Austin Palazio - Economy Apartment by RR JBcity

Hotels
6.5 (90 reviews)
Jln Mutiara Emas 9/23, Taman Mount Austin , Johor Bahru , MY

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Garden
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good air conditioning
Great location
WiFi and TV Box work well
Cons:
Bed sheet cleanliness
Mattress quality needs improvement
Shower could be better

Categories

Cleanliness
4.64
The bed sheet and mattress should be kept clean.
Service
7.61
Standard service quality for a hotel of this rating.
Location
8.15
Location is great.
Room Quality
5.6
Not bad as described in the previous comments.
Amenities
7.13
The air conditioning, WiFi, and TV Box work well.
Value for Money
6.09
Standard quality for this hotel tier.
Food and Beverage
6.14
Standard quality for this hotel tier.
Overall Experience
6.61
Mixed feelings about the stay, hopes for improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 00:32

Property Description

Luxurious Amenities

Indulge in the year-round outdoor pool, sauna, and steam room for the ultimate relaxation during your stay.

Stunning Views

Wake up to breathtaking lake and city views from the comfort of your own private unit.

Family-Friendly Features

Enjoy a children's playground and garden area perfect for families to unwind and have fun together.

Experience luxury and comfort at Palazio Serviced Apartments by JK Home - book now for an unforgettable stay!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.5
Based on 90 reviews
Cleanliness: 4.64
Service: 7.61
Location: 8.15
Room Quality: 5.6
Amenities: 7.13
Value for Money: 6.09
Food and Beverage: 6.14
Overall Experience: 6.61
V
Vicknesh priya • solo_traveller • sg
1
Pros:

Nothing. From the start till the end it was like some nightmare. To start with, they gave the wrong blk details instead of c1 they gave c2 had to waste my time almost 45mins. And once I enter e correct unit no wifi when I asked they gave wrong details. No wifi till the end. And the second last day after shopping I came to the unit at about 11pm to notice the toilet ceiling falled to the floor!!!!! What if it falled on my head ??!!! When I msged them e only reply was sorry for the inconvenience..... Totally scary!!!!

Cons:

Nothing. From the start till the end it was like some nightmare. To start with, they gave the wrong blk details instead of c1 they gave c2 had to waste my time almost 45mins. And once I enter e correct unit no wifi when I asked they gave wrong details. No wifi till the end. And the second last day after shopping I came to the unit at about 11pm to notice the toilet ceiling falled to the floor!!!!! What if it falled on my head ??!!! When I msged them e only reply was sorry for the inconvenience..... Totally scary!!!!

2026-08-20 • via Nuitee
S
Sedratul Muntaha • couple • my
10
2026-08-10 • via Nuitee
G
Ghee long • solo_traveller • my
4
Not recommended.
Pros:

Surrounded by lot of restaurants and malls which all nearby.

Cons:

The pictures showed on booking.com and the actual studio was 100% different. Was booking here as thought the studio was like the picture and end up very disappointed.

2026-06-30 • via Nuitee
Y
Yan • family_with_children • my
3
2026-06-10 • via Nuitee
A
AMIRUL HAKIM • family_with_children • my
9
2026-04-28 • via Nuitee
V
Vikneswaran • couple • my
1
Cons:

I have to pay extra rm 20 just because they don't provide parking space as they mention .. and also they didn't refund me the the amount i paid as they said

2026-03-24 • via Nuitee
U
Ummi • family_with_children • my
7
2026-03-11 • via Nuitee
A
Aedvon Chow • solo_traveller • my
8
Hope the host got my pm and improving on it.
Pros:

The aircond is good.
Location is great.
WiFi and TV Box works well.

Not bad as described in the previous comments.

Cons:

The bed sheet
Mattress
Should keep it real clean

If the shower comes with pump, it will be excellent.

2025-12-14 • via Nuitee
S
Siti • young couple • sg
4
Disappointing
2024-12-02 • via Nuitee
J
Joanna • young couple • my
1
Terrible and horrible. The bathroom is dirty and place does match the photos. No wifi provided. That place look like a h
Pros:

Nothing I like

Cons:

Dirty and lousy. No wifi

2024-07-28 • via Nuitee
R
Raj • young couple • sg
6
Pleasant
Pros:

Nil

Cons:

Nil

2024-05-29 • via Nuitee
E
Evon • family with young children • my
2
Very poor
Cons:

Noisy environment, narrow car park, bathroom was poor with a broken door

2024-05-02 • via Nuitee
R
Ram • review category business travellers • my
4
please improve your cleanliness, bad smell...customer pay for cleaning too but not clean at all
Pros:

nothing

Cons:

I do not like anything

2024-03-26 • via Nuitee
V
Vaithiswary • solo traveller • my
10
Exceptional
2024-03-16 • via Nuitee
Z
Zainuddin • family with young children • my
10
Awesome experience
Pros:

Clean tidy and convince

Cons:

Everything was awesome!

2023-08-05 • via Nuitee
M
Maryam • family with young children • my
9
Superb
2023-07-30 • via Nuitee
S
Sir • young couple • my
1
deposit not return
Pros:

not

Cons:

deposit not return

2023-07-24 • via Nuitee
N
Nur • young couple • sg
3
Poor
2023-07-18 • via Nuitee
D
Danial • review category business travellers • my
5
Passable
2023-07-14 • via Nuitee
I
Izwani • young couple • my
10
Exceptional
2023-07-11 • via Nuitee