UTM Hotel & Residence

Hotels
8.1 (3761 reviews)
NO 8 JALAN MAKTAB KAMPUNG DATUK KERAMAT , Kuala Lumpur , my
+60 13-939 6821

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Convenient location
Affordable pricing
Cons:
Cleanliness issues
Limited food variety

Categories

Cleanliness
7.43
Negative sentiment regarding cleanliness reported in multiple reviews.
Service
8.4
Standard quality for this hotel tier.
Location
8.94
Frequent positive remarks about convenient access to food and attractions.
Room Quality
7.89
General approval of room conditions with minor issues reported.
Amenities
8.42
Decent amenities available, including spacious rooms.
Value for Money
7.88
Considered affordable for the quality and amenities provided.
Food and Beverage
7.43
Comments about limited variety and quality of food options.
Overall Experience
8.4
Overall satisfaction indicated despite some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:33

Property Description

Outdoor Swimming Pool, Garden, and Restaurant: Enjoy a refreshing swim, relax in the garden, and indulge in delicious meals at our on-site restaurant.

City Views and Comfortable Rooms: Experience comfort and convenience in our air-conditioned rooms with city views, equipped with a desk and TV.

Delicious Breakfast Options: Start your day right with a daily breakfast offering buffet, continental, and Asian choices.

Experience a relaxing stay at UTM Hotel & Residence - book now to enjoy our amenities and convenient location in Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 3761 reviews
Cleanliness: 7.43
Service: 8.4
Location: 8.94
Room Quality: 7.89
Amenities: 8.42
Value for Money: 7.88
Food and Beverage: 7.43
Overall Experience: 8.4
I
Ilyani • solo_traveller • my
8
2026-07-25 • via Nuitee
A
ABDUL RAHMAN • couple • my
10
2026-07-25 • via Nuitee
N
Nadiya Misri • solo_traveller • my
10
The shower gel sooooooo niceeee
Pros:

All

Cons:

Nothing

2026-07-24 • via Nuitee
M
Mohd • extended_group • my
9
2026-07-24 • via Nuitee
M
Mohd • family_with_children • my
9
2026-07-24 • via Nuitee
M
Muhammad Ihsan • extended_group • my
10
2026-07-23 • via Nuitee
T
Ts Dr Ramesh Zaidi • solo_traveller • my
10
2026-07-23 • via Nuitee
Y
Yeoh • couple • my
8
Pros:

All o.k

Cons:

The safety of the room window is not safe for kids.

2026-07-23 • via Nuitee
M
mohamed • solo_traveller • my
6
2026-07-23 • via Nuitee
M
Muhammad Ihsan • couple • my
10
2026-07-23 • via Nuitee
F
Faizal Khalid • extended_group • my
9
Great for resting and staycation
Pros:

Good

2026-07-23 • via Nuitee
A
Anneli • family_with_children • ee
7
Pros:

Spacious studio.

2026-07-23 • via Nuitee
M
mazidah • solo_traveller • my
10
2026-07-22 • via Nuitee
D
Dato Hj Mohd Redzuan • couple • my
10
2026-07-22 • via Nuitee
M
mazidah • solo_traveller • my
10
2026-07-22 • via Nuitee
A
Abd latip • couple • my
6
2026-07-21 • via Nuitee
N
Nurnaterah • family_with_children • my
8
A comfortable stay with excellent facilities, though the check-out experience needs improvement.
Pros:

Great breakfast, excellent location, and overall a pleasant stay. Would definitely stay here again.

Cons:

Overall, the stay was pleasant, and the check-in experience was excellent. The staff during check-in were very friendly, welcoming, and helpful, making us feel comfortable from the start.
However, the check-out experience was quite disappointing. The staff on duty did not appear customer-friendly and seemed unfriendly, with no smile or warm greeting despite us being polite and smiling throughout the interaction. Hopefully, the hotel can improve the consistency of its customer service.

2026-07-20 • via Nuitee
A
Ariff • solo_traveller • my
10
2026-07-20 • via Nuitee
K
khairul azman • family_with_children • my
10
2026-07-19 • via Nuitee
A
AdaFaizMJ • solo_traveller • my
10
Pros:

All

Cons:

Slippery corridor between banquet hall to tower 4

2026-07-19 • via Nuitee