Children allowed
Pets allowed

Facilities

Supervised childcare/activities
Shopping on site
Ski storage
Ski-in/ski-out access
Billiards or pool table
Free wired internet
Access to nearby indoor pool
Access to nearby outdoor pool
Ski equipment rentals on site
Ski lessons on site
See all facilities

Review Highlights

Pros:
Friendly staff
Good food and services
Great location
Cons:
Cleanliness issues
Some menu items disappointing

Categories

Cleanliness
7.8
On a second glance, the hotel room was not entirely clean.
Service
9.3
The staff was very friendly and attentive.
Location
9.3
Great location, close to the cable car.
Room Quality
8.8
Standard quality for this hotel tier.
Amenities
9.3
Indoor/outdoor pool and spa services were available.
Value for Money
8.8
Good price for the services offered.
Food and Beverage
8.3
Food was very good but one dessert did not meet expectations.
Overall Experience
8.8
Overall, a pleasant stay with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 22:47

Property Description

Stunning Alpine Retreat

Luxurious Accommodations: The Crystal VAYA Unique boasts rooms with large windows and balconies, providing breathtaking views of the Ötztal Alps. Some rooms even offer panoramic mountain views, ensuring a truly immersive experience.

Culinary Delights: Indulge in a culinary journey that blends traditional flavors with modern twists. The hotel's cuisine is a delightful fusion of the past and present, promising a memorable dining experience for guests.

Ski-in, Ski-out Convenience: With direct access to the Obergurgl/Hochgurgl ski area, guests can easily explore 110 km of pristine slopes ranging from 1,800 to 3,080 meters above sea level. After a day of skiing, unwind at the après-ski bars or cozy mountain huts nearby.

Experience the epitome of alpine luxury at The Crystal VAYA Unique. Book your stay now for an unforgettable mountain getaway.

Important information:

If you arrive with children, please inform the property about their number and age. You can use the Special Requests box when booking or contact the property directly.

Please note that when booking more than 5 rooms different cancelation policies may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 16 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 884 reviews
Cleanliness: 7.8
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 9.3
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 8.8
V
Vladislav • couple • de
8
2026-06-03 • via Nuitee
S
Slawomir Robert • family_with_children • pl
8
Jest dobrze, ale jest potencjał na lepiej.
Pros:

Nowoczesny, czysty hotel, położony bezpośrednio przy ośrodku narciarskim. Pokoje przestronne z balkonem. Basen, SPA, restauracja, bar, podziemny garaż dodatkowo płatny. Jedzenie raczej średnie - jeśli oczekujesz lokalnych dań, to nie otrzymasz. Personel bardzo pomocny i miły.

Cons:

Bardzo gorąco w pokoju, regulacja niestety nie funkcjonowała.

2026-05-26 • via Nuitee
H
Holger • family_with_children • de
8
TOP
Pros:

Lage

Cons:

Die engen Parkplätze

2026-05-26 • via Nuitee
C
Claudia • family_with_children • ch
10
Super Erholung durch Sport, gutem Essen und Wellness! Wir kommen gerne wieder.
Pros:

Perfekte Lage. Freundliches, professionelles Team an Rezeption, Restaurant, Housekeeping und Wellness. Essen war abwechslungsreich, frisch und leckere. Grosse Auswahl beim Frühstück!

Cons:

Zu wenige bzw. sehr enge Parkplätze im Haus, aber das öffentlichen Parkhaus um die Ecke war eine gute Alternative mit der dieser kleine Makel problemlos kompensiert werden konnte.

2026-05-26 • via Nuitee
C
Carsten • solo_traveller • dk
9
2026-05-18 • via Nuitee
P
Peter • couple • de
9
2026-04-26 • via Nuitee
W
Wolfgang An • solo_traveller • de
8
Pros:

Es war im allgemeinen sehr git. Tolle Lage. Toller Wellnessbereich.

Cons:

Aber bei den Mahlzeiten hat man schon deutlich gemerkt, dass es das letzte Öffnungswochende war.
Wobei ich natürlich denke, dass ihr euch alle die freie Zeit redlich verdient habt!
Also es soll keine riesige Kritik sein, nur als kleine Anmerkung

2026-04-23 • via Nuitee
W
Wayne • family_with_children • gb
9
Great location, room, food and pool facilities
Pros:

Awesome spot. Highly recommend
Close to the slopes
Great food
Great pool for the kids to play

2026-04-20 • via Nuitee
S
Stacey • family_with_children • gb
9
2026-04-20 • via Nuitee
A
Andreas • solo_traveller • de
8
2026-04-19 • via Nuitee
F
f7fc79c9277d7254be4b719dbd8a0531 • extended_group • de
8
Insgesamt ein feiner Aufenthalt!
Pros:

Sehr gute Lage u. korrekte Ausstattung!

Cons:

Speisesaal auf schnellen Durchsatz organisiert!

2026-04-18 • via Nuitee
6
616b1ea839187261dd1d64b357f9c4b8 • extended_group • de
7
2026-04-17 • via Nuitee
6
67a97cb2ecf172ee2838b18dc0df56f3 • couple • at
8
2026-04-16 • via Nuitee
5
509b90a46833724bce30dca69ef76e78 • couple • de
10
Pros:

Lage, Service, Ambiente wahnsinnig gut.

2026-04-16 • via Nuitee
F
fb8ef6afb18a72c00bbbe1d1ffe4d4bb • solo_traveller • de
9
2026-04-13 • via Nuitee
5
5859597468a073cb1ee25caa7fa6dc9c • family_with_children • de
9
Enjoyable stay
Pros:

Staff are kind and helpful. Plenty of facilities compared to other hotels in the area. Good food, lots of options. Cosy rooms with interesting layout. Very soft beds.

Cons:

Ski room is basic and lacked boot drying facilities (floor also slippery... I slid and hurt my wrist). Pool area wasn't so clean, even first thing in the morning.

2026-04-12 • via Nuitee
K
Katrin • family_with_children • at
8
Eine Reise wert
Pros:

Super Lage

Cons:

Teilweise lauwarme Speisen am Buffet

2026-04-11 • via Nuitee
S
Sunitha • family_with_children • in
9
Good property but could do better with vegan options and water generosity
Pros:

Decent property

Cons:

Limited Vegan option

2026-04-08 • via Nuitee
S
Sabine • family_with_children • de
10
2026-04-08 • via Nuitee
P
pavol • family_with_children • sk
10
2026-04-07 • via Nuitee