The Serai Cottage Downtown Hotel

Hotels
6.8 (428 reviews)
PT38723 JALAN LAPANGAN TERBANG , Kuala Terengganu , MY

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Family rooms
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Staff cooperation
Swimming pool
Cons:
Cleanliness issues
Room size and comfort

Categories

Cleanliness
5.26
Cleanliness not so good. No room and toilet ventilation produce uncomfortable smells.
Service
7.73
Staff baik boleh beri kerjasama.
Location
8.27
The location nearest to city and more facilities.
Room Quality
6.22
Bilik yang kurang selesa dan kecil berbanding harga yang sama ditempat lain.
Amenities
7.25
Swimming pool.
Value for Money
6.21
Harga yang diberikan sepatutnya disertakan dengan sarapan pagi.
Food and Beverage
6.76
Booking without breakfast.
Overall Experience
6.73
Average experience; few areas require improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:43

Property Description

Outdoor Swimming Pool and Free WiFi
Experience relaxation in our outdoor swimming pool and stay connected with our complimentary high-speed WiFi during your stay at The Serai Cottage Downtown Hotel.

Convenient Amenities
Enjoy the convenience of free private parking, a 24-hour front desk, and a snack bar for a quick bite or a refreshing drink at any time during your visit.

Comfortable Rooms with Modern Amenities
Relax in our cozy rooms equipped with flat-screen TVs and private bathrooms for a comfortable stay at The Serai Cottage Downtown Hotel.

To experience convenience, comfort, and relaxation in Kuala Terengganu, book your stay at The Serai Cottage Downtown Hotel now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.8
Based on 428 reviews
Cleanliness: 5.26
Service: 7.73
Location: 8.27
Room Quality: 6.22
Amenities: 7.25
Value for Money: 6.21
Food and Beverage: 6.76
Overall Experience: 6.73
N
noor asikin • solo_traveller • my
5
Pros:

kolam yang besar..anak suka.

Cons:

dapat bilik depan jalan..x boleh tidur..bising.. bunyi kenderaaan sampai pagi.

2026-09-19 • via Nuitee
S
Suhaliza • solo_traveller • my
6
2026-09-18 • via Nuitee
A
Azrin Hasri • solo_traveller • my
7
2026-09-11 • via Nuitee
N
Nur Natasya • extended_group • my
8
2026-09-10 • via Nuitee
T
tengku ahmad zulkarnain • solo_traveller • my
7
2026-09-07 • via Nuitee
B
Baba • extended_group • my
7
2026-08-28 • via Nuitee
S
Siti Sarah • couple • my
8
2026-08-27 • via Nuitee
C
Che soh • solo_traveller • my
8
2026-08-26 • via Nuitee
Z
Zuraida • family_with_children • my
6
Pros:

tempat penginapan dekat dengan tempat yg saya nak pergi, ok ... anak2 boleh bermain kolam dekat bahagian bawah belakang bangunan. ramai org luar yg datang bermain dan belajar berenang,

Cons:

sarung bantal berbau sikit

2026-08-24 • via Nuitee
A
Abdul Razak • couple • my
4
2026-08-19 • via Nuitee
A
amimza • extended_group • my
6
2026-08-17 • via Nuitee
A
Anis Aida • couple • my
8
Good, love it, recommended
Pros:

I like the swimming pool, the facilities also feels like a mixture of village and modern vibes.

2026-08-16 • via Nuitee
M
Muhammad Nurul Jamil • solo_traveller • my
1
Pros:

Location

Cons:

I had a terrible stay here. The room was far from clean and smelled uncomfortable. Most of the hotel amenities were damaged and filthy. The bedsheets and pillowcases were dirty and had a bad smell, showing a complete lack of proper housekeeping. I would not recommend staying here.

2026-07-23 • via Nuitee
O
Omar • solo_traveller • my
7
2026-07-02 • via Nuitee
M
Maizul • solo_traveller • my
9
2026-07-02 • via Nuitee
M
MOHD NORISHAM • family_with_children • my
5
2026-06-28 • via Nuitee
K
KPM-Guru • extended_group • my
2
xselesa
Pros:

xsuka…

Cons:

gambar nampak bersih…atas katil ada rambut…tilam tidak selesa

2026-06-28 • via Nuitee
A
Amin Marwan • family_with_children • my
3
Need to improve
Pros:

Location easy to access

Cons:

1. WiFi connection always problem.
2. Improve on safety inside the room. Poolside room, no safety lock inside.
3. Should provide basic complimentary, i.e. Coffee & tea, mineral watern.

2026-06-23 • via Nuitee
A
Arif • solo_traveller • my
5
Pros:

Nothing but pls make it look vibrant looks back

2026-06-16 • via Nuitee
M
Mohd Rahizam • solo_traveller • my
3
Dont stay at this place.
2026-06-11 • via Nuitee