Hotel Tell and Apartments

0 star– A Horrifying Experience, No Proper Support, and a Holiday We Will Never Forget for the Wrong Reasons

Our experience at Tell Hotel and Apartments was absolutely appalling. What was supposed to be a beautiful holiday in Switzerland turned into a frightening, stressful and deeply upsetting experience that affected our enjoyment of the entire trip.

On the second day of our stay, my husband developed multiple bites affecting his face, back, neck and feet. His reaction became increasingly concerning, with blisters developing and starting to ooze. As you can imagine, seeing your partner’s skin react like this while you are in a foreign country, far away from home, is genuinely frightening. I was terrified about what would happen if his reaction became severe or he developed anaphylaxis while we were abroad. Instead of enjoying our holiday, I found myself worrying about his health and safety.

We had travelled with Swiss Airlines, and this was the only accommodation where we had settled in and spent time sitting and sleeping. Although the exact source of the bites was never definitively established, the circumstances understandably raised serious concerns about the bedding and the possibility of a pest problem.

What made this experience even worse was the hotel’s response. We felt our concerns were completely dismissed, and the hotel denied that the bites had come from its beds. It was only late at night, after I made it clear that I would go to the tourism office and formally raise the matter, that we were moved to another room. Why did it have to reach that point before action was taken? Guests should not have to threaten escalation just to have a serious concern addressed.

We also felt completely let down by Booking.com. When something this distressing happens during a holiday, you naturally expect the booking platform to help you resolve the situation and provide meaningful support. Unfortunately, we did not feel adequately supported by them either.

Es wird mit dem Pub geworben auf der Internetseite obwohl es nicht zu dem Hotel gehört. Die Zimmer waren schmudelig. Wir haben hier nicht übernachtet sondern buchten noch am selben Abend ein anderes Hotel.

1) The room was dirty
2) Things were not organized and I could spot some
insects on the floor
3) Lights in the toilet go off when you shower, since
the sensor in it is not efficient

Maintenance on this room was severely lacking. The toilet seat was missing. The seal on the shower door was not adequate so water leaked out on the floor. It must have been like this for a long time because the floor under the tile is so soft I worry that the whole thing will collapse into the var below. There are not enough electrical outlets in the room. There was an additional door stashed in the room, possibly awaiting installation as the bathroom door appeared to be borrowed as it had what looked like a peep hole in the lower half. This first floor room is above the bar so you do have a flight of stairs to drag your suitcases up and music from downstairs can be heard into the night. The location was actually in quaint Matten which was a bite of a hike from the train station.

Todo excelente

O código de acesso ao apartamento tem que ser menos complexo.

Incredibly outdated and not an entirely safe system for checking in

The room seemed to be dark. I guess maybe bec of the bedsheet was black and floor was always squeaking when we walk

WhatsAppでのサービスのやり取りでは、アプリのセキュリティ問題で機能しない私にとって大問題だったし、アナログ的に口頭でスタッフに要求のメッセージを紙面で示しても、通じてなく、結果、バスタオル、バスマットの手配が為されなく困った。

While I did look at the previous reviews, I never imagined it would be this bad.
The hosts rarely replied, 2 out 3 nights there was music until 12 am and when I messaged about it, they never read it.
Got no check out instructions, the check in for some reason was based on an envelope clipped to the outside of the building. I was called after falling a spleen by the host because some other guests got their envelopes mixed
The shower was a horror story, the rooms was generally dirty, I personally didn’t trust even the sheets.
Don’t just walk away from this, run

NO ELEVATOR

Everything was excellent

No elevator

After arriving, I read some of the other reviews, many of which were quite negative. I cannot confirm or comment on issues mentioned by other guests that I did not personally experience, but there were several things from my own stay that I feel could be improved.

Despite the name, this is not really a hotel, as there is no reception or breakfast, although this was made clear in the email before arrival. What was not made clear was that there is a bar directly underneath the accommodation. I found that I needed to keep my windows closed at night in order to get a good night's sleep.

The shared kitchen itself was a useful facility and was clean, but the equipment and contents could do with being checked more regularly. For example, during my stay there appeared to be only knives available rather than a full selection of cutlery. One of the drawers also contained several broken glass vases, which seemed rather odd and should really be removed.

The lighting and electrical setup in my room could also be improved. There was a wall-mounted bedside lamp, but it was not connected to a socket, making it unusable. The kettle cable was too short to reach a socket from the side table, so I had to place the kettle on the floor to use it. The electrical setup generally did not inspire confidence, with several appliances connected to one extension lead that was left dangling partway up from the floor.

My biggest disappointment was not being provided with an Interlaken Guest Card, which is normally available to overnight guests and provides free or discounted public transport and other benefits in the area. I contacted the accommodation to query this but received no response. There was also no follow-up or communication to ask how my stay was. Overall, the accommodation met my basic needs, but there are a number of relatively straightforward things that could be improved, particularly the kitchen equipment, electrical setup and communication with guests.