The Hand & Sceptre by Innkeeper's Collection

Hotels
8.2 (1448 reviews)
The Hand & Sceptre, London Road , Southborough , GB

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Family rooms
Garden
Bar
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Cons:
Cleanliness issues
High prices

Categories

Cleanliness
6.69
Numerous mentions of cleanliness issues in rooms and bathrooms.
Service
9.16
Many reviews highlighted friendly and helpful staff.
Location
8.7
Location was often praised, being convenient for nearby attractions.
Room Quality
7.65
Mixed sentiments; some rooms were described as cozy, while others needed cleaning.
Amenities
8.18
Standard amenities mentioned, but some noted the need for maintenance.
Value for Money
8.14
Good pricing for services provided, but some meals were considered overpriced.
Food and Beverage
8.69
Food quality received positive reviews, but prices were noted as high.
Overall Experience
8.36
Overall satisfaction but with significant cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:18

Property Description

Luxurious Accommodation
The Hand & Sceptre by Innkeeper's Collection offers fully refurbished rooms with Hypnos beds, modern design, and en-suite bathrooms with powerful showers and premium toiletries.

Gastronomic Delights
Indulge in fresh, seasonal cuisine at The Hand and Sceptre pub, serving modern British dishes with a Mediterranean twist. Don't forget to try their traditional Sunday roast and enjoy drinks on the terrace overlooking Southborough green.

Explore the Surroundings
Located in the scenic High Weald Area of Outstanding Natural Beauty, this 18th-century hotel is just a short drive from Royal Tunbridge Wells. Visit nearby attractions like Groombridge Place Gardens, Lamberhurst Vineyards, and Hever Castle for a memorable stay.

Book now for an unforgettable experience at The Hand & Sceptre by Innkeeper's Collection!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 1448 reviews
Cleanliness: 6.69
Service: 9.16
Location: 8.7
Room Quality: 7.65
Amenities: 8.18
Value for Money: 8.14
Food and Beverage: 8.69
Overall Experience: 8.36
T
Terence • solo_traveller • gb
6
Visiting in Kent.
Pros:

Location

Cons:

Expensive food and drinks

2026-09-18 • via Nuitee
R
Robyn • couple • au
9
A well priced stay with a very good restaurant.
Pros:

Due to it’s location, having the restaurant is a positive. The room was adequate and clean. Perfect for our needs.

Cons:

Our room did not have a refrigerator.

2026-09-18 • via Nuitee
L
Lisa • couple • gb
10
2026-09-16 • via Nuitee
S
Stuart • solo_traveller • gb
8
2026-09-15 • via Nuitee
R
Richard • couple • gb
10
Great location. Friendly and helpful staff. Clean and comfortable rooms. Excellent food.
2026-09-14 • via Nuitee
J
Janette • solo_traveller • gb
9
Its my second time there and I would definitely return (although not in the summertime!)
Pros:

hotel staff are really friendly and diner was great

Cons:

Its my second time there and although it wasnt a particularly hot day the room was still very warm

2026-09-14 • via Nuitee
C
Colin • solo_traveller • ie
6
2026-09-13 • via Nuitee
M
Martin • solo_traveller • gb
8
Pros:

Clean, comfortable room and friendly staffN/A

Cons:

N/A

2026-09-13 • via Nuitee
H
HELENE • couple • fr
10
2026-09-12 • via Nuitee
N
Naznin • family_with_children • gb
6
Short one night stay
Pros:

Location

Cons:

Cleanliness, dated property. Lack of care

2026-09-12 • via Nuitee
V
Vickery • solo_traveller • gb
10
Pros:

Rooms were superb staff amazing and food was beautiful

Cons:

Nothing

2026-09-12 • via Nuitee
L
Lynn • solo_traveller • gb
7
Pros:

Comfortable

Cons:

WiFi not secure, my email got hacked during my stay.

2026-09-11 • via Nuitee
D
Daniel • solo_traveller • gb
8
Pros:

Nice room.

Cons:

The food in the restraunt was poor.

2026-09-11 • via Nuitee
G
Graham • solo_traveller • gb
8
2026-09-11 • via Nuitee
P
Paul • solo_traveller • gb
10
Great stay, great friendly staff
Pros:

All good, lovely stay

Cons:

Didn’t know how much breakfast was

2026-09-11 • via Nuitee
T
Tricia • solo_traveller • gb
8
2026-09-10 • via Nuitee
J
Jess • couple • gb
8
Nice but no breakfast
Pros:

As before the hotel is clean and has everything you need, dinner in the restaurant is good but very expensive. Staff are friendly, easy check in.

Cons:

Frustratingly we asked specifically when breakfast started when we checked in, we were told 7am on Saturday and 8am on Sunday, so as we needed to be somewhere we would only have a chance to get breakfast on Saturday, when we came down on Saturday at 730am we were told no its 8am.

2026-09-10 • via Nuitee
J
Jayne • couple • gb
10
Lovely overnight stay in this fab pub, food excellent.
Pros:

Really lovely room in fab pub

Cons:

Nothing

2026-09-09 • via Nuitee
S
Sue • couple • au
7
Good pub stay for use when visiting local area
Pros:

The location suited our needs and the room was clean and quiet with tea and coffee facilities in the room. The pub itself is very good.

Cons:

We stayed in July during one of the heatwaves and there was no air circulation with only a very small fan and the windows could not open far enough to allow the cooler night air in , so the room stayed hot and stuffy all night.

2026-09-08 • via Nuitee
P
Philip • solo_traveller • gb
10
2026-09-08 • via Nuitee