Greystone Lodge on the River

Hotels
8.9 (6290 reviews)
559 Parkway , Gatlinburg , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Clean rooms
Cons:
Outdated rooms
Breakfast could improve
Noisy amenities

Categories

Cleanliness
8.65
Generally clean rooms mentioned in reviews, but some issues noted.
Service
9.45
Numerous mentions of friendly and helpful staff.
Location
9.45
Consistently praised for its convenience and proximity to attractions.
Room Quality
8.45
Some reviews complain about outdated decor and uncomfortable beds.
Amenities
8.95
General mentions of good amenities, though some reviews noted specific issues.
Value for Money
8.95
Mixed sentiment; some felt it was overpriced during the holiday period.
Food and Beverage
7.95
Reviews indicate breakfast options could be improved.
Overall Experience
9.35
Overall satisfaction expressed despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:27

Property Description

Scenic Riverside Accommodation
Nestled in Gatlinburg, just steps away from Ripley's Aquarium of the Smokies, Greystone Lodge on the River is a picturesque retreat offering a seasonal outdoor pool, complimentary parking, and a well-equipped fitness center.

Convenient Amenities
Guests can enjoy the convenience of a 24-hour front desk, a business center, and complimentary high-speed WiFi throughout the property. The non-smoking rooms feature cozy beds, flat-screen TVs, and refreshing air conditioning, with some rooms boasting a relaxing seating area for added comfort.

Nearby Attractions
Explore nearby entertainment options such as The Grand Majestic Theater and Country Tonite Theatre, both within a short drive from the lodge. For travelers, the McGhee Tyson Airport is conveniently located just 69 km away.

Ready to experience a tranquil riverside getaway? Book your stay at Greystone Lodge on the River today!

Important information:

Greystone Lodge on the River guarantees one parking spot per room. No trailers, campers, or RVs are permitted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.9
Based on 6290 reviews
Cleanliness: 8.65
Service: 9.45
Location: 9.45
Room Quality: 8.45
Amenities: 8.95
Value for Money: 8.95
Food and Beverage: 7.95
Overall Experience: 9.35
I
Isra • solo_traveller • pr
9
Muy Bueno
Pros:

Muy bueno y cerca de todo

2026-07-11 • via Nuitee
L
Leticia • solo_traveller • us
10
2026-07-11 • via Nuitee
J
Jason • extended_group • us
10
2026-07-09 • via Nuitee
Y
Yomekia • couple • us
10
2026-07-09 • via Nuitee
J
Jason • extended_group • us
10
2026-07-09 • via Nuitee
A
Albina • solo_traveller • us
8
2026-07-08 • via Nuitee
C
Chu • family_with_children • us
10
We would like to stay here again!
Pros:

Every service they provided including the location.

Cons:

None

2026-07-07 • via Nuitee
K
Kathy • solo_traveller • us
8
Pros:

Spacious room

Cons:

Old and a little musty.

2026-07-06 • via Nuitee
J
Julie • couple • us
8
Ehhh. Staffwas accommodating. Bed was comfortable. Room was clean. Unfortunately as a ride in on a 90 degree day on moto
Pros:

Quiet but close enough to walk to downtown

Cons:

Shower was cold unless you let the water run for 45 minutes in the afternoon or got up before dawn.

2026-07-06 • via Nuitee
J
Janet • solo_traveller • us
8
Pros:

Convenience to everything

Cons:

No elevator on 2 nd floor

2026-07-05 • via Nuitee
M
Michael • extended_group • us
9
Stayed multiple times now and like the property very much.
Pros:

Location and parking.

Cons:

Nothing bad to say.

2026-07-01 • via Nuitee
C
Connie • couple • us
10
It was excellent
Pros:

I love your lodge and all the people are extremely friendly. I especially appreciate Jeannie at the front desk who I wish I could take home with m. She was over the top wonderful. She needs to be promoted or at least given a $5. Raise for her sweet hospitality.
I don’t know the name of the girl she works with but she was very nice too.

My friends from church are coming there this summer. Your lodge is THE BEST. FYI there was a handyman fixing the tires on the carriers he was spot on with his repairs.
I love love love this place!
God bless you all or as you say y’all

Connie Franchi

Cons:

Clean and beautiful

2026-06-30 • via Nuitee
L
Leslie • extended_group • us
8
We will be happy to stay at the Greystone Lodge on the River on our next visit to Gaitlinburg.
Pros:

We really enjoyed the location and the ability to walk to most things we wanted to see and do. We also enjoyed the balcony and the sound of the creek. We made a new friend, a groundhog, and also got to see a bear crossing the creek. The room was clean and comfortable.

Cons:

There wasn’t a single thing that we didn’t like.

2026-06-29 • via Nuitee
A
Ashley • couple • us
9
2026-06-29 • via Nuitee
A
Ashley • couple • us
9
2026-06-29 • via Nuitee
E
Evans • couple • gb
3
Beautiful scenary but hotel was disappointing
Pros:

Staff were helpful and if you enjoy hustle and bustle, location was good.

Cons:

Invasion of centipedes, so could not sit outside on our balcony. Staff did come and spray them but they kept returning! The hot water was almost non existant, inspite of a new plumbing system apparantly! Maintenance came and cleared the traps as the water was not draining away in the second room we stayed in, which were full of hair and other grime! Traps had not been cleaned for a very long time. We moved from our original room because of the centipedes and the hotwater issues but the second room although marginally better, had the same problems.
We run a holiday let business so can appreciate it is not always easy to get things right but this was awful.

2026-06-28 • via Nuitee
C
Claybrooks • solo_traveller • us
10
Great choice
Pros:

The location is perfect. Customer service was helpful and accommodating.

Cons:

Nothing

2026-06-27 • via Nuitee
J
Jennifer • couple • us
9
2026-06-27 • via Nuitee
E
Elena • couple • us
10
Cozy and comfortable.
Pros:

The location was perfect. Nice place to stay

Cons:

Nothing

2026-06-27 • via Nuitee
L
Laura • solo_traveller • us
10
Best place to stay in Gatlinburg
Pros:

Location, comfort, friendly

2026-06-26 • via Nuitee