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Facilities
Property facilities
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Terrace
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Soundproof rooms
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Ironing service
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Packed lunches
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Non-smoking throughout
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
Review Highlights
Categories
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Property Description
Convenient Location
Located just 500 meters from the popular Iulius Mall, Hotel Rao offers a prime spot on one of Cluj-Napoca's bustling streets. With free Wi-Fi and private parking, guests can easily explore the city and its attractions.
Comfortable Accommodation
The spacious rooms at Hotel Rao feature wooden floors, cozy seating areas, and work desks for convenience. The tiled and heated bathrooms provide a touch of luxury for a relaxing stay.
Accessible Amenities
Guests can kick start their day with a delicious breakfast, ensuring a great start to their adventures. Additionally, with public transport connections a mere 200 meters away, reaching the city center is a breeze.
Book your stay at Hotel Rao today for a memorable experience in Cluj-Napoca!
Please note that free private parking spaces are subject to availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not possible).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
Location
Guest Reviews
The room looked acceptable at first glance.
The location was convenient for my visit to Cluj.
I have visited Cluj more than eight times and have stayed in eight different hotels, ranging from three-star to five-star properties. Unfortunately, this was by far the worst experience I have had.
Although the room initially looked fine, it was not worth the money. The wall beside the bathroom appeared to have suffered water damage in the past and had simply been painted over. Damp powder and debris kept falling from the wall and left my luggage dirty.
The bathroom layout was extremely poor. The toilet was squeezed into a very small space, and the shower door opened directly against the toilet, making it inconvenient and uncomfortable to use.
What disappointed me most was the service. I arrived about ten minutes before 1 pm, having already arranged an early check-in through Booking.com. Before even asking about my reservation, the receptionist told me in an unfriendly and angry tone that check-in was only at 2 pm. After checking my booking, she questioned where I had made the reservation, as though I had done something wrong, and continued interacting with me in a hostile manner.
Good customer service costs nothing, and guests should feel welcomed when they arrive. Unfortunately, between the poor condition of the room and the attitude at reception, I do not feel this hotel offers good value for money.
Out of all the hotels I have stayed in during my visits to Cluj, this was by far the worst experience. I would not stay here again and would not recommend it to others.
No welcome and nice goodbye at all. I do not know how they get those 5 star reviews.
Personalul amabil și curățenia.
Pentru micul dejun ar trebui să se mai diversifice felurile de mâncare.
Das Essen im Hotel war super!!!
Das Personal super freundlich und hilfsbereit!
Beau cafe nimic zero
Sehr freundliches und immer bemühtes Personal.
Das Zimmer und die Betten waren top.
Auch das Gazefenster war gut, dann konnte man gut nachts auch die Fenster öffnen.
Das Badezimmer war nicht sauber.
Die Dusche und fie Scharniere defekt.
Das Frühstück hat noch Potential, war aber ausreichend.
După aproape 9 ani, am regăsit același hotel cochet. Am rămas la fel de plăcut impresionat de cameră si baia spațioase, designul interior, micul dejun bufet diversificat și tot personalul amabil. Am putut parca în fața hotelului.
Totul a fost foarte bine
Totul!!!!....este superb la voi si mereu ma simt confortabilă!!!...este deja a doua oara cand ma cazez la voi si cand o sa vin data viitoare cu siguranță tot la Rao o sa rezerv!
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