Facilities

Free breakfast
Full-service spa
Proposal/romance packages available
Free bicycles on site
Fireplace in lobby
Free WiFi
24-hour front desk
Luggage storage
Continental breakfast
Designated smoking area
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Great amenities
Excellent location
Cons:
Limited elevator access for handicapped

Categories

Cleanliness
9.68
Rooms were noted as very clean and large, receiving high praise.
Service
10
Staff are extremely friendly, helpful, and provide excellent service throughout.
Location
9.68
Conveniently located for access to Angkor Wat and offers free tuktuk rides.
Room Quality
9.68
Rooms are spacious, well-maintained, and comfortable.
Amenities
9.68
Includes massage services, pool, and laundry, enhancing value.
Value for Money
10
Excellent value with included services and overall quality.
Food and Beverage
9.68
Breakfast received high praise, offering a wide variety.
Overall Experience
10
Overall a fantastic stay with numerous positive highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 21:26

Property Description

Luxurious Spa Experience
Indulge in massages, body treatments, and facials at our exquisite spa.

Gourmet Dining and Bar
Delight in delicious meals at the restaurant and snacks at the cafe. Unwind with a drink at the chic bar/lounge.

Elegant Rooms with Premium Amenities
Relax in uniquely decorated guestrooms with free minibar items and Smart TVs. Enjoy the comfort of a Select Comfort bed with Frette Italian sheets.

Pamper yourself at Shintana Saya La Maison.

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for lunch

  • General

    Guest accommodation is sealed after cleaning

See all policies

Location

Guest Reviews

9.8
Based on 1677 reviews
Cleanliness: 9.68
Service: 10
Location: 9.68
Room Quality: 9.68
Amenities: 9.68
Value for Money: 10
Food and Beverage: 9.68
Overall Experience: 10
K
Kadriye family_with_children de
10
Unvergesslich, sie haben uns als Gäste phantastisch fühlen lassen.
Pros:

Der Aufenthalt hat alle Erwartungen übertroffen, mit großem Abstand das beste Hotel in unserer Asien Tour. Es hat Boutique Charakter, klein aber fein. Sehr ruhig, toller Pool. Das Essen war phantastisch und insgesamt wunderbares Personal. Wir wurden abgeholt in einem sehr komfortablen Van , mit frischer Coconut Begrüßung während der Fahrt zum Hotel. Es sind diese wunderbaren Details. Die Zimmer und das Restaurant ist sehr geschmackvoll eingerichtet, genauso wie es auf den Bildern aussieht.
Sie haben unseren kurzen Aufenthalt für Angkor Wat unvergesslich gemacht. Den Tuk-tuk hat das Hotel organisiert. Der Fahrer hatte ausreichend Wasser und kühle Tücher zur Tour mitgenommen.
Wir haben das Familienzimmer genommen mit Verbindungstür.
Preis Leistungsverhältnis sehr gut.

Cons:

Alles war mehr als perfekt!!

2026-05-30 via Nuitee
S
Sandro couple ch
10
Pros:

Magnifique hôtel, très paisible et élégant. Les chambres sont grandes et joliment décorées.

Le service de blanchisserie inclus est un vrai plus. Le personnel est aux petits soins et toujours souriant Une adresse qu’on recommande sans hésiter !

2026-05-29 via Nuitee
N
Niels couple be
10
2026-05-29 via Nuitee
N
Nina Farina couple au
9
It was a very relaxing stay, the daily massages were such a treat.
Pros:

Attentiveness of the staff, always willing to help. Shout out to Noch and Binn for helping us while we were there.

Cons:

The aircon. We were moved twice because of aircon. Noch, was very helpful to find a room replacement. However, after 2 days the aircon in that room broke down. We got moved again to a room few doors down.

2026-05-28 via Nuitee
L
Liliia couple ae
10
Уезжать было грустно, потому что каждый сотрудник этого прекрасного места,за время пребывания ,уже стал другом . Благода
Pros:

Я всем рекомендую этот шикарный отель . Мне понравилось буквально все и даже придраться не к чему. Я была в полном восторге . Организовали и продумали буквально все Дизайн , чистота , сервис просто огонь 🔥, кухня на высоте , безопастность , щедрость и полный релакс .

2026-05-26 via Nuitee
R
Roland solo_traveller be
9
2026-05-25 via Nuitee
R
Rosalind couple us
10
Don’t miss this place - there’s nothing like it.
Pros:

As someone who has spent my entire career working in luxury hospitality and who has had the privilege of staying in many of the world’s leading hotels, I do not say this lightly: our experience with Santaya La Maison in Cambodia was exceptional from beginning to end.

This was an unexpected last minute trip to Cambodia, and from the moment we landed, the level of care and hospitality was immediately clear. Arriving at the airport to find a team member waiting with a personalised sign already set the tone. We were welcomed into a beautiful electric vehicle, our luggage was taken care of seamlessly, and we were offered chilled towels and fresh coconut water for the journey to the hotel. It was such a thoughtful and polished arrival experience, and after travelling extensively, those details matter.

When we arrived at the hotel, the welcome was equally warm. The team greeted us with another refreshing drink and cold towels before showing us to a stunning room complete with an outdoor shower and an enormous bath. The room felt luxurious yet calm, and immaculately maintained.

What impressed me most throughout our stay was the consistency. Luxury hospitality is not just beautiful design, it is attention to detail, maintenance, anticipation of guests’ needs and genuine warmth from the people delivering the experience. Santaya La Maison excels in all of these areas.

