Family Hotel Relaxa

Hotels
7.4 (66 reviews)
16 Yordan Popmihaylov Street , Sapareva Banya , bg

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Multiple amenities available
Cons:
Dirty towels
Unfriendly staff
Misleading descriptions

Categories

Cleanliness
4.54
Negative comments about dirty towels and overall cleanliness affected the experience.
Service
9.01
Standard quality for this hotel tier.
Location
9.05
The location received positive remarks, making it convenient for guests.
Room Quality
7.5
Some issues with comfort and bedding quality were mentioned.
Amenities
7.53
Amenities mentioned included pools and sauna; however, some were misleading.
Value for Money
7.49
Several complaints about misleading descriptions; affects perceived value.
Food and Beverage
6.54
Issues with breakfast and food freshness were highlighted.
Overall Experience
7.51
The overall stay was less than satisfactory due to various issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:57

Property Description

Mountain Views and Spa Retreat
Located in Sapareva Banya, Guesthouse Relaxa offers stunning mountain views and a complimentary spa center with a hot tub, steam bath, and sauna.

Cozy Rooms with Terraces
Each room at Guesthouse Relaxa comes with a TV and a private terrace boasting beautiful mountain views. The rooms also feature private bathrooms with showers for added comfort.

Delicious Dining and Nearby Attractions
Guests can savor a drink at the bar or indulge in authentic Bulgarian cuisine at the on-site restaurant. Additionally, the property is conveniently close to the town's largest public outdoor swimming pool with mineral water.

Experience relaxation and comfort at Guesthouse Relaxa - book your stay now for a memorable getaway!

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for 50% of the adult rate per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for 100% of the adult rate per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 66 reviews
Cleanliness: 4.54
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 7.53
Value for Money: 7.49
Food and Beverage: 6.54
Overall Experience: 7.51
M
Milena • couple • gb
3
2026-06-20 • via Nuitee
Цвети • solo_traveller • bg
10
Горещо го препоръчвам
Pros:

Хареса ми дамата на рецепцията, беше много мила с нас. Предупреди ни да пазим сребърните си бижута от водата и в случай, че потъмнеят как да си ги почистим без да ги нараним. Също така дамата в ресторанта беше много мила. Апартамента беше много чист и подреден. Спато беше превъзходно, водата в джакузито е топла. Сауната е малка, но бързо стопля.

2026-06-19 • via Nuitee
N
Ninkova • solo_traveller • bg
7
2026-06-16 • via Nuitee
A
Alex • extended_group • bg
6
2026-06-03 • via Nuitee
Тодорова • couple • bg
10
2026-05-27 • via Nuitee
K
Kemerov • solo_traveller • bg
8
2026-05-25 • via Nuitee
L
Lilyana • family_with_children • bg
9
Great place, beware the dog.
Pros:

Clean, good location, friendly staff

Cons:

There is a big dog that walks freely inside the place. While the dog is sweet and I like animals it was uncomfortable for my little kid. Some people with allergies might have issue with it. Upon our arrival it was the dog that opened the hotel door, no people around, I was afraid.

2026-05-22 • via Nuitee
АНЕТА Т • solo_traveller • bg
6
Pros:

Стаята беше с удобно разпределение

Cons:

Ресторанта но храната беше вкусна

2026-05-16 • via Nuitee
J
Jelka • couple • si
5
Dobro izhodišče za izlete in termalno kopališče.
Pros:

Hotel je blizu kopališča. Soba ima balkon. Dobiš kopalni plašč.

Cons:

Dovozna pod do hotela je v zelo slabem stanju. Zajtrk ni samopostrežni, dobiš kavo in dva kosa kruha s šunko in na vrhu zapečeno umešano jajce, ter narezane kumarice. Začne se zelo pozno, šele ob 9,00.

2026-05-12 • via Nuitee
D
Dochka • family_with_children • bg
10
2026-05-07 • via Nuitee
Наталия • couple • bg
6
Pros:

Апартаментът беше приятен, доста голям. Мястото - удобно, близо до басейни и ресторанти в града.

Cons:

Не разбирам защо е разрешено за домашни любимци, при положение, че кучето на домакинята, което обитава мястото, почти не ги допуска да влизат/излизат. То се разхожда свободно навсякъде. Във фоайето е доста мръсно, разхвърляни вещи, косми и т.н. Ние бяхме с нашето куче, което беше на каишка през цялото време, но не и кучето на домакинята. То се движеше свободно навсякъде. С хората е дружелюбно, но определено бяхме притеснени дали кучето ни няма да бъде нападнато. Като цяло мястото е занемарено. Няма да коментирам падналата мазилка на плота в кухнята и миризмата на канал. Няма да повторим.

2026-04-05 • via Nuitee
АТАНАСОВА • couple • bg
10
Pros:

Всичко

Cons:

Няма такова

2026-03-18 • via Nuitee
Цурка • couple • bg
5
Отпразнуване на рождени дни.
Pros:

Мястото,и природата.

Cons:

Обслужването.

2026-03-16 • via Nuitee
V
Velichkova • couple • bg
7
2026-03-16 • via Nuitee
Серьожа • couple • bg
4
2026-03-02 • via Nuitee
Виолета • couple • bg
5
2026-03-01 • via Nuitee
Z
Zora • couple • bg
9
Pros:

Храната, беше много вкусна.Обслужването на ниво.Собственичката, много лъчезарна.

2026-02-23 • via Nuitee
I
Irena • couple • bg
9
2026-02-12 • via Nuitee
I
Istratkova • couple • bg
10
Pros:

Всичко

Cons:

Всичко ми хареса

2026-01-26 • via Nuitee
B
Borisova • couple • bg
10
2026-01-20 • via Nuitee