Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
BBQ facilities
Luggage storage
See all facilities

Review Highlights

Pros:
Beautiful location
Warm and welcoming staff
Cons:
Lack of cleanliness
Misleading property description

Categories

Cleanliness
6.1
Numerous complaints about cleanliness and shared spaces being unkempt.
Service
8.56
The elderly manageress was warm & welcoming, but the host Nicky received negative comments.
Location
9.1
Guests appreciated the beautiful and scenic location.
Room Quality
7.06
Mixed feedback on room quality; some found rooms uncomfortable and too small.
Amenities
7.59
Basic amenities are present, but shared spaces were a concern for guests.
Value for Money
6.55
Guests felt the property was overpriced for the shared living situations.
Food and Beverage
7.6
No specific mentions of food quality; standard expectations for a home stay.
Overall Experience
9.06
Despite some negative aspects, many guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:51

Property Description

Mountain Views and Outdoor Pool
Enjoy stunning mountain views and relax by the outdoor swimming pool at Hout Bay Gem - Elise Way. The perfect backdrop for a tranquil getaway.

Modern Amenities
With recently renovated units featuring air conditioning, flat-screen TVs, and free WiFi, guests can enjoy a comfortable stay. The shared kitchen and barbecue area add to the convenience.

Garden Oasis
Unwind in the lush garden or shared lounge area, offering a peaceful retreat after a day of exploring Cape Town's attractions.

Book your stay at Hout Bay Gem - Elise Way for a rejuvenating experience amidst nature and modern comforts.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for ZAR 150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 103 reviews
Cleanliness: 6.1
Service: 8.56
Location: 9.1
Room Quality: 7.06
Amenities: 7.59
Value for Money: 6.55
Food and Beverage: 7.6
Overall Experience: 9.06
S
Sunshine Harrison • solo_traveller • za
5
2026-05-09 • via Nuitee
A
Almarie • family_with_children • za
9
Pros:

My stay at the Gem Guesthouse in Hout Bay was nothing short of exceptional. From the moment I arrived, I was welcomed with genuine warmth and hospitality that immediately made me feel at home.

The rooms were impeccably clean, tastefully decorated, and thoughtfully equipped with everything needed for a comfortable stay. I especially appreciated the attention to detail, from the quality linens to the small personal touches that made the space feel both cozy and luxurious.

One of the standout aspects was the service. The hosts went above and beyond to ensure every need was met, always available with helpful recommendations for local spots, dining, and activities. Her friendliness and professionalism truly elevated the entire experience.


Overall, the Gem Guesthouse offers an outstanding blend of comfort, charm, and top-tier hospitality. I would highly recommend it to anyone visiting Hout Bay, whether for a relaxing getaway or a base to explore the Cape Town area. I’ll definitely be returning.

2026-05-04 • via Nuitee
C
christine • solo_traveller • za
10
Pros:

Room size is great love the balcony and tv area

Cons:

No dislikes

2026-04-28 • via Nuitee
E
Emil • extended_group • za
3
Very disappointed, no regard for customers
Pros:

Location

Cons:

Very difficult parking, the host and other guests, possibly family or friends of the host were very loud and sat up drinking and playing extremely loud music until 4am the morning that we had to check out, meaning almost no sleep. One of the guests kept bugging our group for money and asked us to pay for taxi fare. This is unacceptable for the price we paid to stay there. I called the host about these issues but nothing was done about it.

2026-04-24 • via Nuitee
M
Mandisi • family_with_children • za
4
2026-04-17 • via Nuitee
M
Meloshnee • extended_group • za
5
2026-04-09 • via Nuitee
M
Maria • solo_traveller • pl
1
Nie miła właścicielka, zero prywatności, strata pieniędzy
Pros:

Nic

Cons:

