Dwivedi Hotels Palace On Steps

Hotels
7.6 (501 reviews)
D21/11 Ranamahal Ghat, Near Dasawamedh , Varanasi , in

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Great location and views
Friendly and helpful staff
Cons:
Small room size
Missing basic amenities

Categories

Cleanliness
6.73
Cleanliness was a concern due to issues mentioned like maintenance and condition of rooms.
Service
8.7
Staff were exceptionally helpful and friendly, providing good assistance.
Location
8.74
Location received high praise for its proximity to the ghats and beautiful views.
Room Quality
6.69
Rooms were described as small and lacking basic amenities, impacting comfort.
Amenities
6.72
Basic amenities missing such as dryer and fridge, affecting guest satisfaction.
Value for Money
7.18
Considered expensive for the quality of the room; however, location justified some expense.
Food and Beverage
8.23
Restaurant quality was praised despite the hotel being older; good variety in breakfast.
Overall Experience
7.8
Overall, the experience was positive despite some shortcomings in room quality and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:56

Property Description

Riverside Retreat with Rooftop Dining

Scenic Views: Indulge in breathtaking views of the Ganges River from select rooms.

Culinary Delights: Enjoy a diverse range of Indian, Chinese, and Western cuisine at Sunrise Restaurant.

Convenience at Your Fingertips: Benefit from 24-hour room service, free Wi-Fi, and easy access to nearby attractions like the Golden Temple.

Ready to experience serenity by the Ganges? Book your stay at Palace on Steps now!

Important information:

Please note that the last mile towards Palace On Steps can only be accessed by foot.The ride takes approximately 10 minutes.

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Please note that the nearest public parking space is a 5 minute walk from the hotel.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 11 years old stay for Rs. 1,000 per person per night when using an existing bed.
    People no matter the age stay for Rs. 1,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 501 reviews
Cleanliness: 6.73
Service: 8.7
Location: 8.74
Room Quality: 6.69
Amenities: 6.72
Value for Money: 7.18
Food and Beverage: 8.23
Overall Experience: 7.8
H
Hideharu • solo_traveller • jp
10
2026-07-16 • via Nuitee
P
Prashant • solo_traveller • in
10
Pros:

Beautiful hospitality felt like being on Ganga maata's lap.

2026-07-14 • via Nuitee
P
pink • solo_traveller • in
9
Really on the steps
Pros:

The location of the hotel is great. The room is in one word, EPIC. Friendly & helpful staff. The food is good, the restaurant serves quality and quantity. The ghat section is easily accessible. The view is excellent. Overall, 100/100 recommend. Safe, you have your privacy and when you need some guidance the staff is happy to help.

Cons:

Bathrooms can be maintained better. Else all àwesome !

2026-07-14 • via Nuitee
M
MASAFUMI • solo_traveller • jp
4
2026-07-11 • via Nuitee
K
Katsuhito • extended_group • in
6
Overall solid but there were some levels of improvement.
Pros:

Best view and good staff

Cons:

It would have helped if there were toilet paper.
We felt some weird electric shock every single time we turned on the shower tap.

2026-06-28 • via Nuitee
A
Aryan • extended_group • in
9
Pros:

The location, staff and service

Cons:

Needs a bit of maintenance in their rooms and bathrooms.

2026-06-27 • via Nuitee
S
Saptarshi • solo_traveller • in
10
Pros:

Nice location, helpful staff

Cons:

Nothing

2026-06-22 • via Nuitee
K
KANAK KANTI • solo_traveller • in
6
2026-06-11 • via Nuitee
T
Tomoko • couple • jp
9
ガンジス川を楽しむには最高の場所です
Pros:

部屋からガンジス川が見えて、場所が最高でした。6月の暑い時期だったので、散歩の後エアコンのある部屋でお昼寝して、また夜出掛けたりできたのは、ロケーションが良かったからに尽きます。スタッフの方々は、親切でした。朝食もありがたかったです。場所を優先するなら、お勧めできます。

Cons:

古くて綺麗ではないですが、承知の上で泊まりました。時々停電するけれど、これも仕方ないです。場所が迷路のような道の先にあるので、空港からのお迎えを頼みました。タオルは古くて使いたくなかったから、自前のを使いました。

2026-06-07 • via Nuitee
A
Aneta • couple • pl
8
Pros:

Lokalizacja pierwsza klasa oraz pyszne jedzenie

2026-06-05 • via Nuitee
R
Rohit • solo_traveller • in
1
Pros:

There is nothing to like about the property the location is very difficult to reach as no vechile or taxi goes till the hospital and on top of the electricity is a huge problem and WIFI doesnt works properly.
The only good thing is you can see the ganges from the balcony which is also common for everyone

2026-05-28 • via Nuitee
S
soumik • solo_traveller • in
10
2026-05-15 • via Nuitee
V
Vama • couple • mu
6
Fair
Pros:

Near to ghat

Cons:

Had to walk to hotel

2026-05-13 • via Nuitee
A
Anastasia • solo_traveller • gb
9
2026-04-25 • via Nuitee
• extended_group • jp
10
2026-04-21 • via Nuitee
P
Peter uwe • solo_traveller • de
9
Pros:

Super freundliches Personal..top Lage 👍👍👍

2026-04-19 • via Nuitee
P
Peter uwe • solo_traveller • de
9
Pros:

Super Personal..wurde abgeholt U zum Hotel gebracht..nur zu Fuß zu erreichen.. Super Lage

Cons:

Alles gut

2026-04-19 • via Nuitee
G
Gion • solo_traveller • ch
9
Sehr hilfsbereites und zuvorkommendes Personal! Jeder wunsch wurde erfüllt. Herzlichen Dank!
Pros:

Top Lage!

2026-04-17 • via Nuitee
D
Dallas • family_with_children • nz
7
Great location. Very helpful staff.
Pros:

The staff couldn't do enough to help. We arranged ahead of time to be met outside the old town. Three guys turned up and carried our bags through a rabbit warren of lanes and alleyways to get us to the hotel. There was no way we could have found the place ourselves. The restaurant served a very good breakfast and there was an option of sitting inside or out. During the morning it was safer to be inside unless you wanted to share your food with the monkeys. The view of the Ganges river from the balcony was spectacular. Perfect for watching the sunrise with a cuppa.

Cons:

I can't speak for all of the rooms but mine could've done with some serious attention as it was very rundown. The bathroom could've also done with a complete refit. It was also very small. The room my other 2 family members shared was somewhat better than mine. Having said that the bed was comfortable, the AC worked great and the shower had plenty of hot water. The Ganges river can be very busy at night due to so many boats so be prepared for some noise until quite late. I had a room with a balcony so that was a trade off for the view.

2026-04-11 • via Nuitee
S
Sharon • solo_traveller • gb
8
Magical unforgettable experience to wake up and see the Ganges from your bedroom balcony.
Pros:

Fantastic views of the Ganga from my bedroom window overlooking the riverbank. Very close to the main ghat where all the action is. Lots of boat trips within minutes of leaving the hotel. Unforgettable sunsets. See the real India. Really lovely staff who go out of their way to help you. Lovely rooftop restaurant with good food at reasonable prices.

Cons:

Could be easy to get lost in and around the hotel in the very narrow alleyways.

2026-04-07 • via Nuitee