The Swan by Innkeeper's Collection

Hotels
7.8 (2070 reviews)
The Swan Crown Carvery, High Street , Coleshill , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Family rooms
Garden
Bar
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable rates
Cons:
Cleanliness issues
Poor food options

Categories

Cleanliness
6.76
Several reviews highlighted cleanliness issues.
Service
8.73
Consistently mentioned positive experiences with staff.
Location
9.27
Great location for NEC and other attractions.
Room Quality
7.72
Rooms were mostly clean and comfortable, but with some issues reported.
Amenities
7.25
Basic amenities were satisfactory, but food options could be improved.
Value for Money
8.21
Generally seen as a good deal for the price.
Food and Beverage
6.26
Food quality received mixed reviews, with some dissatisfaction.
Overall Experience
8.23
Overall positive experience with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:39

Property Description

Charming Countryside Retreat

Convenient Location: Situated in Coleshill, just a short drive from Birmingham NEC, our Innkeeper's Collection offers free parking and easy access to the city center.

Comfortable Accommodation: Our warmly furnished rooms feature modern amenities including free toiletries, a TV, and tea/coffee facilities, ensuring a relaxing stay for our guests.

Delicious Dining Options: Indulge in traditional roasts, freshly made pizzas, and hearty British dishes at our on-site Stonehouse Pizza & Carvery pub, providing a delightful culinary experience throughout the day.

Experience the tranquility of the countryside with the convenience of city access at Innkeeper's Collection Birmingham (NEC), Coleshill. Book your stay now for a memorable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 2070 reviews
Cleanliness: 6.76
Service: 8.73
Location: 9.27
Room Quality: 7.72
Amenities: 7.25
Value for Money: 8.21
Food and Beverage: 6.26
Overall Experience: 8.23
T
thompson • solo_traveller • gb
8
Pros:

everything is easy great location helpful staff nice room

2026-07-24 • via Nuitee
L
Laura • solo_traveller • gb
8
2026-07-23 • via Nuitee
D
Duncan • solo_traveller • gb
9
Pros:

Good price, clean and comfortable room. Shower and toiket room also clean and attractive. Plenty of free parking for guests. Good food downstairs. Everything at a reasonable price and good quality.

Cons:

There was nothing to dislike!

2026-07-23 • via Nuitee
P
Paul • solo_traveller • gb
8
Comfortable and Andy for local amenities
Pros:

Property location

2026-07-23 • via Nuitee
W
Winsor • solo_traveller • gb
9
Pros:

Clean comfortable room. Parking on site. Wonderful simple breakfast at a great price. Breakfast till 11 and check out 12.

2026-07-21 • via Nuitee
F
Fiona • solo_traveller • gb
5
Very pleasant staff but enough problems that I wouldn't stay here again.
Pros:

The staff on check-in, the bar and even the cleaner were very friendly.
Lovely warm showers.
There was a supermarket and lovely park very close by ( a couple of minutes walk)

The bar is lively and there's a (very good) live DJ at weekends. I had asked for a quiet room and was put on the top floor where I couldn't hear it.

The bed was very comfortable.
Plenty of towels.

The room was extremely hot - the fan was a real bonus.

Cons:

The first room I was in hadn't been cleaned - the bathroom was dirty. I was moved.
The second room I was in, the shower door didn't close and the water went all over the bathroom floor when I showered. So it was 'fixed' (the shower door then wouldn't open at all), so I was moved again.
The third room I was in was OK - there was no refund or goodwill gesture despite having to re-pack and move again and again. I had quite a lot of stuff as I was there for 8 nights.

The Wi-Fi was poor and apparently I ran out of 'fair-usage'- after an hour's work meeting one evening. I had checked I could work in my room when I booked and was told yes, however I couldn't because of the stinginess of the 'fair usage' policy. For this reason alone, I would not stay here again.

The carpets throughout the property, especially stairs and hallways were really dirty.
There's no CCTV in the property so when a group of drunk men were messing about in the corridor on the top floor at night no staff were aware. It felt unsafe as a solo female traveller.

Several days the room wasn't cleaned (which in itself is fine) but meant that the teabags and milk weren't topped up for the all important morning cuppa - more importantly the loo roll wasn't topped up either. I went out and bought some.

On one evening of my 8 night stay there was no parking available as there was football being shown in the bar.

No lift and lots of stairs.

2026-07-20 • via Nuitee
A
Anastasia • solo_traveller • gb
5
Ok but not good if you want a quiet night sleep
Pros:

The room was clean and bed reasonably comfortable (very firm)

Cons:

No response to my call or emails asking for support re storing medication.

I asked for a quiet room due to leaving early am for an operation. Unfortunately we were put over the bin store so they were being rattled gone 11pm and around 5am the next morning. I said we would be checking out 7am or before but nowhere to checkout until gone 7am so packed the car whilst waiting.

The picture is misleading as we were not looking for a hotel on stilts.

Due to needing my operation I did not have time to leave feedback on the day to relay the experience.

2026-07-19 • via Nuitee
S
Sarah • family_with_children • gb
6
Pros:

How friendly the staff were

Cons:

The process for getting breakfast and lack of choice

2026-07-19 • via Nuitee
K
Kelly • solo_traveller • gb
7
Great location for the NEC
Pros:

Room clean, modern and comfy. We were at the back of the property luckily so didn't hear any noise from the pub.

Cons:

The connected pub had a dj playing on arrival and it was very loud so meant we didn't want to use this facility after a long day.

2026-07-19 • via Nuitee
V
Vicki • couple • gb
6
Ok
Pros:

Very central and good parking

Cons:

People stood on front steps smoking (staff as well), bit intimidating

2026-07-18 • via Nuitee
M
Marta • family_with_children • gb
9
2026-07-16 • via Nuitee
L
Linda • extended_group • gb
7
Have stayed here numerous times and have always been very happy and will continue to use this hotel.
Pros:

The location was brilliant, a bus outside the door meant I didn't have ti use my car to visit the city centre or other places of interest.

Cons:

The room was very hot, although fans were provided and the weather was extremely hot, we found the only respite was in air conditioned restaurant.

2026-07-13 • via Nuitee
D
David • solo_traveller • gb
1
2026-07-13 • via Nuitee
J
Jamie • solo_traveller • gb
10
The Swan
Pros:

The staff were absolutely lovely. We were first put in a room on the top floor with no working fan. After speaking to the staff they moved us onto the ground floor and got us a working fan within 5 minutes.

The ground floor room that we stayed in was really nice. It was a big spacious room and had everything we needed.

We also had a meal in the restaurant in the evening and breakfast in the morning. We can not fault the food.

Cons:

The only thing I didn't like was the pillows on the bed. They were too soft for my liking.

2026-07-12 • via Nuitee
M
Michelle • solo_traveller • gb
7
Pros:

Very central in Coleshill easy access to the airport

Cons:

Nothing

2026-07-12 • via Nuitee
P
Peter • solo_traveller • gb
7
2026-07-11 • via Nuitee
S
Stephen • solo_traveller • de
4
I would like a full refund for my stay
Pros:

Location good

Cons:

Booked for 2 nights had to leave after 1 my room window was next to some sort of extraction , unfortunately I never had any earplugs with me so never slept a wink

2026-07-10 • via Nuitee
J
Jon • solo_traveller • gb
10
2026-07-09 • via Nuitee
B
Bobby Woodward • solo_traveller • gb
9
2026-07-09 • via Nuitee
J
Jennings • solo_traveller • gb
8
2026-07-07 • via Nuitee