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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Garden
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Hiking
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Laundry
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Luggage storage
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Express check-in/check-out
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Cycling
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Airport shuttle
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Safety deposit box
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Bar
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Tour desk
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Ironing service
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Hot tub/Jacuzzi
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Breakfast in the room
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Massage services
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Spa/wellness center
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Currency exchange
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Valet parking
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Non-smoking throughout
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Private parking
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Grocery deliveries
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Vending machine - drinks
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Indoor play area
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Open-air bath
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Public Bath
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Shuttle service (free)
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Outdoor furniture
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Picnic area
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Wine/champagne
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Airport drop off
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Airport pick up
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Walking tours
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Breakfast takeaway containers
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Tour/class on local culture
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Themed dinner nights
Review Highlights
Categories
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Property Description
Stunning Mountain Views:
Experience breathtaking mountain views at StarDomeLodge, located in Ollantaytambo. The picturesque scenery from the garden and terrace will leave you in awe.
Luxurious Amenities:
Indulge in comfort with our well-equipped rooms featuring private bathrooms with showers, complimentary toiletries, and cozy bathrobes. Enjoy the convenience of room service and make use of our on-site restaurant and bar.
Convenient Services:
Make the most of your stay with our car rental service and free WiFi throughout the property. For seamless travel, take advantage of our paid airport shuttle service to Alejandro Velasco Astete International Airport.
Book your stay at StarDomeLodge now for a memorable and relaxing experience amidst nature's beauty.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.
Location
Guest Reviews
Die Lage ist atemberaubend und Jose und sein Kollege waren wirklich sehr zuvorkommend!
Nichts!
Everything! The food, the staff, the rooms. Carlos, Jose and Facundo were amazing the whole time. My wife and I loved this place and hope to definitely return here. 10 out of 10, recommend.
I loved everything. Not one thing I didn't like.
Absolutely beautiful property. Very secluded and serene. Staff was so amazing, friendly and accommodating. I was feeling altitude sickness and they provided oxygen and assisted with luggage, etc.
Super lekkere kamer met prachtig uitzicht. Personeel nam echt de tijd voor ons en heeft ook nog een ritueel met ons gedaan wat de ervaring heel bijzonder maakte.
Eten was lekker en goed geregeld.
We zijn hier echt even helemaal tot rust gekomen, bovenop de berg met prachtige uitzichten.
De wijn die we bestelden was niet meer lekker.
In de avond wilde we in de gedeelde dome sterren kijken maar dat was lastig omdat de lampen van het restaurant nog aanstonden en veel licht gaven. Wij hadden gelukkig een tuintje met uitzicht op de berg dus konden vanaf daar ook kijken maar het werd snel koud. De lampen van het restaurant gingen pas om 22uur uit.
Het is een gedeelde dome, dat zie je slecht op de foto’s maar je hebt een kamer onder de dome en bovenop zit je dus met anderen. Vanuit bed heb je maar gedeeltelijk uitzicht op de sterren.
The view & rooms were amazing, staff extremely accommodating
The dinner at the restaurant was also a highlight
Nothing
All exceptional
Maior decepção na minha viagem ao Peru. Fiz uma viagem longa no país e já estávamos em nosso décimo hotel e esse era o mais esperado, mas, foi o único que nos decepcionou...
Chegando na cidade, eles te buscam em um hotel parceiro que fica bem no começo do "pueblo" e então subimos a montanha. Até aí tudo bem. Chegando no local, o funcionário nos leva diretamente ao quarto e aí que tudo começou desandar. Para começar, se entra no quarto pelo banheiro (acreditem ou não). Eu pensava que da banheira era possível ver o céu, mas, não. Chuveiro fica no centro da banheira (e eu prefiro separados, mas, isso é uma questão de gosto). Da cama tbm não é possível ter muita visão do céu acima de nossas cabeças já que o teto é de madeira. Não tem frigobar no quarto. Não tem climatização e por ser de vidro e de dia ter bastante sol, quando chegamos as 16h estava um calor insuportável no quarto e NAO tem ar condicionado. E aí vem a pior parte: a parte de cima do domo é comunitária (um domo tem 4 quartos...), se alguém sobe no domo vc ouve absolutamente tudo pq a madeira range muito e também nem vale a pena subir pq não dá para ver NADA. Aliás, eu vi o por do sol entre as montanhas. Depois tentei ver a estrelas e estava tudo embaçado, então despertei as 5h40 e subi para ver o nascer do sol e estava mais embaçado ainda, voltei para cama...por volta das 9h voltei lá e estava insuportavelmente quente, não consegui ficar. Ou seja, eu aluguei querendo ver o céu e não pude. Ah, e além de ser mto caro, eles cobram 20 a 50 dólares por pessoa na janta (e por ser no alto de uma montanha vc fica de mãos atadas)...
