Fence by Bernalo Hotels

Hotels
7.9 (757 reviews)
Calle 10 40-62 , Medellín , co

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Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Luggage storage
Tour desk
Shuttle service (additional charge)
First aid kit available
Invoice provided
Front desk (limited hours)
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Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Unexpected charges during check-out

Categories

Cleanliness
6.99
Several complaints about cleanliness and maintenance issues were noted in the reviews.
Service
8.96
Guests reported friendly and helpful staff, particularly at the reception.
Location
9
The hotel is conveniently located in El Poblado, near nightlife and amenities.
Room Quality
7.45
Rooms were noted to be comfortable but noisy, with some issues reported regarding bathroom facilities.
Amenities
6.98
Average amenities; some guests experienced issues like a malfunctioning fridge.
Value for Money
7.94
The price was deemed acceptable relative to the location, although there were complaints about unexpected charges.
Food and Beverage
7.49
Breakfast was evaluated positively, but some guests found the offerings repetitive.
Overall Experience
8.36
Overall stay was pleasant but marred by issues at check-out and minor cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 08:16

Property Description

Luxurious Rooms with Modern Amenities

HOTEL FENCE, located in Medellín, offers elegantly designed rooms with air conditioning and private bathrooms. Each room is equipped with a flat-screen TV, ensuring entertainment and comfort for guests throughout their stay.

Convenient Location with Nearby Attractions

Perfectly situated within walking distance of Lleras Park and El Poblado Park, HOTEL FENCE provides easy access to popular landmarks and recreational spots in the city. Guests can explore attractions like Laureles Park, Plaza de Toros La Macarena, and Explora Park located just a few kilometers away.

Exceptional Services and Facilities

With a 24-hour front desk, airport transfers, room service, and complimentary WiFi, HOTEL FENCE ensures a seamless and enjoyable stay for all guests. Whether you're visiting for leisure or business, our hotel caters to your every need.

Experience luxury and convenience at HOTEL FENCE - Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

7.9
Based on 757 reviews
Cleanliness: 6.99
Service: 8.96
Location: 9
Room Quality: 7.45
Amenities: 6.98
Value for Money: 7.94
Food and Beverage: 7.49
Overall Experience: 8.36
E
Eileen • family_with_children • us
3
Pesimo
Cons:

No me gustó Nada, tampoco es como se pinta en las fotos, la ducha se sale toda el agua x el techo y para afuera, las camas son como bloque, poner toallas nuevas q sean gruesas, necesita remodelarse por completo. NO LO RECOMIENDO 0/10

2026-05-22 • via Nuitee
L
Luis Jonathan • couple • pe
10
2026-05-21 • via Nuitee
G
Granada • couple • co
10
2026-05-19 • via Nuitee
M
Manuel Enrique • couple • ec
10
Pros:

Todo realmente las señoritas de recepción muy amables y la limpieza impecable… y un plus tiene Netflix y Youtube 👍🤗

2026-05-19 • via Nuitee
A
Alexandre • extended_group • br
10
2026-05-18 • via Nuitee
V
Vanessa • couple • co
6
I wouldn't stay there again. There are other hotel in the same price range with better facilities
Pros:

It is well located

Cons:

The room doesn't have windows, the bathroom didn't have all the appliances like soap holder and the shower was wonky and messy. Also it was mouldy. It doesn't have a lift so prepare for walking up stairs with your suitcase. Staff is friendly but it's not very organised, we didn't even have WiFi password.

2026-05-18 • via Nuitee
Y
yervin • couple • co
10
2026-05-11 • via Nuitee
G
Grisell • couple • mx
6
Hotel fence
Pros:

El personal muy agradable y atento, el desayuno no está mal para ir incluido. El hotel queda cerca del punto de encuentro de los tours pero la zona no es tan agradable.

Cons:

Se descompuso el sistema de agua caliente y no lo repararon ni dieron solución pronta por lo cual 2 fias nos tocó bañarnos con agua helada.

2026-05-10 • via Nuitee
L
Lenka • couple • ca
3
Tired, lack of sleep. Hope we won’t be sick from the mold and chemicals.
Pros:

Location

Cons:

There are lot of things, first of all, when we entered a room there was a strong smell of chemicals and there is no window so we have to sleep 2 days in that smell. We discovered that in the shower was black mold so that was probably the reason of the chemicals that have been used. Another issue was thin walls, as we heard everything during the night. I was woken up almost every hour. The hotel wasn’t comfortable at all. It wasn’t definetely worth it the money we spent. They also check us in earlier, which is appreciated, but they charged us 6$ for every hour, which is not much, but for the condition that we found in our hotel room is not worth it. We wouldn’r recommend.

2026-05-07 • via Nuitee
J
Jorge • solo_traveller • co
10
2026-05-01 • via Nuitee
A
Arif Atilla • couple • ch
10
2026-04-28 • via Nuitee
M
Maria • couple • do
10
2026-04-28 • via Nuitee
N
Noreida • couple • co
9
Pros:

Confortable

Cons:

No tenían disponible para la compra de crema dental

2026-04-28 • via Nuitee
M
Maria Jose • solo_traveller • cl
10
Pros:

Todo super, central comodo desayuno rico y personal super amable la cama no es tan blandita pero se duerme rico

2026-04-24 • via Nuitee
S
Sasha • couple • cw
9
2026-04-15 • via Nuitee
M
Miguel • extended_group • pa
9
Pros:

El personal fue 10 de 10 y tambien la ubicacion, la chica rabia fue wao un encanto

Cons:

Mejorar quizas el acceso externo con llaves para los huspedes

2026-04-13 • via Nuitee
J
Julio E • couple • gb
1
Ahí mismo me fui busque otro hotel
Pros:

El peor de los hoteles no existe atención al cliente

Cons:

Malisimo el hotel

2026-04-11 • via Nuitee
A
Alberto Agudo • couple • es
4
Solo vale por la ubicación
Pros:

La ubicación es buena y el personal muy amable

Cons:

Muy ruidoso y habitaciones pequeñas

2026-04-09 • via Nuitee
A
Alberto Agudo • couple • es
4
Buena ubicación y poco más
Pros:

El personal es muy amable y te ayudan en lo que les pides.
El desayuno está rico.
La ubicación es muy buena

Cons:

El hotel es muy ruidoso.
Las habitaciones son más pequeñas y descuidadas de lo que parece en las fotos.
Es un Hostal, no es un Hotel.

2026-04-09 • via Nuitee
G
Gallastegui • couple • ar
7
2026-04-08 • via Nuitee