Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
See all facilities

Review Highlights

Pros:
Beautiful location
Excellent breakfast
Spacious rooms
Cons:
Limited dining options
Somewhat crowded
Entertainment focused on specific demographics

Categories

Cleanliness
9
Wunderschön & sehr saubere Unterkunft.
Service
9.5
Staff praised for excellent service, especially the reception and bar staff.
Location
9.5
Beautiful location, highly desirable.
Room Quality
8.5
Rooms were spacious but mentioned as somewhat dated.
Amenities
9
Good children’s facilities and pools, but entertainment is limited.
Value for Money
9
Good value, but some dining aspects could be improved.
Food and Beverage
8
Food quality mixed; some satisfactory dishes, but overall disappointing.
Overall Experience
9.5
Overall a very good hotel experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:45

Property Description

Luxurious Accommodation
Grecotel Marine Palace & Aqua Park offers tastefully decorated rooms, studios, and bungalows surrounded by fragrant gardens, each equipped with modern amenities and stunning views.

Award-Winning Dining
Indulge in a variety of cuisines with the hotel's all-inclusive dining options, including Greek, Mediterranean, and Asian dishes. Don't miss out on the award-winning organic restaurant, Agreco, offering the best of Cretan cuisine.

Exciting Amenities
Enjoy 6 swimming pools, an aqua park with slides, and a range of sports facilities. Unwind at the spa center or explore boutiques and shops on-site. With 24-hour services and medical care, your comfort is ensured.

Experience the ultimate blend of luxury and leisure at Grecotel Marine Palace & Aqua Park. Book now for an unforgettable stay!

Important information:

Credit Card and ID Presentation:

Guests must present the same credit card used for the booking, along with a photo ID or passport of the cardholder upon check-in at the hotel.

Payments Over €500:

According to the legislation (Law 3842/2010, paragraph 3 of Article 20), partial or full settlement of invoices exceeding €500 in cash is prohibited. All payments exceeding this amount must be made by credit or debit card or via bank transferPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 832 reviews
Cleanliness: 9
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 9
Food and Beverage: 8
Overall Experience: 9.5
H
Heena • family_with_children • gb
6
Great staff - watch out for hidden charges
Pros:

Great breakfast spread. As a vegetarian, lunch options were always better than dinner.
Staff were very friendly

Cons:

Booking.com suggests all restaurants are included in all inclusive - they are not, only the buffet is included.
Booking.com also suggests a minibar in your room - this was a fridge with 1 bottle of water you have to refill yourself for the duration of your stay.
We were missold the hotel by booking.com

The rooms are quite dated and the bedsheet constantly slips off the bed.

Considering this is a family friendly hotel, there are stairs to go everywhere, even the bedrooms. If I was on my own with my baby, I would struggle to get anywhere, especially our room.

2026-06-05 • via Nuitee
V
Vagelis • solo_traveller • gr
10
2026-06-05 • via Nuitee
T
Thomas • solo_traveller • de
10
Pros:

Die Lage, die Pools, das Essen

Cons:

Die Zimmerausstattung war OK aber etwas karg

2026-06-05 • via Nuitee
לויאן • couple • il
10
2026-06-04 • via Nuitee
G
Gilad • family_with_children • il
10
2026-06-04 • via Nuitee
T
Tran • family_with_children • fr
8
2026-06-03 • via Nuitee
M
Muhammad • family_with_children • il
9
Good value
Pros:

Overall, we had a pleasant stay at the property and enjoyed our trip. The accommodation was comfortable, well-maintained

Cons:

The pool facilities were clean and well maintained; however, the water was quite cold during our stay, which made it less comfortable for extended swimming, especially for children. Despite this, the pool area itself was pleasant and enjoyable.

2026-06-03 • via Nuitee
A
Alex99900 • solo_traveller • fr
10
Pros:

Le petit déjeuner est parfait, le complexe rien a dire

2026-06-01 • via Nuitee
A
Alex99900 • solo_traveller • fr
10
2026-06-01 • via Nuitee
A
Alex99900 • solo_traveller • fr
10
Pros:

Le personnel, l'équipement, tout était parfait, petit clin d'œil a Nantia qui vous accueille pour manger avec toujours le grand sourire

2026-06-01 • via Nuitee
E
Ericka • solo_traveller • gb
10
Pros:

Everything was top tier! From staff to food, the pools and rooms were very clean!