The view, the coziness, the calme
PERSONAL SIEMPRE A DISPOSICIÓN, ATENTOS
DEBERÍA TENER UN POCO MÁS DE VARIEDAD LA CARTA
The location was breathtaking, high up a mountain, surrounded by other mountains. The room was fabulous. There is a small farm on site and you can feed the animals. The staff were very friendly.
Tudo muito diferente e especial, localização incrível, vista maravilhosa.
Chuveiro sem box no meio da jacuzzi
Le personnel vraiment très attentif
Une chambre vu mur……. Extrêmement décevante
Great view and animal farm, NOTHING ELSE!
We are a very well traveled couple in our 70s, we try always to be "generous" with our reviews. The driver to take us to the hotel was not waiting for us at the train station; we found the car with the hotel logo 100 mts uphill from the station. The driver claimed the hotel should have informed us about the meeting point which never happened. The hotel confirmed that they did not notify us.
Upon arrival we were directed to our room. Right away we noticed that the safe had its key missing; we informed to one of the male receptionist and he said that he will get to our room momentarily to help us. He never came back. We also noticed the room lacked toiletries and robes while listed as included in our room. After 1hr, I went up to the reception to ask again to the same person about the key; he acted like it was something new to him. At this point another receptionist (Raul, perhaps the supervisor) explained to me that the key was missing because the previous guest forgot to return it and we would have to get by without a safe.
I informed Raul of the other missing toiletries/robes we expected to have in our room. He then asked a female receptionist the items be brought to our room right away. After waiting 1 hr I went back to the reception and asked the same lady about the items. She informed me that since the room did not have a jacuzzi we did not qualified for robes and if we wanted them we NEEDED TO PAY AN EXTRA FEE (??!!)
The next day we expected our room to be cleaned upon return late from our tour, but it was not. I questioned it and was told that housekeeping needed our permission to get into the room to clean it. We were never asked about such permission by anyone at check-in!
Regarding breakfast: although the food is good, the options are limited to 2.
It seems to us that this hotel is run by either incompetent or dishonest personnel.
In summary, overpriced for the service and comfort provided as well as the hotel category they depict to be.
This location is magical - truly wish we had another night to just enjoy. As it was - we got to star-gaze in the Andes. It was an unforgettable experience.
The rate we were charged on site was $100 more than the rate shown on Booking.com. Not sure why there was a difference but the experience was still well worth the money.
Only the views.
This review is strictly for the customer service and hotel, not the views (those are incredible).
Communication was very hard, everything has to be preplanned. While the Sol y Luna room was cute and had charm, our overall experience was disappointing.
The biggest issue with the room was the bathroom smell—it was quite terrible and unpleasant throughout our stay. In addition, the room gets extremely hot in the morning once the sun starts shining, which made it uncomfortable.
Unfortunately, the dinner experience was even more disappointing. We were told in advance that we could choose anything from the menu, but when we arrived, the server immediately tried to place soup in front of us before we had even ordered. When we explained that we hadn’t ordered yet, she reluctantly took it back.
I ordered the corn cream soup and the first ceviche. A few minutes later, the server returned with quinoa soup instead, saying they didn’t have the corn soup. I explained that this was unacceptable considering the $30 price point and reiterated that I wanted what I had originally ordered. She walked away, and I assumed they would prepare the correct dish.
About 50 minutes later, the ceviche finally arrived. It was extremely salty and lacked any balance—there was no sweet potato or anything to offset the saltiness, and the dry corn served with it made the dish even more underwhelming.
I was still expecting the soup I ordered, but instead dessert was brought to the table. When I asked why I never received my soup, I was told it might have been “too heavy” for my stomach. As a 41-year-old woman, I can decide for myself what I want to eat, and I found that response inappropriate and frustrating.
The dessert itself was also very underwhelming—small, forgettable, and nothing special at all.
We spoke with another table nearby, and they shared that they had a similar experience where food was simply placed in front of them without ordering.
Pięknie położony obiekt, fantastyczne widoki, spacerujące po tarasie alpaki i latające kolibry (-: Czysta przyroda!
Nic, wszystko zgodne z opisem.
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