Hotel Jelena

Hotels
8.9 (1004 reviews)
Jovana Dučića 25 , Banja Luka , BA

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean accommodations
Rich breakfast
Cons:
Issues with room temperature
Lack of English-speaking staff
Inconsistent food quality

Categories

Cleanliness
8.93
Guests appreciated the clean and organized rooms.
Service
9.6
The staff received frequent praise for their friendliness and helpfulness.
Location
9.44
The hotel is well-located near shopping centers and city attractions.
Room Quality
8.19
Some reviews mentioned issues with room temperature and comfort.
Amenities
8.72
Basic amenities were available, although some guests noted issues like lack of space in bathrooms.
Value for Money
9.08
Many guests felt that the overall quality justified the price.
Food and Beverage
7.93
Breakfast was mentioned positively, but other food service had mixed reviews.
Overall Experience
9.3
Overall, the experience was positive with some areas noted for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:36

Property Description

Luxurious Accommodation
Hotel Jelena, located just 300 meters from Banja Luka's city centre, offers a luxurious stay with free WiFi, a restaurant, and a cozy on-site bar. Each air-conditioned room is elegantly furnished with a flat-screen TV, bathrobes, slippers, and a hairdryer for your comfort.

Convenient Amenities
Enjoy the convenience of free private parking during your stay at Hotel Jelena. Whether you are visiting Slatina, Prijedor, or catching a flight from Banja Luka Airport, located just 20 km away, our hotel provides easy access to nearby attractions.

Exceptional Service
Indulge in top-notch service and hospitality at Hotel Jelena. Book your stay now and experience a blend of comfort, convenience, and luxury in the heart of Banja Luka.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 1004 reviews
Cleanliness: 8.93
Service: 9.6
Location: 9.44
Room Quality: 8.19
Amenities: 8.72
Value for Money: 9.08
Food and Beverage: 7.93
Overall Experience: 9.3
F
Franci • solo_traveller • si
10
2026-09-08 • via Nuitee
I
Ivansek • extended_group • si
8
Zadovoljen .
2026-09-08 • via Nuitee
A
Abbas • extended_group • bh
7
Nice hotel, good location and has the potentialto be perfect
Pros:

The hotel is located in the emporium mall and its a very excellent location with 10 minutes walk from the center of town, hotel is clean and modern and has nice and comfortable furniture and clean and new bathrooms

Cons:

We were given a nice room in the beginning, that has a smart tv and on the first floor, but after some time we noticed that the air conditioning was not cooling at all, and also my parents room, and both the toilets stopped working properly, so they shifted us to a room on the ground floor the hotel has only ground and first floor, and the ac was better but not perfect and it didn’t have a smart tv

2026-09-03 • via Nuitee
S
Slobodan • solo_traveller • si
10
2026-09-02 • via Nuitee
S
Slobodan • couple • si
10
2026-09-02 • via Nuitee
A
Alexander • solo_traveller • ch
10
Preis Leistung 1A
Pros:

Top Unterkunft sehr komfortable Zimmer
Sehr freundliches Personal
Lage ist sehr zentral

Cons:

Nichts

2026-09-01 • via Nuitee
G
Goran • extended_group • me
10
2026-09-01 • via Nuitee
K
Kocbek • solo_traveller • si
8
2026-09-01 • via Nuitee
Дејан • solo_traveller • ru
10
2026-09-01 • via Nuitee
N
Nemanja • couple • rs
10
Very nice, will come again
Pros:

They have private parking and a restaurant and there are several stores right next to the hotel. I accidentally left about 100KM on the chair in the restaurant and the staff returned it to me when they found it

Cons:

Breakfast could have been a little better but its still good, rooms are small

2026-08-31 • via Nuitee
M
Milos • solo_traveller • rs
10
2026-08-31 • via Nuitee
T
Tina • extended_group • si
10
2026-08-31 • via Nuitee
H
hizar • solo_traveller • si
10
2026-08-31 • via Nuitee
C
Csaba • solo_traveller • hu
10
2026-08-30 • via Nuitee
G
Gojko • extended_group • rs
10
2026-08-30 • via Nuitee
E
Eva • extended_group • si
10
2026-08-29 • via Nuitee
J
Janjic • couple • hr
9
2026-08-25 • via Nuitee
Z
Zoran • solo_traveller • ch
8
2026-08-24 • via Nuitee
M
Miha • couple • si
9
2026-08-24 • via Nuitee
Z
Zorana • extended_group • rs
9
Objekat je zaista ok,kao i osoblje!
Pros:

Osoblje

2026-08-22 • via Nuitee