Holiday Inn Washington by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.1 (2957 reviews)
Emerson , Washington , gb

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable bed
Great breakfast
Cons:
Cleanliness issues
High drink prices
Some rooms outdated

Categories

Cleanliness
7.04
Several reviews mention dirty rooms with signs of age, and mould present.
Service
9.01
Consistent praises for friendly and helpful staff.
Location
9.05
Multiple positive mentions regarding the hotel's convenient location.
Room Quality
7.5
Some rooms praised for comfort, but several complaints about run-down appearance.
Amenities
8.03
Free parking, good breakfast options noted, though some items are considered overpriced.
Value for Money
7.49
Good value as a budget option for some, but concerns about drink prices.
Food and Beverage
8.54
Breakfast and dinner well-reviewed, but some inconsistency reported.
Overall Experience
8.11
General satisfaction with the stay, balancing pros and cons mentioned in reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:23

Property Description

Convenient Location
Located just off junction 64 of the A1(M), the Holiday Inn Washington is perfectly situated less than 12 miles from Newcastle, Sunderland, and Durham, offering easy access to all three vibrant cities.

Modern Amenities
Enjoy a comfortable stay in air-conditioned rooms equipped with work desks, tea/coffee making facilities, hairdryers, and satellite TV with pay-per-view channels. Stay connected with free Wi-Fi and take advantage of the free on-site parking.

Dining Options
Indulge in modern British cuisine at Traders Restaurant while admiring views of the hotel's grounds. The stylish lounge and bar area offer a variety of dishes throughout the day, and don't forget the convenience of 24-hour room service.

Experience convenience, comfort, and great dining options at the Holiday Inn Washington - book your stay now!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.1
Based on 2957 reviews
Cleanliness: 7.04
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 8.03
Value for Money: 7.49
Food and Beverage: 8.54
Overall Experience: 8.11
R
Rebecca • extended_group • gb
8
2026-07-25 • via Nuitee
H
Hall • solo_traveller • gb
10
Pros:

Staff in restaurant were excellent very helpful and even had time for you well done

2026-07-25 • via Nuitee
J
James • solo_traveller • gb
9
2026-07-25 • via Nuitee
S
Susan • solo_traveller • gb
9
2026-07-25 • via Nuitee
P
Philippa • solo_traveller • gb
8
Get what you paid for
Pros:

It did what was expected, clean and ok for a night

Cons:

There were signs in the door stating they sold coffee, but there were no facilities to get a coffee, other holiday inns I’ve stayed in all had free coffee in reception area, I was willing to pay but there was nothing

2026-07-25 • via Nuitee
M
Mark • solo_traveller • gb
10
2026-07-24 • via Nuitee
P
Patricia • solo_traveller • gb
9
staff friendly and helpful
Pros:

Ideal for a break

2026-07-24 • via Nuitee
A
Alexander • solo_traveller • gb
8
Got to say staff were excellent especially two shift managers in the dining area
Pros:

Easy access to local areas

Cons:

Room and sofa bed makes it pretty tight

2026-07-23 • via Nuitee
S
Stephan • solo_traveller • fr
7
Pros:

Chambre agréable,  et bon petit déjeuner.
Le dîner était bon mais beaucoup trop salé

Cons:

Le prix payé n'est pas celui prévu par Booking et impossible d'obtenir une facture. L'hôtel nous demande de voir avec booking .....

2026-07-22 • via Nuitee
D
Debra • couple • gb
9
Cons:

Instant coffee in the room is a bit dated , better quality coffee would have been nice .

2026-07-22 • via Nuitee
K
Katie • extended_group • gb
10
2026-07-21 • via Nuitee
J
JEFFERY • couple • gb
7
What you’d expect from a room and stay of the type and at this budget.
Pros:

Convenient situation

Cons:

It was all fine

2026-07-20 • via Nuitee
S
Susan • solo_traveller • gb
10
2026-07-20 • via Nuitee
D
dower • solo_traveller • gb
8
Cons:

Problem booking in and key not working to room

2026-07-20 • via Nuitee
M
Michelle • couple • gb
8
Ok stay nothing special.
Pros:

Location great for us, quiet rooms and has everything you need.

Cons:

Stayed here many times, breakfast was not as good as usually is, only one lift working, shower not very powerful.

2026-07-19 • via Nuitee
M
Michelle • couple • gb
7
Alright to put your head down
Pros:

Stayed many times over the years location is good for us. Room was exactly as requested

Cons:

Breakfast was not upto usual standard.
Price elevated yet standards not necessarily the same.
Shower not powerful enough
Only 1 lift working

2026-07-19 • via Nuitee
M
Mohammed • family_with_children • gb
6
Lone star
Pros:

Lounge area, good size room.

Cons:

Smell in the room was awful and didn't change my beding on the second day of stay , they just made the bed with the same bedding the day before, so just saying before we took the room did we get the same bedding from the previous person who had the room before us. Just saying, did cross my mind.

2026-07-19 • via Nuitee
C
Christine • couple • gb
9
Pros:

Location & food was excellent

Cons:

Bed was a bit uncomfortable and tbe TV jn tbe room wasnt working properly

2026-07-19 • via Nuitee
J
Jane • solo_traveller • gb
10
2026-07-19 • via Nuitee
P
pearsonmeist • solo_traveller • gb
9
2026-07-16 • via Nuitee