Ngati Ruanui Mountain Lodge

Hotels
9.1 (406 reviews)
998 Pembroke Road , Stratford , NZ
+64 6 765 6100

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Beautiful location
Cons:
Thin walls
Cold food
Lack of privacy

Categories

Cleanliness
8.55
Some guests mentioned issues like a cold room and no shower gel, which suggests lower cleanliness standards.
Service
10
Numerous reviews emphasized the friendliness and helpfulness of the staff.
Location
10
Multiple reviews highlighted the beautiful and convenient location, especially for hiking.
Room Quality
8.55
Rooms were described as okay, with mentions of noise and warmth issues.
Amenities
8.55
Basic amenities like coffee and tea available, but lacking utensils for dining in-room.
Value for Money
9.05
Value appreciated, though some critiques on food quality may slightly affect this perception.
Food and Beverage
8.55
Food quality received mixed reviews, with some guests mentioning cold food and tiny portions.
Overall Experience
9.55
Overall, guests had a wonderful experience but noted some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:53

Property Description

Scenic Retreat in Egmont National Park

Luxurious Amenities
Indulge in relaxation with a sauna and spa bath in every room. Unwind in comfort and style amidst the dense forest surroundings.

Culinary Delights
Savor delectable international cuisine at Mountain House Café and Restaurant. Let our top chefs tantalize your taste buds with a diverse menu, complemented by a selection of beer and wine.

Nature's Beauty
Immerse yourself in nature with nearby hiking tracks, including a trail 2,518 meters above sea level and a magical walk through the ‘Goblin Forest’. Discover the enchanting beauty of the surroundings.

Experience the ultimate blend of luxury and nature at Stratford Mountain House. Book now for an unforgettable retreat.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

9.1
Based on 406 reviews
Cleanliness: 8.55
Service: 10
Location: 10
Room Quality: 8.55
Amenities: 8.55
Value for Money: 9.05
Food and Beverage: 8.55
Overall Experience: 9.55
B
Brenda • couple • nz
8
2026-09-19 • via Nuitee
E
Eva • couple • au
10
Great location, great accommodation, great food, great service
Pros:

It was a fantastic experience from start to finish, from the pro-active call prior to arrival, to the very very friendly welcome, a nice and clean room that could be heated properly if wanted, large bed, the nook with a desk and view straight into Mt Taranaki (when visible - we were lucky enough to be able to), a nice bathroom with a large spa bath. we had dinner on site on one night with their brand new menu - and it was fantastic!! Way beyond what I had expected, tasty, good portions, attention to detail in the recipes and the presentation.
Joanne was very much looking after us, and she and the team made us feel genuinely welcome.
The location as such is amazing, peaceful and quiet, surrounded by the fascinating native dense forest, with walking tracks as short as 15mins and as ling as you like starting right at the lodge.
Overall, we genuinely enjoyed our 3 nights at the lodge, and can highly recommend it.

Cons:

I’m all in for constructive feedback; but there was nothing I would have wanted any other way.

2026-09-13 • via Nuitee
A
Amy • couple • nz
10
When the staff make the experience exceptional
Pros:

Location is insane!! Staff go the extra mile

Cons:

No mirror in rooms, small rooms

2026-09-11 • via Nuitee
K
Kevyn • couple • nz
9
A most worthwhile experience greatly enhanced by location and the staff.
Pros:

Breakfast and Dinner.

Cons:

Curfew on noise after a certain hour.

2026-09-06 • via Nuitee
M
Mandy Sark • solo_traveller • au
10
Pros:

Everything, place and location was amazing. Was super comfortable and warm.

Cons:

Nothing .

2026-08-31 • via Nuitee
Z
Zana • couple • nz
10
Great service and excellent quality accommodation. Location is outstanding
Pros:

Great service and excellent quality accommodation. Location is outstanding

Cons:

Nothing

2026-08-27 • via Nuitee
K
Kerry • solo_traveller • nz
9
Pros:

Freindly staff, great environment, great food. Awesome with fires going

2026-08-21 • via Nuitee
J
Jakub • couple • pl
10
Lovely stay, would definetly come back!
Pros:

Location, guest service, heated bathroom

2026-08-18 • via Nuitee
J
Julia • couple • nz
8
Pros:

Meals were great, service friendly and professional. When the snow came down the team stepped up in a calm manner and were really helpful when we had to relocate to another unit. Helped us pack the car and guided me patiently when I had to get the car out of the snow!

