Maxx Phnom Penh Downtown By H World

Hotels
•
MAXX
8.9 (96 reviews)
No.67, Street 105, Sangkat Beong Prolet , Phnom Penh , kh

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Free

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent staff
Caring service
Cons:
Poor service attitude
Breakfast quality issues

Categories

Cleanliness
8.35
Service quality attitude noted negatively.
Service
9.85
Excellent and caring staff. Special mention to Stephen. Attentive and efficient.
Location
8.85
Standard quality for this hotel tier.
Room Quality
8.85
Standard quality for this hotel tier.
Amenities
8.85
Standard quality for this hotel tier.
Value for Money
8.85
Standard quality for this hotel tier.
Food and Beverage
8.35
Breakfast could be improved and be more international.
Overall Experience
9.25
Overall good experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:01

Property Description

Modern & Luxurious Accommodation:
Experience modern and luxurious accommodation at Marco Polo Hotel in Phnom Penh. The air-conditioned rooms offer city views and are equipped with amenities like a flat-screen TV, minibar, and en suite bathroom for a comfortable stay.

Convenient Location:
Strategically situated near Naga World Shopping Centre and Tuol Sleng Genocide Museum, Marco Polo Hotel is the ideal choice for travelers wanting to explore the city. The proximity to Royal Palace, Riverfront Park, and the airport makes it a convenient option for both leisure and business travelers.

Excellent Services:
Enjoy a range of services at Marco Polo Hotel, including a 24-hour front desk, complimentary parking, and a business centre for your convenience. The friendly staff is always ready to assist with luggage storage, currency exchange, and airport transfers, ensuring a hassle-free stay.

Book your stay at Marco Polo Hotel now for a memorable experience in Phnom Penh!

Important information:

The property's food and beverage outlet is currently going through renovation works. The hotel apologize for any inconvenience caused.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 96 reviews
Cleanliness: 8.35
Service: 9.85
Location: 8.85
Room Quality: 8.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 9.25
L
Lan • extended_group • kh
6
TRỌN VẸN
Pros:

HOTEL KHÔNG CÓ BỮA ĂN SÁNG

Cons:

PHÒNG CÓ MÙI THUỐC LÁ

2026-05-19 • via Nuitee
C
Chou • extended_group • kh
9
2026-05-02 • via Nuitee
M
Mick • solo_traveller • ca
10
Pros:

Friendly and accommodating staff.

Cons:

Someone smoked in the elevator. I suggest stronger efforts to stop or prevent such behaviour.

2026-05-01 • via Nuitee
暐暐 • couple • tw
10
Pros:

服務人員

Cons:

無

2026-03-11 • via Nuitee
S
Sara • couple • at
9
Pros:

Lage war super und die Zimmer groß und sauber!

2026-01-30 • via Nuitee
L
Lay • couple • kh
1
2026-01-27 • via Nuitee
S
Sara • couple • at
9
2026-01-25 • via Nuitee
Z
Zxinmou • solo_traveller • tw
1
Pros:

No

Cons:

服務品質態度

2026-01-20 • via Nuitee
K
Kah Hou • couple • my
9
2025-12-17 • via Nuitee
S
SHIEN-KUO • solo_traveller • tw
10
2025-12-10 • via Nuitee
W
WEI • couple • kh
10
2025-11-20 • via Nuitee
M
Mick • solo_traveller • ca
10
Pros:

Excellent and caring staff. Special mention to Stephen. Attentive and efficient.

Cons:

Breakfast could be improved and be more international.

2025-08-13 • via Nuitee
F
Fei Pu • couple • kh
8
2025-07-27 • via Nuitee
J
Jie • solo traveller • jp
10
Exceptional
2025-06-10 • via Nuitee
M
Mick • review category business travellers • ca
10
Customer service is excellent. Especially Vesna.
Pros:

Helpful and attentive staff. Fast check in and check out.

Cons:

The breakfast restaurant was occasionally overcrowded. A polite sign could be displayed to remind guests to wear appropriate attire (no bath robe or pyjama) and to speak quietly, helping to ensure a pleasant dining experience for everyone.

2025-06-01 • via Nuitee
K
Kevin • review category business travellers • nz
10
Exceptional
2025-05-06 • via Nuitee
J
Jozef • review category business travellers • vn
3
CHINESE hotel in nice down town location
Pros:

Nicely designed hotel and friendly (though not very competent) staff but please note it is a CHINESE hotel that made very limited accommodations for Western travellers

Cons:

strictly CHINESE hotel, despite appearances, so do not expect much extra if you are not

2025-05-01 • via Nuitee
M
Ming • young couple • kh
8
Very good
2025-03-18 • via Nuitee
M
Mick • review category business travellers • sg
8
Very good
Pros:

Spacious and clean room. Friendly and attentive staff.

Cons:

Noisy breakfast environment. Digest a signage in different languages to remind guests to keep their voice level down, especially when using their mobile devices.

2025-01-05 • via Nuitee
J
Joan • young couple • gb
10
Very comfortable . Majority of staff are friendly
Pros:

The breakfast is exceptional

Cons:

N/A

2024-12-15 • via Nuitee