The Flat NYC

Hotels
8 (3505 reviews)
25 West 24th Street , New York , us

Facilities

Non-smoking rooms
Air conditioning
Private check-in/check-out
Shared lounge/TV area
Concierge service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Affordable
Cons:
Poor cleanliness
Room quality issues
Heating problems

Categories

Cleanliness
6.5
Several mentions of dirty rooms and issues with cleanliness were noted in reviews.
Service
9.5
The staff is frequently described as friendly and helpful.
Location
9.5
Many reviews highlight the great location near important sites.
Room Quality
6.5
Numerous complaints about room conditions, including noise and heating issues.
Amenities
7
Some amenities were mentioned positively, but issues with heating and hot water were noted.
Value for Money
8.5
Described as affordable, but some felt it did not meet expectations.
Food and Beverage
8
Complimentary coffee and water were appreciated, though inconsistent.
Overall Experience
8.5
Mixed feelings overall, with location and service being highlights despite cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:10

Property Description

Prime Location in Flatiron District
Located in the heart of New York City's vibrant Flatiron District, The Flat NYC offers unparalleled convenience to iconic landmarks such as the Flatiron Building, Penn Station, and Empire State Building.

Modern Amenities and Comfortable Rooms
Experience comfort and convenience in our air-conditioned rooms equipped with flat-screen TVs, free WiFi, and cozy bed linens. Our shared lounge provides the perfect space to unwind after a day of exploring the city.

Multilingual Staff and Nearby Attractions
Our dedicated staff fluent in English and Spanish are ready to assist you during your stay. Explore nearby attractions like Macy's, Bryant Park, The High Line, and Madison Square Garden, all just a stone's throw away from our hotel.

To experience the best of New York City, book your stay at The Flat NYC today!

Important information:

Please note this is a walk up building. There is NO ELEVATOR AVAILABLE.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8
Based on 3505 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9.5
Room Quality: 6.5
Amenities: 7
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8.5
K
Keith solo_traveller ae
7
Pros:

Excellent location. Tea, coffee and water provided.

Cons:

Some of the rooms are small.

2026-05-30 via Nuitee
A
Anibal solo_traveller uy
8
2026-05-29 via Nuitee
G
Guihua solo_traveller us
9
It was my last minute choice but ended up nice. Thanks.
Pros:

It was clean with good location.

Cons:

Shared toilet was sometimes not clean due to users not considerate about others.

2026-05-29 via Nuitee
J
jean Philippe solo_traveller fr
10
Pros:

très bien placé.
dans le super quartier Flatiron et le magnifique madison park..

2026-05-28 via Nuitee
N
Nadège solo_traveller fr
8
Pros:

L'emplacement

Cons:

Café gratuit indisponible certains matins.
Robinet de la douche cassé ne permettant pas de stabiliser l'eau chaude

2026-05-28 via Nuitee
M
Malet solo_traveller fr
5
pour une ou deux nuits c'est OK mais vraiment pas plus
Pros:

La proximité de tout, et le personnel est très sympa.

Cons:

Hôtel sans ascenseur, personne ne vous aide à monter vos bagages très lourds si vous êtes seule… Le ménage dans les chambres n’est malheureusement pas fait automatiquement… La literie est horrible.

2026-05-28 via Nuitee
A
Anissa couple us
8
Great location and good value
Pros:

The location and the fact that it was clean

Cons:

Because of the rain it was kind of leaking from the window and the noise of the leak was really unpleasant

2026-05-28 via Nuitee
D
Diane solo_traveller gb
2
Never again.
Pros:

The room size was fine and the room and bathroom adequately clean. The staff at the coffee spot nice.

Cons:

Staff had blank stares, made you wait without telling you what was going on - zero energy or warmth.

The window shade was broken - could not open the window shade to get light, they did not fix it.

The window was opened by the air con in the window which was not moveable - made the entire room freezing, and cigarette and weed smell from the smokers below entered freely all night. No way to change - I tries to block it by sleeping with my suitcsae in front of the aircon ontop the bed.

The heat went on and off at its own will - making it very hot and then freezing. As it was off when I came, it then melted my suitcase when it turned itself on.

Staff listened to my issue of a curling iron plug breaking into the wall, they said an electrician would check it out, writing or pretending to write it down. It was never checked, the room was not cleaned, the new desk person had no idea what I was talking about when I returned.

They did not clean or service the room.

Loud sex from a neighbor who brought in a prostitute, sounded like it was in your room.

2026-05-27 via Nuitee
A
Andreas solo_traveller de
4
2026-05-27 via Nuitee
D
Daniel solo_traveller uy
10
Pros:

La ubicación .Cerca de estaciones de metro.
Muy confortable. Los baños muy limpios.
Ofrecen café y té. Hay refrigerador y microondas si lo precisas.
Puedes dejar las maletas antes del check in y luego del check out

Cons:

No aplica

2026-05-24 via Nuitee
S
Suzan couple us
10
2026-05-23 via Nuitee
M
matilde couple it
6
Cons:

La stanza non rispecchiava le foto

2026-05-22 via Nuitee
C
chrizani solo_traveller us
6
Nice cozy and clean place, but the shared bathroom and stairs are rough
Pros:

The rooms were cozy, and the location was close to the office. The hotel is also clean.

Cons:

Not having to climb up 5 flights of crooked stairs. If you have a heart condition find another hotel. The rooms are small, which is ok. The hotel was clean and the staff was nice. The hotel is also conveniently close to a lot of things and the rates were reasonable.

2026-05-22 via Nuitee
V
Victor solo_traveller us
9
2026-05-20 via Nuitee
M
Margaux couple fr
7
2026-05-20 via Nuitee
H
halmcc solo_traveller us
8
Great option for on the go travelers
Pros:

The hotel is in a great central location. It is simple and meets basic needs. The staff are all very nice and helpful

Cons:

The room was small and the bed was too soft.

2026-05-19 via Nuitee
C
Christine couple fr
8
Un très bon séjour. Un bon rapport qualité prix
Pros:

Nous avions la chambre avec salle de bain. La chambre était spacieuse. L’établissement était propre. Le personnel est à l’écoute et répond facilement aux différentes demandes comme un sèche cheveux par exemple. Il y a du thé, du café et une fontaine à eau à disposition. L’emplacement est excellent il permet de faire un maximum de visites à pied. Nous avions réservé avec beaucoup d’avance nous avions eu un bon prix. Nous avons passé un excellent séjour.

Cons:

La literie est le seul point négatif. Le lit grince beaucoup et on s’enfonce dans le matelas. Mais cela ne nous a pas empêchés de faire de bonnes nuits

2026-05-19 via Nuitee
E
Em couple nl
9
Great stay for some nights
Pros:

Great location!!

2026-05-18 via Nuitee
J
Jake solo_traveller ie
7
Great location for minimal comfort
Pros:

Good location

Cons:

Bed wasn’t comfortable. Not enough shared bathrooms. Don’t think it was that good value in hindsight

2026-05-18 via Nuitee
Łukasz couple pl
9
Tygodniowy wypad do Nowego Jorku
Pros:

Hotel położony tak naprawdę w Centrum. Wszędzie jest blisko. Obok stacje metra, restauracje, park. Po prostu wszystko. Fajnie że w hotelu bez żadnych opłat można zrobić kawę, herbatę. Obsługa hotelu bardzo miła. Polecam!

2026-05-18 via Nuitee