via Nuitee
G
Gaël • couple • fr
10
2026-10-22 • via Nuitee
C
Camille • couple • fr
9
2026-10-18 • via Nuitee
Q
Quentin • couple • be
9
Dépaysant, et incroyable ❤️
Pros:

La chambre était magnifique et l’équipement parfait, les plantes et le style de l’hôtel vraiment atypique.

2026-10-16 • via Nuitee
N
Neil • couple • ie
10
We'd go back anytime.
Pros:

We were upgraded to the main house. The room was spacious and clean with a small terrace. The food in the restaurant was superb. There is a wonderful swimming pool. The hotel is only 10 minutes walk from the main part of the town and the bay. Highly recommended especially for couples.

2026-10-15 • via Nuitee
M
Mark • couple • gb
10
Very comfortable and relaxing
Pros:

Lovely atmosphere ; excellent restaurant

2026-10-11 • via Nuitee
B
Bea • couple • ch
10
Wunderschöne Ambience mit sehr gutem Restaurant und freundlichem Personal
2026-10-10 • via Nuitee
M
Marc • couple • be
9
Welliswaar niet aan de waterlijn maar het verblijf en de instelling van de mensen compenseren dit fantastisch
Pros:

De sfeer, gezelligheid en vriendelijkheid van de mensen.

Cons:

Geen opmerking

2026-09-15 • via Nuitee
M
Marika • solo_traveller • ch
9
2026-09-14 • via Nuitee
B
Binel • solo_traveller • fr
10
Merveilleux
Pros:

Séjour merveilleux, service chaleureux, parenthèse enchantée

2026-09-01 • via Nuitee
J
JEROME • couple • fr
8
Merci
Pros:

Hôtel charmant, dans un cocon de verdure et de tranquillité. Le calme à moins de dix minutes du centre ville bouillonnant, est magique. La maison, la déco, la piscine, le personnel ainsi que le restaurant tout fut parfais.

Cons:

Une chose est manquante....Un mini frigo dans les chambres...en période de canicule
celui ci serait apprécié

2026-08-24 • via Nuitee
A
Alvina • solo_traveller • fr
10
Pros:

Le lieu est hors du temps et calme.

Cons:

Rien!

2026-08-23 • via Nuitee
L
lars • extended_group • de
8
2026-08-23 • via Nuitee
J
Jean-François • couple • fr
10
2026-08-21 • via Nuitee
S
Sylvie • solo_traveller • fr
9
Pros:

Tout, en particulier le charme de l’endroit. Très jolie chambre, personnel adorable…fantastique mini séjour, je reviendrai et le recommande déjà

Cons:

Juste petit bémol sur la moquette qui a l’air ancienne et est peut-être ce qui donne une sensation de poussière dans l’air dans la chambre

2026-08-20 • via Nuitee
J
Jens • couple • de
10
2026-08-18 • via Nuitee
C
Christine • extended_group • fr
10
Pros:

Le lieu, la décoration, la piscine

Cons:

Le petit-déjeuner un peu limite. Pas de buffet

2026-08-18 • via Nuitee