Cons:

I think it would be good to have a lower cost, lighter breakfast option, e.g. a self-help table with cereal, fruit and milk. We also didn't realise the place actually closed on Sunday night, so we didn't have a breakfast option on the Monday. A head's up would have meant we were prepared for this. But these are minor concerns compared to everything else that was so good.

2026-08-17 • via Nuitee
C
Charley • extended_group • nz
8
Pros:

Staff were amazing. Lounge and dining were great. Service was great. Bar was good and selection was good for both food and drinks.

Cons:

The rooms definitely could do with an update. For the price you would expect a bit more modern bedrooms. More heating needed, bigger TV and more blankets needed. The carpet and curtains need updating. The bathroom was very cold so perhaps under floor heating for winter would be good. And spa bath small and outdated.

2026-08-16 • via Nuitee
M
Megan • solo_traveller • nz
7
2026-08-04 • via Nuitee
S
Sarah • solo_traveller • nz
8
Pros:

Lovely room for reasonable price

Cons:

Dinner was disappointing, based on past meals here.

2026-08-02 • via Nuitee
K
Kobi • couple • nz
9
2026-07-19 • via Nuitee
S
Shirley • solo_traveller • nz
9
Pros:

Staff very friendly and helpful.
Lovely meal. Room clean and comfortable. Enjoyed our time there.
Did some very enjoyable walks 😊

2026-07-18 • via Nuitee
J
Joyce Hazel • couple • nz
10
2026-07-16 • via Nuitee
N
Nat • solo_traveller • nz
7
Pros:

The location of the lodge is unique, so close to Mt Taranaki, surrounded by forest area.

The food was excellent.

Cons:

Sadly, this accommodation didn't meet our expectations. I hope this feedback will be helpful for management to improve service where it's possible.

I was not able to book a restaurant online, no slots, had to phone the reception. The reception staff was not able to find my booking, it took some time. That's ok, it can happen but the next morning I've got a call from them, they were not aware of a conversation and a booking a day before, again they had difficulties to find my name. Guys, you have around 10 rooms only with maximum 10 clients names for bookings, it's not a Hilton Hotel, would appreciate a quicker service.

The main disappointment - we were given wrong rooms. One twin room and one double room were booked but we were given two doubles instead. It was not nice to return back to reception and wait for staff to prepare new rooms. I'm glad you were able to accommodate us as required but it would be nice to check booking confirmation on Booking.com before preparing rooms to avoid such mistakes.

The restaurant with fireplace is nice, it was almost empty though. We asked which table we should sit and the manager offered us the worst table near the kitchen door which was opened and closed by kitchen people frequently and it was quite distracting. I asked later if we could change the table and sit closer to the fireplace and they said yes - other tables were not reserved. It's so awkward - why we could not be offered a good table initially. Four people dining, higher check - probably customer service needs more attention there.

We were shocked when a young girl at the restaurant brought a cup that we asked for, holding it inside, touching it with fingers. It's not appropriate! Please teach, educate your workers. There is no excuse for such a service.

The rooms are not big but fine overall. We all were not comfortable with pillows though.

2026-07-14 • via Nuitee
S
Sabith • extended_group • nz
9
2026-07-13 • via Nuitee
S
Stuart • couple • nz
10
Had a wonderful time and enjoyed my stay.
Pros:

Lovely, helpful staff. Great views. High-quality restaurant was just a few steps from our room. Great location for a relaxing walk with a wonderful view.

Cons:

A bit of a drive to go shopping. Best to stay onsite and enjoy the restaurant.

2026-07-07 • via Nuitee
G
Glenyss • family_with_children • nz
10
Very good place to stay meals good comfort very good also
Pros:

Staff very helpful

2026-07-05 • via Nuitee
M
Martin • extended_group • gb
8
Fab location and comfy beds
Pros:

Great location and lovely staff

Cons:

Nothing

2026-07-04 • via Nuitee