Przekazaliśmy godzinę przyjazdu, która została potwierdzona.
Po przyjeździe na miejsce okazało się, że w obiekcie mieszka właścicielka (brak informacji o tym). Zostaliśmy przywitani w nieprzyjemny sposób właścicielka, w piżamie, krzyczała na nas, że jest za późno na zameldowanie. Początkowo przydzielono nam 3 pokoje dla 5 osób, jednak po chwili zostaliśmy zmuszeni do opuszczenia jednego z nich, ponieważ – jak stwierdzono mieliśmy zarezerwowane tylko dwa pokoje. Jedna z osób została zmuszona do spania w bardzo małym łóżku, nieodpowiednim dla dorosłego mężczyzny, dodatkowo pokój nie był przygotowany na 3 osoby, ponieważ właścicielka przy nas szykowała dodatkowe łóżko.
Obiekt był pusty, także jeśli właścicielka miała by trochę empatii to w zamian za niedogodności mogłaby zaproponować nam dodatkowy pokój.
Jeśli chodzi o pokoje to nie są one dokładnie jak na zdjęciach, są brzydsze i starsze.
Dodatkowo czuliśmy się obserwowani – właścicielka przebywała w sypialni naprzeciwko salonu, z otwartymi drzwiami, co całkowicie pozbawiało nas prywatności. Rano próbowaliśmy spokojnie porozmawiać i zapytać o możliwość wcześniejszego wyjazdu oraz zwrotu kosztów, argumentując nasz dyskomfort i brak odpowiednich warunków. W odpowiedzi spotkaliśmy się z podniesionym tonem i brakiem zrozumienia.
Sytuacja była na tyle niekomfortowa, że nie byliśmy w stanie normalnie korzystać z obiektu, nawet wspólnie spędzać czasu w salonie, nawet kiedy chcieliśmy posiedzieć pogadać cicho, to właścicielka powiedziała że mamy być w swoich pokojach, że nie będziemy imprezować w jej obiekcie, gdzie nam chodziło jedynie o komfortową rozmowę w salonie żeby nie siedzieć w 5 osób na jednym łóżku w pokoju.
Dodatkowo pojawiła się osoba sprzątająca, która przyszła do nas, żebyśmy już wyszli bo ona chce posprzątać i iść do domu.
Na koniec spotkaliśmy panią która spytała czemu już idziemy, po czym powiedziała że się zgadza że jest to złe miejsce i zła właścicielka i życzyła nam dobrego wypoczynku w innym miejscu.

2026-04-08 • via Nuitee
G
Gamede • couple • za
1
2026-03-29 • via Nuitee
L
Lance • family_with_children • za
8
2026-03-24 • via Nuitee
O
Oluwamayowa • couple • za
1
Rest was great while it lasted but caretaker is nasty and borderline vicious with no care for guest.
Pros:

The space is shared but still felt cosy and homely. The bedroom was suitable and the sleep was great. The shower facilities was nice. The environment outside was mostly clean. The couch was comfortable for relaxation.

Cons:

Firstly, the front door into the apartment had no key; hence if you stay over your safety is definitely compromised. No justification whatsoever. The caretaker comes across as a very unkind human and there is no guarantee that they will offer any solutions to any of your inconvinences despite being a paid guest.

2026-03-23 • via Nuitee
Q
Quintus • couple • za
10
Excellent
Pros:

The size of the rooms

Cons:

Nothing

2026-03-21 • via Nuitee
H
Heather • couple • gb
10
Pros:

A lovely spot with plenty of home comforts. The garden space is ideal and the kitchen is very well stocked if you want to cook. Nikki was very responsive and gave us plenty of useful recommendations when we arrived.

2026-03-20 • via Nuitee
M
Maryana • couple • ua
2
Відношення до нічого Не комфортно Не затишно
Pros:

Нічого

Cons:

Все Особливо стан(нетверизий)господині

2026-03-03 • via Nuitee
D
Darrin • couple • nl
7
2026-03-03 • via Nuitee
N
Neeco12 • solo_traveller • za
7
Pros:

The location and greenery around the pool and garden.

Cons:

No fridge in room. Shared kitchen, shared bathroom, no room cleaning.

2026-02-14 • via Nuitee
T
Tracy • couple • za
5
Not worth the (reduced) fee we paid. Sorry won’t be back.
Pros:

Nice garden space.
The owner was helpful.

Cons:

There were contractors working and banging and talking the entire day on a Saturday! The staff were talking so loudly in the kitchen once afternoon that we couldn’t rest.
The TV remote batteries weren’t working so they got replaced. These things should all be checked in advance of a new gust stay.

2026-02-11 • via Nuitee
B
Brecht • extended_group • nl
9
2026-01-27 • via Nuitee
C
CyrilJunior • solo_traveller • za
8
2026-01-21 • via Nuitee
K
Katleho • couple • za
1
We couldn’t stay, the place was appalling
Pros:

The property and rooms was small and unappealing. The noise from the other rooms were very Audible. When we arrived there were heard loud stomping sounds, that apparently came from the room next to ours from him exercising. He/She was loud and so was the dog in there. My partner and I couldn’t stay, so we called the host who wasn’t even there to meet us, instead we were met my some lady with no shoes who is also a guest to let her know we are leaving and wanted a refund.
She was very rude and her place shouldn’t be given such a platform.

Cons:

The host’s attitude and the size of the rooms and lack of privacy.

2026-01-20 • via Nuitee
E
Earle • couple • za
10
2026-01-19 • via Nuitee