The Serai Cottage Downtown Hotel

Hotels
6.8 (424 reviews)
PT38723 JALAN LAPANGAN TERBANG , Kuala Terengganu , my

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Family rooms
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Staff cooperation
Swimming pool
Cons:
Cleanliness issues
Room size and comfort

Categories

Cleanliness
5.26
Cleanliness not so good. No room and toilet ventilation produce uncomfortable smells.
Service
7.73
Staff baik boleh beri kerjasama.
Location
8.27
The location nearest to city and more facilities.
Room Quality
6.22
Bilik yang kurang selesa dan kecil berbanding harga yang sama ditempat lain.
Amenities
7.25
Swimming pool.
Value for Money
6.21
Harga yang diberikan sepatutnya disertakan dengan sarapan pagi.
Food and Beverage
6.76
Booking without breakfast.
Overall Experience
6.73
Average experience; few areas require improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:43

Property Description

Outdoor Swimming Pool and Free WiFi
Experience relaxation in our outdoor swimming pool and stay connected with our complimentary high-speed WiFi during your stay at The Serai Cottage Downtown Hotel.

Convenient Amenities
Enjoy the convenience of free private parking, a 24-hour front desk, and a snack bar for a quick bite or a refreshing drink at any time during your visit.

Comfortable Rooms with Modern Amenities
Relax in our cozy rooms equipped with flat-screen TVs and private bathrooms for a comfortable stay at The Serai Cottage Downtown Hotel.

To experience convenience, comfort, and relaxation in Kuala Terengganu, book your stay at The Serai Cottage Downtown Hotel now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

6.8
Based on 424 reviews
Cleanliness: 5.26
Service: 7.73
Location: 8.27
Room Quality: 6.22
Amenities: 7.25
Value for Money: 6.21
Food and Beverage: 6.76
Overall Experience: 6.73
O
Omar • solo_traveller • my
7
2026-07-02 • via Nuitee
M
Maizul • solo_traveller • my
9
2026-07-02 • via Nuitee
K
KPM-Guru • extended_group • my
2
xselesa
Pros:

xsuka…

Cons:

gambar nampak bersih…atas katil ada rambut…tilam tidak selesa

2026-06-28 • via Nuitee
M
MOHD NORISHAM • family_with_children • my
5
2026-06-28 • via Nuitee
A
Amin Marwan • family_with_children • my
3
Need to improve
Pros:

Location easy to access

Cons:

1. WiFi connection always problem.
2. Improve on safety inside the room. Poolside room, no safety lock inside.
3. Should provide basic complimentary, i.e. Coffee & tea, mineral watern.

2026-06-23 • via Nuitee
A
Arif • solo_traveller • my
5
Pros:

Nothing but pls make it look vibrant looks back

2026-06-16 • via Nuitee
M
Mohd Rahizam • solo_traveller • my
3
Dont stay at this place.
2026-06-11 • via Nuitee
N
NOR AIN • solo_traveller • my
9
2026-06-04 • via Nuitee
W
WAN SARINA • solo_traveller • my
7
2026-06-02 • via Nuitee
R
Razali • extended_group • my
7
Pros:

No

Cons:

No

2026-06-01 • via Nuitee
N
Nurhayati Binti • solo_traveller • my
5
Pros:

Facility not good,aircond Kotor dan tak sejuk😔cadar macam tak tukar sebelum check-in,lantai pun tak bersih..kolam macam berbahaya sebab anak sampai Luka di jari kaki..harga mcm hotel rm50 pulak😅kena pernambaik kan keadaan bilik sebab mcm usang sangat..banyak barang dah kena tukar baru..tilam nipis

2026-06-01 • via Nuitee
A
Ali • solo_traveller • my
9
Pros:

Dkt dgn kawasan makan

2026-05-31 • via Nuitee
N
Noorshakira • solo_traveller • my
9
2026-05-29 • via Nuitee
M
Mohd Izham • couple • my
8
2026-05-29 • via Nuitee
M
MUHAMAD BUKARY • solo_traveller • my
8
2026-05-18 • via Nuitee
R
Rabbani • solo_traveller • my
1
2026-05-09 • via Nuitee
A
Azis • couple • my
7
2026-05-07 • via Nuitee
K
Kah Hiung • solo_traveller • my
3
Pros:

Nothing

Cons:

Poor room, noisy

2026-05-04 • via Nuitee
Z
Zulhairi • extended_group • my
7
2026-05-04 • via Nuitee
W
Wan muhd zul hilmi • couple • my
2
Dissapointing
Pros:

The staff..cheerful and helpful

Cons:

The room
Looks like it hasnt been maintained properly
Dirty floor stinky pillow

2026-05-02 • via Nuitee