The Victoria

Hotels
6.7 (509 reviews)
3-5 Dundas Street East , Saltburn-by-the-Sea , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Bar
Non-smoking throughout
Street parking
Beachfront
See all facilities

Review Highlights

Pros:
Great staff
Excellent location
Cons:
Room quality issues
Heating problems

Categories

Cleanliness
6.03
While cleanliness was frequently mentioned positively, issues like stained bedding and damp patches have been noted.
Service
8
Staff were consistently described as friendly and welcoming, contributing positively to the experience.
Location
8.54
Great location, conveniently located near amenities and public transport.
Room Quality
5.49
Rooms reported as basic with various issues such as uncomfortable beds, lack of heating, and general need for updates.
Amenities
6.52
Some amenities were available, but there were complaints about heating and a need for improvements.
Value for Money
6.48
Some guests felt the experience did not match the price, especially given the noted issues.
Food and Beverage
6.03
Limited food options on-site led to lower scores in this category.
Overall Experience
6.5
There are positives, but overall the experience was hindered by significant issues in the rooms and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:29

Property Description

Luxurious Accommodation
The Victoria, located in Saltburn-by-the-Sea, offers elegant and comfortable rooms equipped with modern amenities, including flat-screen TVs and private bathrooms.

Gastronomic Delights
Indulge in a culinary experience at the on-site restaurant, serving delectable dishes to tantalize your taste buds.

Convenient Location
With key attractions like Redcar Racecourse and Middlesbrough Cathedral in close proximity, and easy access to Teesside International Airport, The Victoria is the perfect choice for both leisure and business travelers.

Experience luxury and convenience at The Victoria. Book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

6.7
Based on 509 reviews
Cleanliness: 6.03
Service: 8
Location: 8.54
Room Quality: 5.49
Amenities: 6.52
Value for Money: 6.48
Food and Beverage: 6.03
Overall Experience: 6.5
V
Vicky solo_traveller gb
7
2026-08-27 via Nuitee
A
Atkin solo_traveller gb
7
The Victoria
Pros:

Great location over an old fashioned pub. Great bathroom and nice spacious clean room

Cons:

The bed was so uncomfortable....new mattresses are required. Room was very cold with no thermostat or heating available.

2026-08-22 via Nuitee
S
Simon solo_traveller at
7
2026-08-22 via Nuitee
G
Green solo_traveller gb
7
Pros:

Location

Cons:

Exit via fire escape a little awkward

2026-08-21 via Nuitee
D
DEBRA solo_traveller gb
7
Excellent location.. would be happy to book again if I return. Thankyou
Pros:

Location is brilliant.
Close to beach, shops and railway station.
Room quite big, plenty of room.
Lovely sized bathroom with shower AND bath.
Nice staff.
Over pub so handy if need drinks in evening.
Staff on hand during pub opening hrs.
Free parking nearby.
Close to other cafes and restaurants etc.

Cons:

1. Bed mattress really uncomfortable..feels cheap as can feel the springs everywhere. I would recommend investing in a good quality one.
2. A bonus was seeing the jacuzzi bath but unfortunately it didn't work..=disappointing after you've planned an evening in for a spa bath.😒 if it does work.then can I suggest some working instructions to be left near hand. It looked simple enough but couldn't get it to do anything.🤷‍♀️

2026-08-20 via Nuitee
R
Ray solo_traveller gb
5
Cons:

Lots of stairs, 1st room was a disaster moved to another, found it very unusual didn’t do breakfast & you left via the fire escape at the rear of the pub

2026-08-20 via Nuitee
W
Wootton solo_traveller gb
5
Pros:

Location

Cons:

Bathroom door falling off

2026-08-17 via Nuitee
J
Jill solo_traveller gb
8
Great stay!
Pros:

The rooms were very spacious. The girl who checked us in was lovely! The rooms were generally clean. Great position in Saltburn.

Cons:

The shower drain in the small double absolutely needs cleaning.
The mattress wasn't the best, but I did sleep ok.

2026-08-16 via Nuitee
M
Margaret family_with_children gb
8
2026-08-16 via Nuitee
E
Elaine couple gb
7
Clean, great location and good value for money, great for my one night stay
Pros:

Location, staff and cleanliness

Cons:

The room cans hallway spaces could do with some TLC and upgrading a little

2026-08-16 via Nuitee
A
Arnaldo Simone solo_traveller it
7
Pros:

La posizione, molto vicino alla spiaggia e alla stazione dei treni,la camera era spaziosa e abbastanza pulita

Cons:

Quando abbiamo prenotato il wifi era incluso, ma poi all'atto pratico non c'era. Inoltre il ristorante che era indicato tra i possibili servizi poi non era presente

2026-08-15 via Nuitee
D
Daniel extended_group gb
2
Had better
Pros:

Not much

Cons:

The room was too small for a twin room 2 walls in the room one had cracks filled in but not sanded and painted one wall had holes in the plaster the bathroom had a door with a glass window you can see through not what you want with two friends traveling the shower was way to small and one of the beds was so cheap and not put together properly it broke.

2026-08-15 via Nuitee
C
Carole couple gb
2
2026-08-13 via Nuitee
J
Jake extended_group gb
8
Great room for the price paid
Pros:

Great room and location especially for the price. Friendly staff and nice facilities.

Cons:

Room probably in need of a little tart up but still very pleasant

2026-08-13 via Nuitee
S
simon solo_traveller gb
9
Pros:

Great staff. Great location.

Cons:

Nothing to dislike.

2026-08-13 via Nuitee
S
Sam solo_traveller gb
10
Pros:

Lovely bed, spacious

Cons:

N/a

2026-08-11 via Nuitee
E
Elizabeth couple gb
8
Not a bad little place
Pros:

We slept well both nights

Cons:

Too many stairs to the room

2026-08-09 via Nuitee
K
Kathryn solo_traveller gb
5
Room was comfortable enough and clean but disappointed that the pub closed at 7.30 and had to use a back fire exit into
Pros:

Central with nice big room and bathroom.

Cons:

We expected a bar and pub food but the pub closed at 7.30. We were left alone in a big building using the back fire exit steep metal steps. My husband found these difficult getting luggage out and if I had been in my own I would not have been comfortable in the back bin laden and trashy back alley leading to the main st. Nobody on hand if needed.

2026-08-07 via Nuitee
G
Gemma solo_traveller gb
1
Rundown and neglected
Pros:

Honestly the only good thing was the location

Cons:

This place was really run down as not cared for at all. The TV didn't work at all, neither did the WiFi so literally no entertainment in the room. It was so noisy could literally hear everyone's conversations from other rooms, this was likely because of the huge gap under the main door letting sound in. The bed made me itch all night - i didn't see anything and the bed itself was pretty uncomfortable too. The worst thing probably was the fact that room 4 was pretty close to the boiler room and the building must have been using a pretty old water pump. This meant that whenever anyone used any water we were disturbed - the sound it made was extremely loud and went off at all hours - I think other rooms would definitely have heard this too. I got hardly any sleep at all.
Additionally there are electric sockets attached to the wall through a desk - I've no idea why but I got a couple of static shocks attempting to charge my phone and then opted to use my power bank instead as I didn't feel safe using the wall sockets. The shower was inconsistent with pressure and temperature and the bathroom door looked like a front door and had a window in it so no privacy there. There's no staff over night and in the morning either so couldn't say anything but if you do read this - please spend a night in room 4

2026-08-02 via Nuitee
J
John solo_traveller gb
8
Pros:

Value for money, great location, friendly staff

Cons:

N/A

2026-07-20 via Nuitee