Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Lovely location
Friendly service
Great food
Cons:
Room size issues
Cold pool water

Categories

Cleanliness
8.29
Mixed sentiments noted; some reviews highlighted cleanliness while a few mentioned needing better upkeep in the bathroom.
Service
9.76
Consistently praised for being friendly and helpful across multiple reviews.
Location
9.3
Highlighted as wonderful with great views and accessibility.
Room Quality
8.75
Generally positive, although some noted room size could be improved.
Amenities
9.28
The pool and food options received positive remarks.
Value for Money
8.74
Considered fair for the services and quality provided, though some food prices were noted as high.
Food and Beverage
9.29
Food quality was repeatedly described as excellent.
Overall Experience
9.36
Guests reported a very satisfying experience, highlighting tranquility and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:52

Property Description

Luxurious Amenities
Panorama Family Hotel offers an outdoor pool in the summer, a spa centre and indoor pool in the winter. The property boasts a garden with ancient Thracian exhibits, a seating area, and stunning views of the surrounding nature.

Culinary Delights
Guests can savor traditional Bulgarian specialties and European cuisine at the on-site restaurant. For more dining options, another restaurant is just 5 km away, while the town of Zlatograd, 14 km away, offers a variety of grocery shopping and entertainment choices.

Convenience and Comfort
The air-conditioned rooms feature free WiFi, a balcony, satellite TV, a minibar, and a bathroom with a shower or bathtub. Guests can also make use of the fitness center and conference room, with free private parking available on site.

Book your stay at Panorama Family Hotel now for an unforgettable experience!

Important information:

Please note that the spa center and indoor swimming pool work from 15 September until 15 June. Please note that the indoor swimming pool is open only on Friday, Saturday and Sunday.

Please note that the outdoor swimming pool works from 15 June until 15 September.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for BGN 5 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for BGN 20 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 29 reviews
Cleanliness: 8.29
Service: 9.76
Location: 9.3
Room Quality: 8.75
Amenities: 9.28
Value for Money: 8.74
Food and Beverage: 9.29
Overall Experience: 9.36
E
Elena • couple • bg
10
Pros:

Прекрасно място за релакс и почивка! Чисто и уютно е в целия комплекс. Намира се на очарователно и скрито място в планината с невероятна гледка! Много любезен персонал, добър фитнес и спа. Чуват се само природни звуци, чист въздух и невероятно спокойствие. Интересни за разходка места в близост.

2026-06-23 • via Nuitee
P
Plamena • family_with_children • bg
10
Място за почивка в пълния си смисъл!
Pros:

Всичко ми хареса! Уютно и закътано местенце, издигнато над облаците. Тишина, спокойствие, уникална панорама.

Cons:

Единственото неудобство беше, че легловата база няма топла връзка с легловата база, на на фона всичко останало като предимства, това бледнее. :)

2026-06-14 • via Nuitee
K
Krasimira • couple • gb
10
2026-01-19 • via Nuitee
Z
Zara • extended_group • bg
8
2025-10-04 • via Nuitee
Стоян • family_with_children • bg
10
2025-09-10 • via Nuitee
V
Veselina • couple • bg
10
Препоръчвам с две ръце да посетите хотела. Мястото е чудесно, а гледката към планината просто величествена.
Pros:

Мястото беше страхотно. Да започнем първо с това че пътят до там беше добър и се стига лесно до хотела. Ние бяхме на приземния етаж и всичко беше чудесно в стаята. Храната беше много вкусна, а персоналът любезен и отзивчив.

Cons:

Единствен минус може да бъде ако сте с повече багаж и сте на някой от по горните етажи.

2025-09-08 • via Nuitee
Теодор Станчев • couple • bg
8
2025-09-07 • via Nuitee
T
Tanchev • couple • bg
10
2025-09-02 • via Nuitee
G
Guleva • extended_group • bg
10
2025-08-31 • via Nuitee
T
Todor • couple • bg
3
2025-08-28 • via Nuitee
D
Dimitrichka • couple • bg
9
Прекрасно място!
Pros:

Разкошно място! Закуската на блокмаса беше добра и разнообразна. Басейна е прекрасен - на покрива на Родопите!

Cons:

Единствената забележка е малкият размер на стаите.

2025-08-26 • via Nuitee
R
Raya • couple • bg
10
Спокойствие и релакс
Pros:

Персоналът беше изключително любезен, стаите - много чисти. Басейнът е голям и добре поддържан. Храната в ресторанта е вкусна.

Cons:

Всичко беше хубаво.

2025-08-26 • via Nuitee
R
Raya • couple • de
9
Pros:

Die Lage das Hotels ist toll, der Ausblick atemberaubend. Für alle die Ruhe und Entspannung suchen, genau das richtige. Das Personal war freundlich und hilfsbereit. Die Jungs am Pool haben alles hervorragend in Schuss gehalten und verdienen ein extra Punkt. Die Zimmer sind einfach eingerichtet, dennoch funktional und sauber. Die Preise im Restaurant sind etwas angehoben, das Essen hat uns gut geschmeckt. Wir hatten einen angenehmen Aufenthalt.

Cons:

Ein kleiner Kritikpunkt die Portiongröße beim Dessert (Kuchen) 😉

2025-08-24 • via Nuitee
V
Ventsislav • couple • bg
10
Pros:

Тишина и спокойствие,чист въздух, хубава храна, голям басейн и усмихнат персонал. Какво му трябва на човек.

2025-08-24 • via Nuitee
Цекова • couple • bg
9
2025-08-24 • via Nuitee
S
Stoyan • family_with_children • bg
10
Pros:

Много чисто, любезен персонал, страхотна гледка. Хубава храна в ресторанта.

Cons:

Водата в басейна беше студена, друго не се сещам.

2025-08-20 • via Nuitee
D
Daniel • couple • bg
9
Супер
Pros:

Спокойствие

Cons:

Ранно затваряне на басейна

2025-08-14 • via Nuitee
Даниел • couple • bg
9
Pros:

Чисто и приятно място.Страхотна гледка.

Cons:

Далече от в къщи и не мога да го посещавам по често.

2025-08-12 • via Nuitee
Марияна • couple • bg
10
Приятно изживяване
Pros:

Мястото на хотела е прекрасно- гледката, въздуха. Персонала е млад и любезен. Храната беше вкусна. Най-хубавото фрапе, което съм пила!

Cons:

Банята има нужда от по-старателно изчистване. Базата има нужда от освежаване, но като цяло, ние не сме взискателни и се фокусирахме върху положителните неща.

2025-08-08 • via Nuitee
M
Mavrodiev • young couple • bg
10
Exceptional
Pros:

The view.

2025-07-07 • via Nuitee