Dwivedi Hotels Palace On Steps

Hotels
7.6 (493 reviews)
D21/11 Ranamahal Ghat, Near Dasawamedh , Varanasi , in

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Luggage storage
Express check-in/check-out
Tour desk
Ironing service
Packed lunches
See all facilities

Review Highlights

Pros:
Great location and views
Friendly and helpful staff
Cons:
Small room size
Missing basic amenities

Categories

Cleanliness
6.73
Cleanliness was a concern due to issues mentioned like maintenance and condition of rooms.
Service
8.7
Staff were exceptionally helpful and friendly, providing good assistance.
Location
8.74
Location received high praise for its proximity to the ghats and beautiful views.
Room Quality
6.69
Rooms were described as small and lacking basic amenities, impacting comfort.
Amenities
6.72
Basic amenities missing such as dryer and fridge, affecting guest satisfaction.
Value for Money
7.18
Considered expensive for the quality of the room; however, location justified some expense.
Food and Beverage
8.23
Restaurant quality was praised despite the hotel being older; good variety in breakfast.
Overall Experience
7.8
Overall, the experience was positive despite some shortcomings in room quality and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:56

Property Description

Riverside Retreat with Rooftop Dining

Scenic Views: Indulge in breathtaking views of the Ganges River from select rooms.

Culinary Delights: Enjoy a diverse range of Indian, Chinese, and Western cuisine at Sunrise Restaurant.

Convenience at Your Fingertips: Benefit from 24-hour room service, free Wi-Fi, and easy access to nearby attractions like the Golden Temple.

Ready to experience serenity by the Ganges? Book your stay at Palace on Steps now!

Important information:

Please note that the last mile towards Palace On Steps can only be accessed by foot.The ride takes approximately 10 minutes.

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Please note that the nearest public parking space is a 5 minute walk from the hotel.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 11 years old stay for Rs. 1,000 per person per night when using an existing bed.
    People no matter the age stay for Rs. 1,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 493 reviews
Cleanliness: 6.73
Service: 8.7
Location: 8.74
Room Quality: 6.69
Amenities: 6.72
Value for Money: 7.18
Food and Beverage: 8.23
Overall Experience: 7.8
R
Rohit • solo_traveller • in
1
Pros:

There is nothing to like about the property the location is very difficult to reach as no vechile or taxi goes till the hospital and on top of the electricity is a huge problem and WIFI doesnt works properly.
The only good thing is you can see the ganges from the balcony which is also common for everyone

2026-05-28 • via Nuitee
S
soumik • solo_traveller • in
10
2026-05-15 • via Nuitee
V
Vama • couple • mu
6
Fair
Pros:

Near to ghat

Cons:

Had to walk to hotel

2026-05-13 • via Nuitee
A
Anastasia • solo_traveller • gb
9
2026-04-25 • via Nuitee
• extended_group • jp
10
2026-04-21 • via Nuitee
P
Peter uwe • solo_traveller • de
9
Pros:

Super freundliches Personal..top Lage 👍👍👍

2026-04-19 • via Nuitee
P
Peter uwe • solo_traveller • de
9
Pros:

Super Personal..wurde abgeholt U zum Hotel gebracht..nur zu Fuß zu erreichen.. Super Lage

Cons:

Alles gut

2026-04-19 • via Nuitee
G
Gion • solo_traveller • ch
9
Sehr hilfsbereites und zuvorkommendes Personal! Jeder wunsch wurde erfüllt. Herzlichen Dank!
Pros:

Top Lage!

2026-04-17 • via Nuitee
D
Dallas • family_with_children • nz
7
Great location. Very helpful staff.
Pros:

The staff couldn't do enough to help. We arranged ahead of time to be met outside the old town. Three guys turned up and carried our bags through a rabbit warren of lanes and alleyways to get us to the hotel. There was no way we could have found the place ourselves. The restaurant served a very good breakfast and there was an option of sitting inside or out. During the morning it was safer to be inside unless you wanted to share your food with the monkeys. The view of the Ganges river from the balcony was spectacular. Perfect for watching the sunrise with a cuppa.

