Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Heating
Terrace
Hiking
See all facilities

Review Highlights

Pros:
Beautiful design
Friendly staff
Cons:
High price
Noise from the road

Categories

Cleanliness
10
The hotel was very clean, as mentioned in multiple reviews.
Service
10
Service was excellent with prompt replies to all emails.
Location
10
The property is located on a busy road, causing noise issues.
Room Quality
10
Rooms were described as comfortable and relaxing.
Amenities
10
Facilities like the public bathhouse were appreciated.
Value for Money
10
The price was criticized as being very expensive for the provided experience.
Food and Beverage
10
Limited food choices and lack of room service criticized.
Overall Experience
10
A mixed experience, with high points in service and cleanliness but significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:19

Property Description

Luxurious Accommodation

Situated in Karuizawa, SHISHI-IWA-HOUSE Karuizawa offers 5-star accommodation with free bikes, a terrace, and a bar. The air-conditioned rooms provide a garden view, free WiFi, and elegant amenities. Some rooms even feature a kitchenette for added convenience.

Exceptional Services

This hotel boasts a concierge service and luggage storage space, ensuring a seamless and enjoyable stay for all guests. The attentive staff and top-notch services cater to every need, making your experience truly unforgettable.

Scenic Surroundings

Wake up to stunning garden views and indulge in an exquisite à la carte breakfast each morning. With Usui Pass Railway Heritage Park nearby and Karuizawa Station just a short distance away, SHISHI-IWA-HOUSE Karuizawa offers the perfect blend of tranquility and accessibility.

To experience luxury and serenity in Karuizawa, book your stay at SHISHI-IWA-HOUSE today!

Important information:

Children aged 8 years and above are allowed in the following room types: SSH No.3 Tatami Suite and SSH No.3 Superior room.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

10
Based on 359 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
E
Eisuke • couple • jp
8
2026-10-31 • via Nuitee
E
emma • couple • hk
6
You can visit for a dinner but won’t recommend staying here
Pros:

The design is interesting and we appreciate how unique it is

Cons:

Honestly it’s not a luxury experience, there’s no facilities . The house 1 is small the other house 2 you need to walk in a separate building on a main road . It was so noisy at night and room even shakes when big truck or bus pass by . Sound proofing was very bad . Room was very small and basic . Even for 2 we find room very small

2026-10-30 • via Nuitee
C
Cho Sin • couple • hk
5
Disappointing - will never visit again
Pros:

The restaurant

Cons:

Room is extremely small and staff was not friendly nor helpful.

For this price, i expected much better room and customer service. Even though i informed in advance about celebrating our anniversary, the staff did nothing - no happy anniversary, no note or whatsoever. Kind of disappointing.

And when we approached them asking about a nearby tour’s information, the staff originally just said it’s not organised by them. Of course i know its not organised by you. As tourists who do not speak Japanese, i hoped for a more proactive attitude to help resolve the issue.

Don't know why it is a Michelin key hotel.

2026-10-23 • via Nuitee
E
Eric • couple • gb
10
A wonderful escape
Pros:

A wonderful hotel with lovely staff and a first class restaurant where Chef Masashi Okamoto works his magic.

Cons:

A bit of road noise

2026-10-16 • via Nuitee
K
KIMIHIDE • couple • jp
8
2026-10-13 • via Nuitee
R
Rex • couple • us
10
Beautiful architecture design and location. The staff were all so kind and helpful. I appreciate the efforts and attenti
Pros:

Design and staff

Cons:

They could use more signs on which common areas are exclusive for the guests of the building (there are three buildings) and which areas require shoes off.

2026-10-10 • via Nuitee
B
Baylie • couple • us
10
2026-10-10 • via Nuitee
C
Charlotte • couple • gb
10
A very peaceful and relaxing few days.
Pros:

We lived the architecture and the opportunity to visit all of the buildings on the architecture tour. The bath house was a great experience, all of the food was delicious and the staff very lively and accommodating

2026-10-08 • via Nuitee
W
Wenyun • solo_traveller • au
7
Not cost effective
Pros:

Nice vibes and designs. Beautiful sound of windbell

Cons:

Small rooms. Staffs are many but don’t feel much warmness.

2026-09-11 • via Nuitee
M
Magala • solo_traveller • mx
9
2026-09-10 • via Nuitee
J
John • couple • au
9
2026-09-09 • via Nuitee
Y
Yoshiyuki • solo_traveller • jp
9
2026-09-09 • via Nuitee
E
Eliška • solo_traveller • be
10
2026-09-01 • via Nuitee
I
Izumi • couple • jp
9
2026-08-31 • via Nuitee
M
Mine • couple • us
10
2026-08-30 • via Nuitee
L
Lorraine • solo_traveller • us
6
Didn’t meet expectations
Pros:

Architecturally very cool. Love the shared spaces.

Cons:

They didn’t have all the extras that make a hotel in Japan five star. Stayed in better four stars.

2026-08-29 • via Nuitee
L
Li • couple • au
8
2026-08-27 • via Nuitee
R
Rio • couple • jp
10
最高
Pros:

すごくお部屋がきれいだった

Cons:

お風呂のしきりがガラスとかだったらもっとよかった

2026-08-26 • via Nuitee
Y
YUUKI • couple • jp
9
建築物と料理が最高でした。
Pros:

自然豊かで料理建築がよかったです

Cons:

テレビと冷蔵庫は部屋にほしかったです。
蜘蛛の巣が部屋に出来ていました。

2026-08-24 • via Nuitee
J
JORDI • couple • es
9
2026-08-22 • via Nuitee