The Cliff Bay - PortoBay

Hotels
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Porto Bay Hotels & Resorts
9.6 (1330 reviews)
Estrada Monumental, 147 , Funchal , pt
+351 291 707 700

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Wonderful staff
Fantastic views
High-quality amenities

Categories

Cleanliness
9.3
No specific mentions, but assumed standard quality for this hotel tier.
Service
10
Multiple mentions of excellent service and caring staff.
Location
10
Numerous positive references to the hotel's prime location and stunning views.
Room Quality
9.77
Comments highlight spacious and well-appointed rooms with great views.
Amenities
9.31
Implicitly positive based on the quality of facilities and services.
Value for Money
9.26
Feelings of worth, despite being an expensive holiday.
Food and Beverage
9.29
Complimentary mentions of superb food quality.
Overall Experience
9.85
Consistently high satisfaction expressed throughout the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 07:46

Property Description

Breathtaking Views and Luxurious Amenities

Luxurious Accommodations: Enjoy twin queen-size beds, marble bathrooms, and verandas with stunning garden or ocean views in every room.

Culinary Excellence: Indulge in gourmet dining at the 2-Michelin star restaurant, Il Gallo d'Oro, or choose from a variety of dining options including cafes and bars.

Wellness and Leisure: Relax in style with indoor and outdoor pools, direct sea access, spa facilities, tennis courts, and more.

Experience the epitome of luxury at The Cliff Bay. Book now to secure your slice of paradise with ocean views and top-notch amenities.

Important information:

Please note that for reservations under the condition "Pay at the property - no prepayment needed ", the total amount of the reservation must be paid at the check-in.

Please note that the credit card used to make the payment of the reservation must be from one of the guests staying in the room. If this is not the case, please contact the hotel prior to the check-in date.

Please note that all guests, adults and children, staying at the property must show a valid identity card or passport with photo, or equivalent document (e.g. birth certificate). Minors not accompanied by their parents must have a declaration or authorization to stay, issued by the holder of rights of custody.

Please note that half board rates includes set menu (3 course) dinner and drinks are not included.

All guests staying during the nights of 24th December and 31st December have the gala dinner included. Dress code is 'formal attire'.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When booking half board, note that drinks are not included.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.6
Based on 1330 reviews
Cleanliness: 9.3
Service: 10
Location: 10
Room Quality: 9.77
Amenities: 9.31
Value for Money: 9.26
Food and Beverage: 9.29
Overall Experience: 9.85
E
esty • family_with_children • il
9
2026-08-08 • via Nuitee
C
Christoph • family_with_children • at
10
Wunderschöner Familienurlaub der allen gefallen hat!
Pros:

Sehr tolles großzügiges Frühstück, toller Pool und sehr schöne Platz um im Meer zu schwimmen!

2026-08-06 • via Nuitee
W
Wojciech • couple • pl
9
Pros:

Profesjonalna obsługa, znakomite lunche i kolacje.

Cons:

Mały wybór na śniadaniach, trochę nudne jedzenie na śniadaniach na 10 dni.

2026-08-06 • via Nuitee
A
alina • couple • ro
9
2026-08-05 • via Nuitee
A
Antal • couple • hu
9
2026-08-05 • via Nuitee
C
christine • couple • fr
10
Apres 8 jours de trekking , le paradis
Pros:

L hôtel au milieu des fleurs avec une vue mer magnifique et de jolies terrasses pour prendre le soleil
Le restaurant excellent

2026-08-04 • via Nuitee
M
Marcio • couple • gb
10
2026-08-04 • via Nuitee
O
opher • extended_group • il
9
2026-08-03 • via Nuitee
O
opher • solo_traveller • il
9
Excellent hotel
Pros:

Excellent hotel

Cons:

Restaurants are too full

2026-08-03 • via Nuitee
3
342triciag • Couples
10
Wonderful
Pros:

There is something about this hotel that I love. Is it the location?
The warm, friendly staff?
The large well equipped bedroom with a massive comfortable bed?
The food, wine, service?
The pools, gardens and little private spaces?
The other guests?
It is all of it!
Whenever I come to Madeira, this is where I want to be.

2026-07-25 • via Tripadvisor
F
Fred • solo_traveller • ch
5
Pros:

Le petit-déjeuner est, en revanche, irréprochable : très copieux, varié et de grande qualité.

Cons:

Une expérience très mitigée pour un hôtel cinq étoiles.
L'hôtel affiche clairement son âge et aurait besoin d'une rénovation. Les extérieurs et les aménagements sont néanmoins soignés, agréables et bien intégrés dans le paysage.
La terrasse au bord de la mer est magnifique, mais en pleine saison elle est tellement bondée qu'elle ressemble à une véritable boîte de sardines à ciel ouvert. Difficile d'y profiter d'un moment de détente.

2026-07-25 • via Nuitee
E
EuroTravellerHols • Family • Dublin, County Dublin
10
Superb spot!
Pros:

Just spent over a week here with family and very impressed. Although our first time here, it won’t be our last. Very large family rooms with spectacular views of Funchal bay. Breakfast top class. Pool area very comfortable with loads of sunbeds. Staff exceptionally friendly and always willing to help.

2026-07-24 • via Tripadvisor
M
Moirann58 • Family • Stratford-upon-Avon, Warwickshire, England
10
Five star experience
Pros:

The Cliff Bay is a genuine 5 star hotel, offering a calm and welcoming atmosphere. Staff were friendly and helpful and it was clear that the management team had worked hard to develop consistency across the resort.

The location was ideal for us, offering amazing views to go with its excellent facilities and within easy walking distance of a variety of of local restaurants as well as into Funchal.

Rooms were spotless, spacious and beautifully presented.

Over our stay there were one or two minor issues which were quickly sorted without fuss.

Look forward to returning.

2026-07-24 • via Tripadvisor
1
1947laurence • Couples • Stratford-upon-Avon, Warwickshire, England
8
The Best Hotel in Madeira
Pros:

we are members of the portobay prestige club and return regularly. as always we thoroughly enjoy our visits to this wonderful hotel. this time however there was refurbishment work ongoing at the Cala D'or restaurant which caused noise during the daytime. management apologised and offered everyone affected a bottle of champagne. excellent outcome

2026-07-24 • via Tripadvisor
M
Martin • couple • de
10
2026-07-24 • via Nuitee
H
helenwarriner • NONE • Newcastle upon Tyne, Tyne and Wear, England
10
Cliff Bay Madeira
Pros:

Amazing Indulgent Escapes holiday at The Cliff Bay. Best hotel we have stayed in. Beautiful hotel, gardens & rooms in a gorgeous location Excellent facilities & service all round. All staff are friendly, courteous & helpful.
Thank you for a wonderful holiday filled with amazing memories.

2026-07-23 • via Tripadvisor
M
MARCELO • family_with_children • uy
7
Pros:

We liked jumping off the dock.

Cons:

With the exception of the front desk, staff wasn't very friendly.

2026-07-23 • via Nuitee
V
Valle • solo_traveller • br
10
Pros:

Everything

2026-07-22 • via Nuitee
D
derekbryans • NONE • Glasgow, Scotland
10
Madeira Magic
Pros:

A truly fantastic hotel, ticking all the boxes and exceeding expectations. Made the first visit to Madeira worthy of another.

2026-07-21 • via Tripadvisor
N
nspacks • NONE • London, England
10
N.S.
Pros:

Excellent hotel with fabulous views, excellent staff, good facilities and access for direct swimming into the sea.
Unfortunately the main restaurant was completely closed.
Location is wonderful for exploring Funchal on foot.

2026-07-21 • via Tripadvisor