Cons:

I can't speak for all of the rooms but mine could've done with some serious attention as it was very rundown. The bathroom could've also done with a complete refit. It was also very small. The room my other 2 family members shared was somewhat better than mine. Having said that the bed was comfortable, the AC worked great and the shower had plenty of hot water. The Ganges river can be very busy at night due to so many boats so be prepared for some noise until quite late. I had a room with a balcony so that was a trade off for the view.

2026-04-11 • via Nuitee
S
Sharon • solo_traveller • gb
8
Magical unforgettable experience to wake up and see the Ganges from your bedroom balcony.
Pros:

Fantastic views of the Ganga from my bedroom window overlooking the riverbank. Very close to the main ghat where all the action is. Lots of boat trips within minutes of leaving the hotel. Unforgettable sunsets. See the real India. Really lovely staff who go out of their way to help you. Lovely rooftop restaurant with good food at reasonable prices.

Cons:

Could be easy to get lost in and around the hotel in the very narrow alleyways.

2026-04-07 • via Nuitee
M
Mandal • solo_traveller • in
8
2026-04-06 • via Nuitee
M
Michael Robert • couple • gb
4
Location 10/10, room 2/10 hey ho
Pros:

Its all about where it is, and for that you put up withy a crap room. Its that simple. Resto was fine with very good staff.

Cons:

Room needs a refurb...badly

2026-04-06 • via Nuitee
C
Carmel • extended_group • au
8
Fantastic location and unique historical palace stay in Varanasi
Pros:

The Kashi Suite was remarkable - like staying in a palace from another era. From the domed bedroom with circular bed and multiple windows giving direct views of the Ganges - it was our air conditioned sanctuary from the chaos below! Highly recommended. We ate several times at the in-house restaurant and loved every meal. Butter chicken and paneer with peas both stand outs. Buffet breakfast was substantial with good variety each day with both Indian and continental options. Staff were friendly, very well informed and made organising boat trips and taxis a breeze. We loved our stay. Varanasi is the most amazing city and the Kashi suite was an integral of our enjoyment of this unique experience.

Cons:

Other rooms booked by family were quite plain but renovations are clearly under way to better suit the palace history of this building. Monkeys can get a little too close for comfort.

2026-04-04 • via Nuitee
K
Kornelia • family_with_children • at
8
Gutes Restaurant
Pros:

Sehr schöne Lage am Ganges, etwas versteckt.
Das Hostel Wanderstation ist ein Anhaltspunkt, um es einfacher zu finden ... vom Ganges aus gesehen rechts neben dem Hotel Sita gelegen ... die übernächsten Stufen rechts raufgehen und am Ende der Stufen links und geradeaus!

Cons:

Alle Wasserhähne haben getropft ...

2026-04-02 • via Nuitee
G
Giovanni Battista • family_with_children • it
7
Cons:

La prima sera mi è stata assegnata una stanza piccola e non molto pulita; avevo pagato 43 euro ma la stanza sarebbe potuta costare dieci!!! Cosa pessima!!! Il giorno successivo mi è stata assegnata una buona stanza. Secondo il manager ciò era dovuto all' affollamento dell' hotel!!! Questa non è una spiegazione sufficiente!!!

2026-04-01 • via Nuitee
A
ARUN PRATAP SINGH • solo_traveller • in
5
Pros:

Location is great . Staff is friendly

Cons:

The bathroom was leaking . They got it repaired next day .. it was still leaking .. very small room ..

2026-03-23 • via Nuitee
S
Susanmay • family_with_children • in
9
2026-03-21 • via Nuitee
C
Carsten • family_with_children • de
7
Pros:

Das Hotel ist schön gelegen direkt am Ganges mit Blick auf den Fluss. Das Frühstück ist landestypisch mit einer Auswahl von mehreren Speisen, auch direkt frisch zubereiteten. Das Zimmer ist eher einfach gehalten, aber sauber und ordentlich.

2026-03-21 • via Nuitee
P
Purnendu • couple • in
9
2026-03-21 • via Nuitee
A
Anuja Prakash • couple • ca
9
Excellent location and service! Will return!
Pros:

Excellent location with history and character! Manager and staff went over and above!

Cons:

Linen and towels were clean but dated. Could improve on that.

2026-03-19 • via Nuitee