The White Lion by Innkeeper's Collection

Breakfast not included. Very pricey.
Room was underwhelming.
Staff were a tad rude.

No mrusli or granola or fruit

The washbasin was blocked which wasn’t good and not been fixed during my stay, but hotel staff and manager compensated me with free breakfast, although that wasn’t satisfactory but they didn’t had any other choice.

lots of early morning traffic but thats whatvyou getvin centrectown location

Il 75% del menu non era disponibile a cena. Colazione troppo tardi la mattina.

The exterior and windows could do with a little tlc, and the room showed signs of wear but not anything that would impact on your overall stay.

Food. Okay. Gluten free options limited mid range pub food.

Dormimos muito mal. O principal ponto negativo foi a ventilação do quarto. As janelas tinham uma trava e não podiam ser abertas, apenas uma pequena fresta. Mesmo deixando a porta aberta para o corredor, não havia circulação de ar, já que o corredor também é fechado. Havia dois ventiladores, mas eram de baixa qualidade e praticamente não ventavam. Durante a madrugada sentimos muito calor e sufoco, e por volta das 3h da manhã estávamos todos acordados, sem conseguir dormir.

Everything was great

Sleep distrubed. Window would not shut and there was an early morning delivery at Tesco over the road on a Sunday from 7am!

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Chybějící dveře u sprchového koutu

We were very disappointed with our stay.

The room was not very clean and was extremely dusty. However, that was not even our main concern.

Your property is advertised as a 4-star hotel, so we expected a 4-star standard of service and accommodation, which we simply did not receive.

The bathroom sink was blocked and filled almost to the rim every time we turned the tap on. When we reported it to the staff, we were told that nothing could be done because it was "old plumbing." This is not an acceptable response, and it was extremely unpleasant having dirty water sitting in the sink and taking a very long time to drain.

Another major issue was that the room was noticeably slanted. The sofa bed, where our children were supposed to sleep, tilted so that their heads were lower than their legs. This was uncomfortable and not suitable for sleeping, so we had no choice but to have the whole family sleep in one bed.

To make matters worse, the music from the pub below was extremely loud until around midnight over the weekend, with no consideration for hotel guests trying to sleep.

Overall, this stay was nowhere near worth the £707 we paid. We feel the hotel is misleading guests by advertising itself as a 4-star property while providing a much lower standard.