Holiday Inn Washington by IHG

Hotels
Holiday Inn Hotels & Resorts
8.1 (3026 reviews)
Emerson , Washington , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable bed
Great breakfast
Cons:
Cleanliness issues
High drink prices
Some rooms outdated

Categories

Cleanliness
7.04
Several reviews mention dirty rooms with signs of age, and mould present.
Service
9.01
Consistent praises for friendly and helpful staff.
Location
9.05
Multiple positive mentions regarding the hotel's convenient location.
Room Quality
7.5
Some rooms praised for comfort, but several complaints about run-down appearance.
Amenities
8.03
Free parking, good breakfast options noted, though some items are considered overpriced.
Value for Money
7.49
Good value as a budget option for some, but concerns about drink prices.
Food and Beverage
8.54
Breakfast and dinner well-reviewed, but some inconsistency reported.
Overall Experience
8.11
General satisfaction with the stay, balancing pros and cons mentioned in reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:23

Property Description

Convenient Location
Located just off junction 64 of the A1(M), the Holiday Inn Washington is perfectly situated less than 12 miles from Newcastle, Sunderland, and Durham, offering easy access to all three vibrant cities.

Modern Amenities
Enjoy a comfortable stay in air-conditioned rooms equipped with work desks, tea/coffee making facilities, hairdryers, and satellite TV with pay-per-view channels. Stay connected with free Wi-Fi and take advantage of the free on-site parking.

Dining Options
Indulge in modern British cuisine at Traders Restaurant while admiring views of the hotel's grounds. The stylish lounge and bar area offer a variety of dishes throughout the day, and don't forget the convenience of 24-hour room service.

Experience convenience, comfort, and great dining options at the Holiday Inn Washington - book your stay now!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 3026 reviews
Cleanliness: 7.04
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 8.03
Value for Money: 7.49
Food and Beverage: 8.54
Overall Experience: 8.11
G
Gerald solo_traveller gb
9
2026-08-08 via Nuitee
S
Sydney couple gb
8
Everything was satisfactory overall
Pros:

Breakfasts were good with plenty variation

Cons:

Could not get bbc on television

2026-08-08 via Nuitee
N
Naeematu couple gb
8
2026-08-07 via Nuitee
C
Christopher solo_traveller gb
8
Pros:

Great location just off A1 close to lots of attractions and Newcastle and Sunderland. Friendly staff happy to give us early check-in. It was my birthday and when room was cleaned chocolate cake and fruit was left. plenty of free parking.

Cons:

Double bed seemed really small and very soft

2026-08-07 via Nuitee
Z
Zuber solo_traveller us
7
Pros:

It is in a quiet location.

Cons:

The room was a bit exiguous for a coupe and a child.

2026-08-07 via Nuitee
S
Stephen solo_traveller gb
9
Lovely hotel great breakfast my granddaughters thought it was fantastic
Pros:

Good location excellent courteous staff in every job

Cons:

Nothing to be fair

2026-08-07 via Nuitee
T
Thushyanthy family_with_children gb
9
2026-08-06 via Nuitee
M
Mark couple nl
9
2026-08-06 via Nuitee
S
Sarah couple gb
5
2026-08-06 via Nuitee
D
Damian family_with_children gb
9
Pros:

Friendly staff and excellent choice , very attentive to my 5 year old son .

Cons:

nothingGood staff , great location for me and good food as i eat in the restaurant on the Friday evening

2026-08-05 via Nuitee
K
karin solo_traveller gb
9
Lovely hotel worth the money . Felt very safe .
Pros:

Lovely comfortable bed and room . Very clean . Excellent it has a hair dryer and ironing board . Also loved that check out was at 12 on weekends .

Cons:

No bottled water in bedroom or biscuits .
I tasted the water in the evening which had being at reception all day and evening was disgusting. Surely should be changed . The lemons in the lemon water had seen its days .

2026-08-05 via Nuitee
L
Lawrence family_with_children gb
10
2026-08-04 via Nuitee
M
Matt couple gb
8
2026-08-04 via Nuitee
D
Danielle solo_traveller gb
10
2026-08-04 via Nuitee
E
EnglishJack solo_traveller gb
10
A refreshing break in Washington.
Pros:

The Illy espresso machine was a nice touch as were the wide selection of teas and coffees.
The mattress was just right and the quality of the bed linen was impeccable as were the pillows.
There was a bath and when in shower mode the shower was really powerful.
The curtains were sufficient to black out the room if desired.
There was also an on site gym and a restaurant and parking was free.

Cons:

Nothing.

2026-08-04 via Nuitee
C
Claire87H solo_traveller gb
9
Pros:

Fast check in and check out, staff all very friendly and helpful. Breakfast was lovely, room service was spot on.

2026-08-04 via Nuitee
S
Steve couple gb
8
Pros:

Clean easy to access

2026-08-03 via Nuitee
M
Martyn Chung solo_traveller gb
9
Excellent overall
Pros:

Comfort & Breakfast

Cons:

Lift was faulty, having to press floor and doors opening

2026-08-03 via Nuitee
M
Michelle solo_traveller gb
7
2026-08-03 via Nuitee
C
Christine couple gb
9
2026-08-03 via Nuitee