This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Luxurious 5-Star Beachfront Retreat
Escape to Aya Sophia Villa Garden Hotel in Dar es Salaam for a lavish 5-star experience by the beach. Indulge in the serene garden, unwind in the shared lounge, and savor delectable meals at the on-site restaurant.
Wellness Oasis and Family Fun
Discover ultimate relaxation at the spa and wellness center equipped with a fitness center, outdoor pool, sauna, and terrace. Families will delight in the kids' club and playground, while guests can explore the area with cycling activities.
Elegant Rooms with Spectacular Views
Each room at Aya Sophia Villa Garden Hotel boasts modern amenities including air conditioning, a flat-screen TV, and a private balcony with sea views. Enjoy 24-hour room service and multilingual staff for a seamless stay.
Plan your luxurious beachfront getaway at Aya Sophia Villa Garden Hotel today!
A deposit may be required at the property.
Hello,
I am requesting a refund for my reservation at Aya Sophia Villa Garden Hotel in Kigamboni.
I would like to emphasize that this is not a complaint about the hotel staff or the property itself. The staff were extremely friendly, professional, and genuinely tried their best to convince us to stay.
However, after arriving and checking in, we discovered that the access road to the hotel was far rougher and more difficult than we reasonably expected. We were traveling in a small passenger vehicle, not a 4x4, and became concerned about the risk of vehicle damage and the possibility of being unable to safely leave the property if weather conditions worsened.
As a result, we decided to leave approximately 40 minutes after checking in. We did not spend the night, did not sleep in the room, and did not meaningfully use the accommodation.
Our concern was not with the hotel itself, but with the lack of prior disclosure regarding the challenging access road and the practical need for a more suitable vehicle under such conditions. Had we known this information before booking, we would have selected a different property.
Given that we departed shortly after arrival and did not stay overnight, I respectfully request a full refund as a goodwill gesture.
Thank you for your time and consideration.
Friendly staff
Cleanliness, kid friendly, Staff, the animals, pool and bike rides.
No entertainment or activities after dinner.
The stay was cool
The view is amazing
Location and room were exceptional. The animals are well taken care of.
Disappointed with the way the staff interacted with me for the stay as well as the booking and checkout experience. Was also not happy with breakfast. No buffet.
The pretty view, animals/zoo experience and maintenance of botanical gardens
The road to get in/out of property was treacherous and no warning. Inaccessible without a 4x4. Hotel does not pick up calls or reply to emails.
The food selection was very limited, poor quality, stale and significantly lacking for a five star resort. Cannot stress enough how awful the food was for what a five star resort expectation would be.
No form of liveliness/entertainment and no water activities options considering is a beach resort. The sauna was not working and grubby. Pools had limited to no sun loungers, no ease of accessing towels.
Rooms were missing since amenities such as shower gel, conditioner or iron (not a single one in the whole resort).
The location during rainy season has a bit of challenge, if you have a small car. Otherwise the place has a wonderful seafront facing garden, with views of the ocean and an animal park. Bonus is one can experience feeding the animals.
Service at the restaurant could be better. Food was just okay.
The food.
The staff at the animal zoo.
Bedroom linen was not very clean. Had some stains. Sometimes different staff have us different information so created a bit of confusion for us. We also wanted a specific accommodation and were willing to pay extra but was refused the opportunity even if it was empty during our whole stay
I like the view .I didn't like the hotel ambience.Hotel has to indicate that they don't sell alcohol in the hotel. Too expensive when you compare the services the hotel provided. The breakfast and dinner is very poor by the variety. Poor hotel. It is not in compliance with five stars hotel concept!!!!!
We didn't like anything except the occean view...the road reach in the hotel is in wearst condition you need four wheels drive vehicle!!!!
Your guide to the flawless travel experience