The Swan

The staff did not seem to care. The fan/cooler in the room was useless as it requires ice boxes and there weren't any. The room was very hot when I arrived as curtains were open and sun was streaming in. They refused to issue any refund so I disputed this through Visa under 'service not received.

Lack of sport that was advertised and obviously due to the age of the building no onsuite but these are minor quibbles

I am listing only things that the hos have conyrol over.
Poached eggs fully solid.
Pub music till late.

We felt the description on booking .com was not as accurate as it might have been . It should have stated No en-suite is available rather than shared bathroom It did not explain the bedrooms were directly above a popular an d possibly crowded outside bar area . It was described as a large bedroom which it was not and the shared bathroom was for three bedrooms but also down a short corridor through a door down a few steps and across a landing . The bathrooms were also cramped .Booking . Com might also have stated that the popular drinking hotel also held live music nights which were on the night we had booked for but we were not advised . I do not blame the hotel it was what it was, however we did feel the lack of facilities and overall standards were not well suited to the price per room . The members of staff we met was pleasant and I think understood why we decided not to stay .

Sometimes the sound of the bar can intrude if there is a DQ or karaoke

Shared bathroom is not my favourite but there were 2 bathrooms for 3 rooms so wasn’t an issue.

Parkin was an expensive nightmare. Do not park at Castle car park, cost £20 for a nights stay.

It wasnt very obvious from the wording on the booking.com listing that it was a shared bathroom.

It was a very clean shower room, but I wouldn't have booked it if I had realised. Note to self: scrutinise the small print!

The beds were poor quality and my husband's bed was very uncomfortable and noisy. It creaked and groaned with every movement. Bad nights sleep.

Geteilte Bäder (2 Stück für 3 Zimmer) außerhalb des Zimmers und es waren Einzelbetten (stand allerdings auch genau so auf der Buchungswebsite).
Dann gab es leider keinen Fön.
Aber das sind tatsächlich Kleinigkeiten, die nicht schwer ins Gewicht fallen

this will sound bad, BUT
the scent plug ins, (everywhere) made me feel sick (what you trying to hide)
the very dusty prams and decor, what's that all about??
the mattress was slopping to one side, so did not get much sleep, had not been turned for years probably.
the tower fan, was making a winning noise so bad I had to turn it off, and I like white noise.
I understand money is tight in every business, the town can't make much money from what I seen,

however even though the hotel, was ok, I think the management needs to have a look at the very dated rooms, yes it's a old building, but that don't mean everything within the building got to be a 100 years old also.

they try and I give them that, but come on it's 2026, not 1980s

Lack of en-suite bathroom not a problem, 2 bathrooms shared between 3 rooms is fine for a short stay, but a basin in the room would be useful.

Shared bathroom.

On Friday night loud music from the bar made it impossible to sleep until after 12.30am. On Saturday night, loud music continued till 11.40. The owner was entirely unsympathetic for the loud noise problem endured by myself and the occupant in the room next to mine. On these music nights, the rooms are not suitable for letting.

Mattress was a little on the solid side for me.