Dolphin SA1

Hotels
7.5 (3064 reviews)
12-14 Whitewalls , Swansea , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Non-smoking throughout
Shared lounge/TV area
Kid meals
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great central location
Cons:
Cleanliness issues
Uncomfortable room quality

Categories

Cleanliness
6.25
Several reviews mentioned issues with cleanliness, such as mouldy curtains and a dirty toilet.
Service
9.25
Many reviews praised the friendly and helpful staff.
Location
9.25
Central location frequently highlighted as a major positive.
Room Quality
6.75
Mixed sentiments with complaints about uncomfortable beds and dating decor.
Amenities
7.25
General availability of amenities recognized, but some dissatisfaction noted.
Value for Money
5.75
Several comments indicating that the price did not meet expectations.
Food and Beverage
7.75
Some positive mentions of hot chocolate and breakfast, though less frequent.
Overall Experience
7.75
A mixed but generally positive sentiment about the stay; acceptable but with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:31

Property Description

Convenient Location
Situated in Swansea, Dolphin SA1 is just a stone's throw away from the Grand Theatre, Swansea Beach, and Swansea Marina, making it an ideal choice for travelers looking to explore the city.

Comfortable Accommodation
The rooms at Dolphin SA1 are equipped with modern amenities such as free WiFi, flat-screen TVs, and either a bathtub or a shower in the bathroom. The suites offer a spacious sitting area for guests to relax and unwind.

Great Dining and Entertainment Options
Guests can enjoy a continental breakfast delivered to their room and have access to the on-site bar that serves a variety of beverages all day long. The 24-hour front desk ensures that guests' needs are always taken care of.

Experience the best of Swansea at Dolphin SA1 - book your stay now for a memorable visit!

Important information:

Car Parking is available at the nearby NCP Salubrious Place, SA1 3LZ, located next to the VUE cinema.

A 15% parking discount is available for hotel guests using a voucher available from the hotel reception. Vouchers are subject to availability.

A £100 refundable deposit is required upon check in. Please be advised there is some refurbishment work being carried out at the Hotel which may cause some unavoidable disturbance from approx. 08:30am
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 3064 reviews
Cleanliness: 6.25
Service: 9.25
Location: 9.25
Room Quality: 6.75
Amenities: 7.25
Value for Money: 5.75
Food and Beverage: 7.75
Overall Experience: 7.75
F
Frances • couple • gb
8
Another excellent stay
Pros:

We often visit Swansea and we always stay at the Dolphin. Its central location is perfect for the shops, restaurants and bus station. The staff are always warm and welcoming. Looking forward to our next stay.

2026-06-20 • via Nuitee
F
Finn • solo_traveller • gb
9
Pros:

Clean, comfortable, spacious room, very close to supermarkets, restaurants & bus station; reasonably close to train station and marina.

Cons:

Rather weak soundproofing - other guests in the hallway can be heard very clearly even with the doors closed; Be sure to close the bathroom door at night as a lot of sound travels through the plumbing cavity which is covered only by thin plywood on both sides.

2026-06-19 • via Nuitee
E
Eileen • solo_traveller • gb
7
2026-06-18 • via Nuitee
Y
Yana • solo_traveller • gb
8
Pros:

Clean, comfortable, great location

Cons:

They take a £100 deposit.
ТоI've been back for five days already, but the money still hasn't arrived.

2026-06-18 • via Nuitee
J
John Brownhill • solo_traveller • gb
9
Pros:

Friendly staff and comfortable facilities

2026-06-17 • via Nuitee
R
Roach • solo_traveller • gb
10
Pros:

Staff made this stay for me fabulous, huge shout out to Chris and Wayne. Wish I had stayed here the entire duration instead of Premier inn on the waterfront as this place was shocking.

2026-06-16 • via Nuitee
B
Brian • solo_traveller • gb
10
Great Stay.
Pros:

Everything. Great Stay.

2026-06-16 • via Nuitee
D
dylan • solo_traveller • gb
3
not the best hotel in swansea by some margin
Pros:

location

Cons:

no air conditioning and room was very warm as was south facing , no wi-fi in the room in 2026 was very disappointing , very dated decor .

2026-06-15 • via Nuitee
T
Thomas • solo_traveller • gb
6
Town centre location is nice but £100 deposit that still hasn't been returned to me is very annoying
Pros:

Nice size room
Clean
Town centre location

Cons:

£100 deposit that still hasn't been paid back to me even when they say will be back in 7 days...
No parking
Hot water wasnt very hot
Breakfast isnt great for price

2026-06-15 • via Nuitee
T
Thomas • solo_traveller • gb
8
Pros:

Great central location. The staff are really friendly and helpful. Reasonable price for a city centre.

Cons:

It's an old hotel so, although it is clean, a lot of the decor is quite tired and stained in places.

2026-06-14 • via Nuitee
N
Neil • solo_traveller • gb
10
2026-06-14 • via Nuitee
L
Leish • couple • ie
6
2026-06-12 • via Nuitee
J
jimmy • solo_traveller • gb
9
2026-06-12 • via Nuitee
R
Rianasoa • extended_group • gb
9
2026-06-12 • via Nuitee
J
John • solo_traveller • gb
5
Liked the good central location and the shower facilities did not like the decor/furniture/deposit
Pros:

The hotel was well situated in a very central location. The room was clean. The shower had been modernised and worked well

Cons:

The decor of the room and the furniture were very dated and worn. There was lumpy textured wallpaper which looked terrible. There were no USB sockets where I could charge my phone. There was a requirement for £100 deposit on arrival which I did not like. Another guest asked me about this and he was also not happy with it. He had paid his deposit in cash and had to wait for someone to inspect the room before he could get his money back. I thought this was a big imposition especially as it would have been hard to do £100 worth of damage to the room in the state it was

2026-06-11 • via Nuitee
P
pearce • solo_traveller • gb
6
2026-06-11 • via Nuitee
W
Wyn • couple • gb
10
2026-06-11 • via Nuitee
C
Carmichael • solo_traveller • gb
9
Pros:

The room was clean, imaculate.

Cons:

Better coffee brands and milk

2026-06-10 • via Nuitee
G
Gary • family_with_children • gb
5
it was a bed that i needed and very cheap
Pros:

it was cheap

Cons:

the dustmen come around at 4:30am, and having to give a £100 deposit, i didn't know about

2026-06-10 • via Nuitee
T
Terence • solo_traveller • gb
5
Pros:

Bed wa clean

Cons:

Very dated and because of this old smell and unclean in places

2026-06-10 • via Nuitee