Hôtel Ville d'Hiver

Hotels
8.7 (457 reviews)
20 Avenue Victor Hugo , Arcachon , fr

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Supervised childcare/activities
Television in common areas
Free wired internet
Self parking (surcharge)
Beach umbrellas
Pool sun loungers
Offsite parking discounted rates available
Private beach nearby
Internet access
Housekeeping on request
See all facilities

Review Highlights

Pros:
Friendly staff
Charming location
Ambiance and decor
Cons:
Cleanliness issues
Poor dining options
Room maintenance needed

Categories

Cleanliness
8.09
Several mentions of poor cleanliness and odors in the bathroom and restaurant.
Service
9.56
Positive remarks about the friendly and attentive staff.
Location
9.6
Good comments regarding the hotel's location and charm.
Room Quality
8.55
Mixed reviews; some rooms noted as dark or needing updates.
Amenities
9.08
General satisfaction with the ambiance and features like the pool.
Value for Money
8.04
Comments indicated high prices relative to the service and amenities.
Food and Beverage
7.59
Criticism of the restaurant’s limited menu options and quality.
Overall Experience
9.06
Overall positive experiences highlighted, despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:48

Property Description

Luxurious Spa and Outdoor Pool
Indulge in relaxation at the Spa and Hammam, or take a refreshing dip in the outdoor swimming pool surrounded by lush gardens.

Charming Rooms with Balconies
Enjoy air-conditioned rooms with modern amenities including TV and free Wi-Fi, each featuring a balcony with serene garden views.

Delicious Dining and Bar
Savor seasonal dishes at the bistro-style restaurant, and unwind with a drink at the hotel bar.

Experience the epitome of comfort and leisure at Hôtel Ville d'Hiver. Book now to create unforgettable memories in Arcachon.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.7
Based on 457 reviews
Cleanliness: 8.09
Service: 9.56
Location: 9.6
Room Quality: 8.55
Amenities: 9.08
Value for Money: 8.04
Food and Beverage: 7.59
Overall Experience: 9.06
A
annie • solo_traveller • fr
9
2026-06-11 • via Nuitee
G
GUILLERMO • couple • es
6
Sobrevalorado.
Pros:

Entorno precioso, Arcachon es muy bonito y la zona del hotel pese a estar un poco apartada del centro esta llena de casas hermosas.

Cons:

Habitación diminuta, en un sótano sin escaleras.
Desayuno muy pobre y sin atención del servicio, un croissant y dos lonchas de queso con dos lonchas de jamón, cafe de goteo.
No hay parking, solo caben dos coches y aparcan ellos.
Creo que es un hotel sobrevalorado. Lo compensa en parte lo precioso del entorno y la ciudad.

2026-06-10 • via Nuitee
S
Sarah • couple • gb
10
Wonderful hotel with delicious food
Pros:

Charming, homely hotel with friendly staff, they called on the day of arrival to ask what time we would check in & offering to reserve a table in the restaurant. The food was excellent, great relaxed ambiance & knowledgeable staff. A wonderful place to stop off on our journey through Arcachon

Cons:

I loved having a bath but a separate shower would have been a bonus

2026-06-09 • via Nuitee
G
Gilbert • solo_traveller • fr
9
Pros:

Établissement très agréable et calme

Cons:

Une chambre au deuxième étage sans ascenseur pas simple avec des bagages

2026-06-08 • via Nuitee
R
Rolf • couple • ch
9
2026-06-07 • via Nuitee
J
Johannes • solo_traveller • de
8
2026-06-06 • via Nuitee
R
Rebecca • couple • fr
8
2026-06-04 • via Nuitee
N
Nicolas • couple • be
9
Pros:

La localisation est parfaite (dans la ville d'hiver d'Arcachon et à 10' à pied de la mer). La piscine est incroyable (ancien réservoir transformé) ainsi que la gentillesse du personnel. Le petit déjeuner était très qualitatif.

Cons:

Le parking est trop petit et la place de chargement pour véhicule électrique n'est pas toujours accessible (d'autres clients l'occupent avec une voiture thermique).

2026-06-02 • via Nuitee
G
Gautier GIOVINAZZO • solo_traveller • fr
10
2026-06-01 • via Nuitee
J
Jean Luc • solo_traveller • fr
9
Très bon séjour reposant dans un cadre magnifique au cœur de la ville d’hiver d’Arcachon
Pros:

Le décor , le calme , la qualité de l’accueil

Cons:

Rien

2026-05-30 • via Nuitee
C
Cornelia • couple • de
10
Wir haben uns sehr wohl gefühlt!
Pros:

Sehr nettes Personal, außergewöhnliches Haus, das sehr geschmackvoll eingerichtet ist. Das Schwimmbad muss man gesehen haben!

2026-05-30 • via Nuitee
C
Christine • solo_traveller • fr
10
2026-05-29 • via Nuitee
F
François • extended_group • fr
10
2026-05-28 • via Nuitee
C
Corrie • couple • us
9
A beautiful property with friendly service and great communication leading up to our stay.
Pros:

The property and design was gorgeous, don't skip visiting the pool.

2026-05-27 • via Nuitee
M
Mariella • couple • ch
9
2026-05-27 • via Nuitee
B
bruno • couple • fr
9
Pros:

Le charme de l'hôtel la piscine et le personnel au top le restaurant est aussi excellent

2026-05-26 • via Nuitee
L
Lidia • couple • fr
10
Pros:

L’architecture et le design intérieur

2026-05-23 • via Nuitee
F
Federica • couple • it
8
Piccolo boutique hotel in una zona molto bella, comoda e silenziosa. Colazione ottima , giardino incredibile . Una migli
Pros:

La posizione , l’edificio centrale e la zona colazione , oltre al giardino .

Cons:

Il personale era decisamente poco accogliente , per non dire a volte scortese soprattutto durante la prima colazione ( che era buonissima ).
La piscina era aperta ma tutta la zona attorno era coperta quindi impossibile prendere il sole .
Nonostante l’impianto centrale sia molto suggestivo e pensato molto bene , la manutenzione non è adeguata , anzi la sensazione finale è “ peccato tenerlo così male perché sarebbe un bel posto “.

2026-05-23 • via Nuitee
S
Sadie • extended_group • gb
10
Percect
Pros:

Area

2026-05-21 • via Nuitee
J
Jenny • solo_traveller • fr
8
2026-05-16 • via Nuitee