2026-05-30 • via Nuitee
G
Gharam • family_with_children • il
8
2026-05-30 • via Nuitee
E
Ed • solo_traveller • gb
9
Pros:

The team, the food and the schedule of opening times.

Cons:

It felt like the kids often waited for rings in the water park, perhaps more are needed. Also, it was difficult to book a restaurant, we tried on the second day and there was very little options left. Also we thought we had booked the same apartment as last year but the one we had didn't have a separate toilet of the main living space.

2026-05-28 • via Nuitee
J
Julia • solo_traveller • no
9
Pros:

We had a wonderful stay at this hotel and would definitely recommend it to families with children!
The hotel itself is super clean and absolutely beautiful. The whole area feels very well maintained, and we really loved the surroundings. There are many pools, a nice beach owned by the hotel, and an even more beautiful beach with crystal clear water just nearby.
The food was good, and the staff were always friendly and helpful. Special thanks to Anastasia working in the main restaurant. One of the highlights for us was the Asian restaurant, absolutely amazing! We also loved that pedal boats were free to use, which was such a fun activity for the whole family.
There are two aquaparks, which the kids (and adults) really enjoyed, although one of them had extremely cold water compared to everywhere else.
We were also pleasantly surprised with a free room upgrade without even asking. Our room in Casa Marina was spacious and beautiful, with a bathtub in the sleeping area and an incredible sea view from both the terrace and balcony. We also really appreciated being allowed a later checkout because of our late flight.
The hotel is especially great for kids. There were self-service popcorn, snacks, ice cream, and drinks, plus small children’s buffet tables where kids could take food themselves. The entertainment was fun, and the bouncy castle was a big hit.

Cons:

A few small things could be improved:
• Fitted sheets would be much better. The sheets in our room were smaller than the bed and constantly slipped off.
• The pillows could be more comfortable.
• The lifeguard at the main pool was always on his phone instead of paying attention to the pool area.
• During evening shows, guests receive cushions to sit on because the seating area is uneven stone. Unfortunately, some people took many cushions at once, 5 or 6, leaving none for others, and we sometimes had to sit directly on the cold stones. It would be nice if staff could help manage this a bit better, but they've said they can't do anything about it.
• In the main restaurant, plates were occasionally not fully clean

But overall, we truly loved our stay. The positives far outweighed the negatives, and we would happily come back again!

2026-05-27 • via Nuitee
S
Sigrid • family_with_children • ee
7
Nice family-friendly hotel.
Pros:

Plenty to do with a kid. Staff was friendly. Rooms were clean. Very family-friendly. Food was good.

Cons:

There was only one water bottle in the room, and you had to fill it up yourself, but filling stations weren't very many. There was only one public toilet on the property, I guess.

2026-05-24 • via Nuitee
A
Adi • family_with_children • ch
8
Overall great stay with young kids. Friendly staff and decent food quality
Pros:

Excellent staff and cleanliness.Nice location close to a village which has supermarket and pharmacy

Cons:

Some facilities are aging. Breakfast and dinner gets extremely busy as only 1 restaurant is available under all inclusive

2026-05-22 • via Nuitee
E
ESTELLE • couple • fr
10
Parfait pour se reposer et profiter du soleil au mois de mai.
Pros:

Cet hôtel est exceptionnel !
Il y a de nombreuses restaurant et bars. La nourriture est bonne et les cocktails également !
Le personnel est hyper sympa et fais en sorte que votre séjour se passe à merveille.

Cons:

La température de l'eau reste un peu froide au mois de mai, mais l'établissement n'est pas responsable !

2026-05-20 • via Nuitee
H
Helga • family_with_children • is
8
2026-05-18 • via Nuitee
E
Eihab • solo_traveller • de
10
Toll :)
Pros:

Nette Personal. 5 Sterne Hotelausstattung. Alles in Detays gedacht.

Cons:

Nichts

2026-05-18 • via Nuitee
R
remy • solo_traveller • fr
10
Pros:

Aquapark, professionnalisme et gentillesse du personnel, localisation, le buffet, les restaurants. Tous les services en général.

Cons:

Insonorisation des chambres.

2026-05-17 • via Nuitee