The gardens are absolutely beautiful, lush, green and impeccably cared for. Every part of the property feels loved and maintained to an incredibly high standard. The staff are among the kindest and most considerate people we have lever encountered. Nothing ever felt forced or scripted. If it started raining, someone would immediately appear with an umbrella. Every interaction felt thoughtful, natural and sincere. It is rare to find a team so genuinely invested in looking after guests.

Cons:

Loved everything.

2026-05-22 via Nuitee
A
Alexandre solo_traveller ch
9
Extrêmement agréable
Pros:

Hôtel de petite taille calme à 10 minutes en tuktuk du centre de Siem Reap.
Personnel exceptionnel et disponible.
Magnifique piscine chaude. Les massages inclus sont fabuleux.
La cuisine proposée le soir est délicieuse avec service impeccable.
Le cuisinier est également sur place au petit déjeuner avec réalisation de plat sur demande.
Réservation de tuktuk et taxi par l’hôtel sans encombre.
Bouteilles d’eau fournies.

Cons:

La chambre : climatisation trop bruyante. Pas d’accès facile depuis le lit à la lumière et au contrôle de la climatisation.
Pas de paroi de douche.

2026-05-21 via Nuitee
S
Shah couple gb
8
Wonderful stay despite criticism mentioned above
Pros:

Excellent & helpful staff

Cons:

(1) There was no door to the bathroom
(2) Very deep bath tub
(3) No milk provided in sachets to make tea with milk

2026-05-18 via Nuitee
C
Carlos couple cl
10
Super hotel
Pros:

El Hotel es fantástico, la atención es espectacular, estuvimos solo 2 noches, nos habríamos quedado mucho más. Nos dieron de regalo una botella de muy buen vino Chileno, un masaje para cada uno por día de alojamiento, el lavado de ropa es gratis… algo nunca visto en hoteles de tan alta calidad, además un diseño arquitectónico destacable . El mismo dueño nos dio la recepción, una gran persona

Cons:

Todo era bueno

2026-05-16 via Nuitee
M
Mikhail family_with_children ru
10
Pros:

Шикарный отель.

Комплименты, сервис, еда, персонал- всё прекрасно!

2026-05-14 via Nuitee
S
Sochariya solo_traveller kh
1
2026-05-13 via Nuitee
J
John couple gb
10
Perfect stay and we stayed for 5 nights.
Pros:

Great hotel warm friendly staff from the Gardner to the manager Bin. We had a very enjoyable stay nice and clean room and hotel good bed and air conditioning and great pool open till 10pm. The staff all tried to answer any question you had along with tips on the best things to do. Perfect stay for us.

Cons:

Nothing

2026-05-11 via Nuitee
G
Genevieve couple sg
9
Perfect place to relax after a hot day at Angkor Wat
Pros:

It’s a lovely private resort away from downtown bustle. We booked a package that included airport pickup, daily massages and laundry service, and it was amazing. The staff was super lovely and really went out of the way to make our stay comfortable.

Cons:

It’s not the fault of the hotel but guests should note there can be mozzies and flies outdoors. It’s completely unavoidable for a humid southeast Asian country.

2026-05-09 via Nuitee
Y
Yoan couple fr
10
Hôtel parfait!
Pros:

Le transfert compris entre l’aéroport et l’hôtel
La chambre était spacieuse avec un lit très confortable. La salle de bain également
La piscine est très jolie et le petit déjeuner assez diversifié
Le personnel était très gentil et disponible au besoin
Nous y avons passé un excellent séjour et avons découvert Siem Reap de manière tres agréable. L’hôtel étant a mis chemin entre le centre ville et Angkor Wat

Shintana Saya nous a permis de bien nous reposer après de longues journées de marche dans les temples et après des soirées bien arrosés (liées au nouvel an khmer!)

Cons:

Malgré le fait qu’ils soient inclus (1 par jour), n’étant pas un grand habitué des massages cambodgiens, je n’ai pas su profiter du moment 😅

2026-05-06 via Nuitee
I
Imee extended_group ae
10
An exceptional stay with warm, attentive service, seamless assistance from Emily, and outstanding value for money.
Pros:

We had a wonderful stay at the hotel. The staff were incredibly welcoming and attentive throughout. Emily stood out for her efficiency, helping us organize our activity schedule and transportation seamlessly. The service was impressive—staff consistently anticipated guests’ needs, often being ready to assist even before being asked. Overall, it was excellent value for money, and we highly recommend it. We genuinely have no complaints.

Cons:

None that I can think of.

2026-05-03 via Nuitee
T
Tobias couple ch
10
Simply excellent, and I truly hope I have the chance to come back again!
Pros:

A hidden gem right at the entrance of Angkor Wat, just a 10-minute tuk-tuk ride from the city center. The staff are exceptionally warm and welcoming, and I highly recommend booking a massage at the spa, it’s truly out of this world.

Cons:

Actually nothing, as an extensive traveller, I can say this has been one of the best places I have ever stayed at so far.

2026-04-30 via Nuitee
J
Joana couple pt
10
Perfect in every way.
Pros:

The staff is amazing. We had a package that included massages and the SPA was incredible as well. Even the drivers they organise for tours and just pick up and drop off are amazing and always on time. Would recommend to anyone staying in Siem Reap.

2026-04-28 via Nuitee
K
Kristjan couple ee
10
Pros:

A great hotel. Definitely recommend to stay here!

2026-04-27 via Nuitee
A
Avinash couple in
8
2026-04-27 via Nuitee