Bezel Bungalow Nuwara Eliya

Hotels
1 (1 reviews)
Parame Under Bank New House Bambarakela , Nuwara Eliya , lk
chamath48@gmail.com

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Family rooms
Garden
Hiking
Car hire
See all facilities

Review Highlights

Cons:
Poor coordination and lack of accountability in managing confirmed bookings
Inconvenience caused during the trip

Categories

Cleanliness
5.5
Cleanliness was not specifically mentioned in the review.
Service
3
Poor coordination and lack of accountability in managing confirmed bookings.
Location
6
Located in Nuwara Eliya.
Room Quality
5.5
No feedback on room quality provided.
Amenities
5
No feedback on amenities provided.
Value for Money
3
Inconvenience caused due to the property's lack of coordination.
Food and Beverage
5.5
No feedback on food and beverage services provided.
Overall Experience
3
Highly disappointing experience with poor coordination and lack of assistance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-28 16:16

Property Description

Scenic Location: Nestled in the picturesque town of Nuwara Eliya, just 5.1 km from Gregory Lake.
Comfortable Accommodation: Each room features a cozy seating area, private bathroom, and free toiletries.
Convenient Amenities: Enjoy free private parking, a shared kitchen, and a 24-hour front desk for a hassle-free stay.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

1
Based on 1 reviews
Cleanliness: 5.5
Service: 3
Location: 6
Room Quality: 5.5
Amenities: 5
Value for Money: 3
Food and Beverage: 5.5
Overall Experience: 3
S
Senarath • young couple • lk
1
Room Not Available Despite Confirmation – Poor Coordination
Cons:

We made a confirmed reservation through Booking.com for one night—check-in on 16th April 2025 and check-out on 17th April 2025. The booking was completed on 15th April 2025, and we received a confirmation from Booking.com. Upon arriving in Nuwara Eliya on 16th April, I contacted the property (Bazel Bungalow) to inquire about our reservation, only to be informed that no such booking existed in their system.

Despite providing the booking details, we were told that there were no available rooms, as the property was fully booked. As a result, we had to make alternative arrangements at another hotel at the last minute. This experience was highly disappointing and showed a lack of accountability in managing confirmed bookings, which caused considerable inconvenience during our trip.

Afterwards, the property cancelled our booking without offering any proper explanation or assistance, further adding to the frustration.

2025-04-29 • via Nuitee